Loyal Source
Join to apply for the
Desktop Support Technician
role at
Loyal Source Government Services 1 day ago Be among the first 25 applicants Join to apply for the
Desktop Support Technician
role at
Loyal Source Government Services Get AI-powered advice on this job and more exclusive features. Loyal Source is looking for a Desktop Support specialist for an employment opportunity in Orlando, Florida.
About The Role
The Desktop Support role is crucial in ensuring proper computer operation, enabling end users to accomplish their business tasks efficiently. This includes setting up new Windows computer systems, handling help requests, and providing hands-on assistance. The position requires dynamic problem-solving skills and the ability to use diagnostic tools effectively.
Key Responsibilities
Evaluate documented resolutions and analyze trends to prevent future problems. Maintain par levels for IT equipment and supplies; notify Director for orders as needed. Field help requests from end users courteously via telephone and e-mail. Document essential end-user information, including problem details. Prioritize, schedule, and escalate problems when needed. Record, track, and document the help desk request problem-solving process. Apply diagnostic utilities for troubleshooting. Access online resources to aid problem resolution. Identify and learn organization-supported software and hardware. Perform hands-on fixes, software installations, hardware upgrades, file backups, and system configurations. Conduct preventative maintenance on workstations, printers, and peripherals. Test fixes to ensure issues are resolved and perform post-resolution follow-ups. Develop help sheets and FAQ lists for end users. Assist end users with the corporate Intune/autopilot process. Required Qualifications: High School Diploma CompTIA A+ 1 year of computer-related experience
Skills/Abilities
Experience with Windows 10, Android, IOS, and Microsoft Intune/Autopilot. Support experience with Windows 10, MSO 365, VOIP systems, ERP systems, and desktop hardware. Exceptional communication and interpersonal skills. Strong documentation, research, and problem-solving abilities. Self-motivated, detail-oriented, and able to prioritize tasks effectively. Exceptional customer service orientation and experience in a team-oriented environment.
Benefits Offered:
Medical, dental, vision, PTO, and holidays.
Pay:
18.00 per hour.
About Loyal Source
Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide, with a focus in government healthcare, technical and support services, engineering, and travel healthcare. Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military-friendly employer and proud partner of the Military Spouse Employment Partnership program.
For more information, go to our website and follow us on LinkedIn, Facebook & Twitter for other positions currently open.
Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
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Desktop Support Technician
role at
Loyal Source Government Services 1 day ago Be among the first 25 applicants Join to apply for the
Desktop Support Technician
role at
Loyal Source Government Services Get AI-powered advice on this job and more exclusive features. Loyal Source is looking for a Desktop Support specialist for an employment opportunity in Orlando, Florida.
About The Role
The Desktop Support role is crucial in ensuring proper computer operation, enabling end users to accomplish their business tasks efficiently. This includes setting up new Windows computer systems, handling help requests, and providing hands-on assistance. The position requires dynamic problem-solving skills and the ability to use diagnostic tools effectively.
Key Responsibilities
Evaluate documented resolutions and analyze trends to prevent future problems. Maintain par levels for IT equipment and supplies; notify Director for orders as needed. Field help requests from end users courteously via telephone and e-mail. Document essential end-user information, including problem details. Prioritize, schedule, and escalate problems when needed. Record, track, and document the help desk request problem-solving process. Apply diagnostic utilities for troubleshooting. Access online resources to aid problem resolution. Identify and learn organization-supported software and hardware. Perform hands-on fixes, software installations, hardware upgrades, file backups, and system configurations. Conduct preventative maintenance on workstations, printers, and peripherals. Test fixes to ensure issues are resolved and perform post-resolution follow-ups. Develop help sheets and FAQ lists for end users. Assist end users with the corporate Intune/autopilot process. Required Qualifications: High School Diploma CompTIA A+ 1 year of computer-related experience
Skills/Abilities
Experience with Windows 10, Android, IOS, and Microsoft Intune/Autopilot. Support experience with Windows 10, MSO 365, VOIP systems, ERP systems, and desktop hardware. Exceptional communication and interpersonal skills. Strong documentation, research, and problem-solving abilities. Self-motivated, detail-oriented, and able to prioritize tasks effectively. Exceptional customer service orientation and experience in a team-oriented environment.
Benefits Offered:
Medical, dental, vision, PTO, and holidays.
Pay:
18.00 per hour.
About Loyal Source
Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide, with a focus in government healthcare, technical and support services, engineering, and travel healthcare. Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military-friendly employer and proud partner of the Military Spouse Employment Partnership program.
For more information, go to our website and follow us on LinkedIn, Facebook & Twitter for other positions currently open.
Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Hospitals and Health Care Referrals increase your chances of interviewing at Loyal Source Government Services by 2x Get notified about new Desktop Support Technician jobs in
Orlando, FL . Orlando, FL $80,000.00-$95,000.00 1 month ago Orlando, FL $55,000.00-$55,000.00 3 weeks ago Technical Support Engineer (SaaS - Tier 1)
Level 1 Service Desk Technician - Onsite
Sr. Support Specialist, Partner Care - NBC Sports Next
Business Technical Support I, Spectrum Business
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr