Expedia Group
Overview
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech and create solutions for partners. Our diverse, welcoming community drives our success. Position
Manager, Learning Transformation. The Learning Experience Design (LED) team is part of Expedia Group’s Agent Effectiveness organization. Our mission is to accelerate and unify how agents are enabled across the globe. We design scalable, AI-powered learning solutions that improve agent performance, speed time-to-proficiency, and enhance the traveler experience. The Manager, Learning Transformation will focus on process design, workflow optimization, and AI readiness to deliver learning reliably at scale, reduce friction between teams, and embed agile, automation-ready practices into Agent Effectiveness. You will help shape how learning is delivered for an AI-powered future and enable agents for higher-order problem solving with AI-driven systems. Responsibilities
Design, document, and enable standard workflows that streamline how training, knowledge, and communications are delivered across L&D. Partner with stakeholders to identify friction points, re-engineer processes, and remove silos through automation and agile practices. Create and maintain agile process standards, templates, and influence Jira workflows that evolve with business needs. Lead hands-on efforts to embed AI into knowledge and training workflows, including metadata automation, intelligent surfacing, and workflow orchestration. Build scalable governance frameworks for AI adoption, ensuring consistency, trust, and long-term maintainability. Continuously identify and implement opportunities to eliminate manual work through automation. Champion agile practices (e.g., backlogs, sprint cadences, retrospectives) across L&D and Programs, fostering faster delivery cycles and adaptability. Act as an enabler and coach for agile behaviors, ensuring practices are embedded in systems and tools. Serve as the connective tissue between Programs, Knowledge and Training Content, trainers, Operations, and Product & Tech, driving alignment and visibility across teams. Partner with platform owners (LMS, CRM, CMS, AI tools) to align processes with evolving system capabilities. Establish feedback loops to measure adoption and continuously improve workflows. Qualifications
5+ years of experience in process optimization, continuous improvement, or program operations within complex or enterprise environments. Proven expertise in agile methodologies (Scrum, Kanban, SAFe) with experience coaching or embedding agile practices. Strong problem-solving skills and ability to simplify complex processes into scalable, adoptable workflows. Excellent facilitation and communication skills; able to align diverse stakeholders and influence without direct authority. Comfortable balancing strategy and execution — you can set a roadmap and then execute it hands-on. (Preferred) Experience with Jira administration, workflow automation, or AI-enabled process improvements. Compensation
The base pay range for this position is
$137,500.00/yr - $192,500.00/yr . The total cash range for this position in Seattle is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Benefits and additional information
Expedia Group offers a wide range of benefits, including medical/dental/vision, paid time off, and an Employee Assistance Program. We provide wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. Accommodation requests: If you need assistance with any part of the application or recruiting process due to a disability, or other health conditions, please contact our Recruiting Accommodations Team. We are proud to be named a Best Place to Work on Glassdoor in 2024 and to be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group’s family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. Legal and equal opportunity information
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. We provide information to help protect applicants. Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify and will provide information from each new employee's I-9 to confirm work authorization as required by law.
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Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech and create solutions for partners. Our diverse, welcoming community drives our success. Position
Manager, Learning Transformation. The Learning Experience Design (LED) team is part of Expedia Group’s Agent Effectiveness organization. Our mission is to accelerate and unify how agents are enabled across the globe. We design scalable, AI-powered learning solutions that improve agent performance, speed time-to-proficiency, and enhance the traveler experience. The Manager, Learning Transformation will focus on process design, workflow optimization, and AI readiness to deliver learning reliably at scale, reduce friction between teams, and embed agile, automation-ready practices into Agent Effectiveness. You will help shape how learning is delivered for an AI-powered future and enable agents for higher-order problem solving with AI-driven systems. Responsibilities
Design, document, and enable standard workflows that streamline how training, knowledge, and communications are delivered across L&D. Partner with stakeholders to identify friction points, re-engineer processes, and remove silos through automation and agile practices. Create and maintain agile process standards, templates, and influence Jira workflows that evolve with business needs. Lead hands-on efforts to embed AI into knowledge and training workflows, including metadata automation, intelligent surfacing, and workflow orchestration. Build scalable governance frameworks for AI adoption, ensuring consistency, trust, and long-term maintainability. Continuously identify and implement opportunities to eliminate manual work through automation. Champion agile practices (e.g., backlogs, sprint cadences, retrospectives) across L&D and Programs, fostering faster delivery cycles and adaptability. Act as an enabler and coach for agile behaviors, ensuring practices are embedded in systems and tools. Serve as the connective tissue between Programs, Knowledge and Training Content, trainers, Operations, and Product & Tech, driving alignment and visibility across teams. Partner with platform owners (LMS, CRM, CMS, AI tools) to align processes with evolving system capabilities. Establish feedback loops to measure adoption and continuously improve workflows. Qualifications
5+ years of experience in process optimization, continuous improvement, or program operations within complex or enterprise environments. Proven expertise in agile methodologies (Scrum, Kanban, SAFe) with experience coaching or embedding agile practices. Strong problem-solving skills and ability to simplify complex processes into scalable, adoptable workflows. Excellent facilitation and communication skills; able to align diverse stakeholders and influence without direct authority. Comfortable balancing strategy and execution — you can set a roadmap and then execute it hands-on. (Preferred) Experience with Jira administration, workflow automation, or AI-enabled process improvements. Compensation
The base pay range for this position is
$137,500.00/yr - $192,500.00/yr . The total cash range for this position in Seattle is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Benefits and additional information
Expedia Group offers a wide range of benefits, including medical/dental/vision, paid time off, and an Employee Assistance Program. We provide wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. Accommodation requests: If you need assistance with any part of the application or recruiting process due to a disability, or other health conditions, please contact our Recruiting Accommodations Team. We are proud to be named a Best Place to Work on Glassdoor in 2024 and to be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group’s family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. Legal and equal opportunity information
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. We provide information to help protect applicants. Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify and will provide information from each new employee's I-9 to confirm work authorization as required by law.
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