SPS Switzerland AG
Mailroom Associate New San Diego, California, United States
SPS Switzerland AG, San Diego, California, United States, 92189
Overview
Reports To:
The
Mailroom Associate
will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Job Overview:
The
Mailroom Associate
provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.
Duties and Responsibilities
Provides 5-star customer service to all employees (in all forms of communication).
Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine.
Maintains records of receipt, mailing dates, and other required information.
Manages outgoing mail/package transactions.
Performs duties associated with shipping and receiving of materials.
Notifies employees upon receipt of inbound deliveries.
Distributes mail/packages to company personnel.
Acts as point of contact for company personnel on mail/package inquiries.
Submit work orders for certain requests.
Maintains the Business Service Center area in a neat and orderly fashion.
Monitors level of office supplies on the floor and replenishes orders accordingly.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with all employees.
Trains back-up and provides guidance on policies and procedures.
Determines what additional support is needed when handling sensitive inquiries.
Provides exceptional customer service to clients.
Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed.
Strong verbal and written communication skills; ability to handle multiple tasks; good organizational skills.
Working knowledge of MFD equipment and shipping/receiving procedures; ability to comprehend instructions.
Ability to work independently and complete projects; determine correct packing methods and validate packing slips for incoming/outgoing materials.
Qualifications and Education Requirements
High School Diploma (or equivalent) required.
2+ years prior work experience preferred.
Ability to work assigned work hours determined by manager.
Excellent organizational and time management skills.
Analytical abilities and problem-solving aptitude.
Superb written and verbal communication skills.
Current knowledge or ability to learn computer-based systems required for functions of the position.
Maintain a professional appearance and attitude; adhere to all policies and procedures.
Physical Demands
Approximately 50% of the time this position requires the listed physical demands.
Grasp, lift and/or carry or move packages on a standard wheeled cart with a load capacity of 60 lbs.
Walk, bend, kneel, stand, and/or sit for extended periods.
Manual dexterity for operating office machinery.
Communicate effectively with onsite staff using vision, hearing, and oral/written comprehension.
Lift or move 40 lbs. or greater frequently.
Travel None or Negligible
Pay Range $18 - $19 USD
What We Offer
Career Growth:
An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development:
We promote a work culture of learning to develop to be the best at what you do.
We Recognize Talent:
A variety of recognition programs for all levels of employees.
Benefit Offerings:
Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Regular positions that routinely are under 30 hours/week may have a different benefit offering; please inquire with the Human Resources team for role-specific offerings.
About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management, and Document Processing Services. Our clients include companies in banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering a high-caliber outsourcing experience and offering our employees challenging and exciting career opportunities. We invest in the professional development of our employees and offer competitive comprehensive benefits and diverse training programs.
We embrace the uniqueness of our employees and are committed to fair and equal treatment of all people by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only:
We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities; duties may change at any time with or without notice.
Note: Applicants are prohibited from using real-time AI tools during interviews.
#J-18808-Ljbffr
The
Mailroom Associate
will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Job Overview:
The
Mailroom Associate
provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.
Duties and Responsibilities
Provides 5-star customer service to all employees (in all forms of communication).
Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine.
Maintains records of receipt, mailing dates, and other required information.
Manages outgoing mail/package transactions.
Performs duties associated with shipping and receiving of materials.
Notifies employees upon receipt of inbound deliveries.
Distributes mail/packages to company personnel.
Acts as point of contact for company personnel on mail/package inquiries.
Submit work orders for certain requests.
Maintains the Business Service Center area in a neat and orderly fashion.
Monitors level of office supplies on the floor and replenishes orders accordingly.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with all employees.
Trains back-up and provides guidance on policies and procedures.
Determines what additional support is needed when handling sensitive inquiries.
Provides exceptional customer service to clients.
Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed.
Strong verbal and written communication skills; ability to handle multiple tasks; good organizational skills.
Working knowledge of MFD equipment and shipping/receiving procedures; ability to comprehend instructions.
Ability to work independently and complete projects; determine correct packing methods and validate packing slips for incoming/outgoing materials.
Qualifications and Education Requirements
High School Diploma (or equivalent) required.
2+ years prior work experience preferred.
Ability to work assigned work hours determined by manager.
Excellent organizational and time management skills.
Analytical abilities and problem-solving aptitude.
Superb written and verbal communication skills.
Current knowledge or ability to learn computer-based systems required for functions of the position.
Maintain a professional appearance and attitude; adhere to all policies and procedures.
Physical Demands
Approximately 50% of the time this position requires the listed physical demands.
Grasp, lift and/or carry or move packages on a standard wheeled cart with a load capacity of 60 lbs.
Walk, bend, kneel, stand, and/or sit for extended periods.
Manual dexterity for operating office machinery.
Communicate effectively with onsite staff using vision, hearing, and oral/written comprehension.
Lift or move 40 lbs. or greater frequently.
Travel None or Negligible
Pay Range $18 - $19 USD
What We Offer
Career Growth:
An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development:
We promote a work culture of learning to develop to be the best at what you do.
We Recognize Talent:
A variety of recognition programs for all levels of employees.
Benefit Offerings:
Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Regular positions that routinely are under 30 hours/week may have a different benefit offering; please inquire with the Human Resources team for role-specific offerings.
About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management, and Document Processing Services. Our clients include companies in banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering a high-caliber outsourcing experience and offering our employees challenging and exciting career opportunities. We invest in the professional development of our employees and offer competitive comprehensive benefits and diverse training programs.
We embrace the uniqueness of our employees and are committed to fair and equal treatment of all people by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only:
We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities; duties may change at any time with or without notice.
Note: Applicants are prohibited from using real-time AI tools during interviews.
#J-18808-Ljbffr