SPS Switzerland AG
Office Services Specialist (On-Call) New San Francisco, California, United State
SPS Switzerland AG, San Francisco, California, United States, 94199
Job Title:
Field Support Specialist (On-Call) Reports To:
The Field Support Specialist (On-Call) will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Support Specialist/Mailroom Specialist provides exceptional office and mail services in a floating capacity for positions where regular employees are out of the office, or if projects require additional coverage. The role covers mail, reception, hospitality, facilities, copy/print, or similar office services functions. This position is based at a specific client home office and may be sent to different client sites on short notice. Flexibility and adaptability are keys to success. The position aims to deliver the highest level of service to all client and SPS employees while maintaining a professional image by providing prompt, courteous and efficient service. Duties and Responsibilities: Provides 5-star customer service to all employees (in all forms of communication). Answers calls and provides an exceptional customer service experience for all incoming/outgoing visitors. Assists with light facilities duties, such as opening trouble tickets, ordering supplies, and stocking kitchens/service areas with supplies. Receives inbound mail/packages, sorts mail, and inputs into chain of custody software. Manages outgoing mail/package transactions; performs shipping/receiving duties. Notifies employees upon receipt of inbound deliveries and distributes mail/packages to personnel. Assists with office moves and with copy/print orders, monitoring equipment for functionality. May assist with setting up/taking down conference rooms for meetings/events. Proactively seeks additional work during downtime and builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees. Trains backups and provides guidance on policies and procedures. Determines additional support needed when handling sensitive inquiries; provides exceptional customer service and front-of-office coverage as needed. Demonstrates strong verbal and written communication, multi-tasking, organizational skills, and knowledge of MFD equipment. Understands shipping/receiving procedures and can comprehend instructions; works independently and completes projects as required. Determines appropriate packing materials and verifies packing slips for accuracy of incoming/outgoing materials. Maintains a flexible schedule and hours. Qualifications and Education Requirements: High School Diploma (or equivalent) required. 6+ months of prior work experience preferred. Ability to work assigned hours determined by management. Excellent organizational and time management skills; analytical problem-solving abilities. Strong written and verbal communication skills. Knowledge or ability to learn computer-based systems relevant to the position. Professional appearance and attitude; adherence to all policies and procedures. Physical Demands: Approximately 50% of the time this position requires physical abilities including lifting/moving packages up to 60 lbs, walking, standing, bending, kneeling, and manual dexterity to operate office machinery. Ability to lift or move 40 lbs. or greater frequently. Travel:
None or negligible Other Duties: This job description is not designed to cover all activities, duties, or responsibilities and may change at any time with or without notice. Pay Range:
$23 - $23 USD What We Offer Career Growth:
Opportunities to learn new skills and advance your career. Learning & Development:
A culture that promotes continuous learning and development. We Recognize Talent:
A variety of recognition programs for all employees. Benefit Offerings:
Medical, Dental, Vision, FSA/HSA, Health benefits, 401k with matching, paid time off, and more. Note: Benefit offerings may vary by role and regular hours. About SPS SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries. Our North American services include Mailroom Management, Office Services, Reception, Lobby Concierge, Conference Room Management, and Document Processing Services for clients across banking, insurance, legal, higher education, advertising and other sectors, including Fortune 500 companies. SPS is committed to delivering a high-caliber outsourcing experience and investing in employee development with competitive benefits and training programs. We embrace the uniqueness of our employees and are committed to equal treatment of all people by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO)
to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetics, military status, gender identity or expression, or any other status protected by applicable law. Note: This job posting may include additional legal or compliance statements that are standard for our hiring process. Colorado applicants: applications may be accepted for a minimum of 5 days from posting; the posting may remain open longer as needed to ensure a robust applicant pool. Disclaimer:
SPS does not permit the use of real-time AI tools during interviews. SPS offers reasonable accommodations in the hiring process for individuals with disabilities. Acknowledgement By submitting an application, you certify that the information provided is true and complete to the best of your knowledge. You understand that giving false information may be grounds for rejection or termination.
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Field Support Specialist (On-Call) Reports To:
The Field Support Specialist (On-Call) will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Support Specialist/Mailroom Specialist provides exceptional office and mail services in a floating capacity for positions where regular employees are out of the office, or if projects require additional coverage. The role covers mail, reception, hospitality, facilities, copy/print, or similar office services functions. This position is based at a specific client home office and may be sent to different client sites on short notice. Flexibility and adaptability are keys to success. The position aims to deliver the highest level of service to all client and SPS employees while maintaining a professional image by providing prompt, courteous and efficient service. Duties and Responsibilities: Provides 5-star customer service to all employees (in all forms of communication). Answers calls and provides an exceptional customer service experience for all incoming/outgoing visitors. Assists with light facilities duties, such as opening trouble tickets, ordering supplies, and stocking kitchens/service areas with supplies. Receives inbound mail/packages, sorts mail, and inputs into chain of custody software. Manages outgoing mail/package transactions; performs shipping/receiving duties. Notifies employees upon receipt of inbound deliveries and distributes mail/packages to personnel. Assists with office moves and with copy/print orders, monitoring equipment for functionality. May assist with setting up/taking down conference rooms for meetings/events. Proactively seeks additional work during downtime and builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees. Trains backups and provides guidance on policies and procedures. Determines additional support needed when handling sensitive inquiries; provides exceptional customer service and front-of-office coverage as needed. Demonstrates strong verbal and written communication, multi-tasking, organizational skills, and knowledge of MFD equipment. Understands shipping/receiving procedures and can comprehend instructions; works independently and completes projects as required. Determines appropriate packing materials and verifies packing slips for accuracy of incoming/outgoing materials. Maintains a flexible schedule and hours. Qualifications and Education Requirements: High School Diploma (or equivalent) required. 6+ months of prior work experience preferred. Ability to work assigned hours determined by management. Excellent organizational and time management skills; analytical problem-solving abilities. Strong written and verbal communication skills. Knowledge or ability to learn computer-based systems relevant to the position. Professional appearance and attitude; adherence to all policies and procedures. Physical Demands: Approximately 50% of the time this position requires physical abilities including lifting/moving packages up to 60 lbs, walking, standing, bending, kneeling, and manual dexterity to operate office machinery. Ability to lift or move 40 lbs. or greater frequently. Travel:
None or negligible Other Duties: This job description is not designed to cover all activities, duties, or responsibilities and may change at any time with or without notice. Pay Range:
$23 - $23 USD What We Offer Career Growth:
Opportunities to learn new skills and advance your career. Learning & Development:
A culture that promotes continuous learning and development. We Recognize Talent:
A variety of recognition programs for all employees. Benefit Offerings:
Medical, Dental, Vision, FSA/HSA, Health benefits, 401k with matching, paid time off, and more. Note: Benefit offerings may vary by role and regular hours. About SPS SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries. Our North American services include Mailroom Management, Office Services, Reception, Lobby Concierge, Conference Room Management, and Document Processing Services for clients across banking, insurance, legal, higher education, advertising and other sectors, including Fortune 500 companies. SPS is committed to delivering a high-caliber outsourcing experience and investing in employee development with competitive benefits and training programs. We embrace the uniqueness of our employees and are committed to equal treatment of all people by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO)
to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetics, military status, gender identity or expression, or any other status protected by applicable law. Note: This job posting may include additional legal or compliance statements that are standard for our hiring process. Colorado applicants: applications may be accepted for a minimum of 5 days from posting; the posting may remain open longer as needed to ensure a robust applicant pool. Disclaimer:
SPS does not permit the use of real-time AI tools during interviews. SPS offers reasonable accommodations in the hiring process for individuals with disabilities. Acknowledgement By submitting an application, you certify that the information provided is true and complete to the best of your knowledge. You understand that giving false information may be grounds for rejection or termination.
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