Akraya
[AEM/GenStudio Customer Success Architect]:
Akraya, San Francisco, California, United States, 94199
Primary Skills: AEM Expertise (Expert), Consulting (Advanced), Content Lifecycle Knowledge (Advanced), Adobe Creative Cloud (Intermediate), Technical Presentation Skills (Advanced)
Contract Type: W2
Duration: 12 Months (With the possibility of extension)
Location: San Francisco, CA 94103 (Open to Remote Candidates all over the USA.)
Pay Range: $85.00 - $90.00 per hour W2
Job Summary:
DX Solution Customer Success is looking for a technical expert to join our team. This role involves working closely with customers to resolve technical challenges, maintain expertise in Adobe Experience Manager (AEM), and build a trusted advisor relationship with customers and internal teams. Grow your career in a supportive environment while leading projects across various industries.
Key Responsibilities:
Solve customer issues in collaboration with the Solution CSM and develop optimal solutions. Maintain up-to-date technical expertise with AEM and related Adobe solutions. Build and nurture trusted advisor relationships with customers, CSMs, and product teams. Lead discovery and delivery phases of multiple customer engagements. Foster teamwork and collaborate with CSAs and cross-functional teams.
Must-Have Skills:
Deep understanding of content lifecycle management. Proven experience with Adobe Creative Cloud Solutions and AEM Sites Architect Certification. Strong interpersonal and presentation skills, able to communicate technical solutions effectively to both technical and non-technical audiences.
Industry Experience:
Experience in digital marketing, with a focus on performance marketing, content supply chain, and implementations involving Content Hub, Brand Portal, Dynamic Media, and Adobe I/O preferred.
This role is open to remote candidates across the USA, offering a unique opportunity to influence customer success and engagement in a highly visible role.
ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Solve customer issues in collaboration with the Solution CSM and develop optimal solutions. Maintain up-to-date technical expertise with AEM and related Adobe solutions. Build and nurture trusted advisor relationships with customers, CSMs, and product teams. Lead discovery and delivery phases of multiple customer engagements. Foster teamwork and collaborate with CSAs and cross-functional teams.
Must-Have Skills:
Deep understanding of content lifecycle management. Proven experience with Adobe Creative Cloud Solutions and AEM Sites Architect Certification. Strong interpersonal and presentation skills, able to communicate technical solutions effectively to both technical and non-technical audiences.
Industry Experience:
Experience in digital marketing, with a focus on performance marketing, content supply chain, and implementations involving Content Hub, Brand Portal, Dynamic Media, and Adobe I/O preferred.
This role is open to remote candidates across the USA, offering a unique opportunity to influence customer success and engagement in a highly visible role.
ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!