NorthStar Anesthesia
Role Overview
Summary/Objective:
The IT Support Analyst provides exceptional customer service while resolving various issues arising from the day-to-day use of NorthStar’s technology platforms.
A key responsibility of this role is to triage support requests received through the central “Help Desk” portal to different support teams (Finance, HR, Legal, etc.) throughout the company. Helping to ensure service level agreements are met throughout a support issue’s lifecycle, using metrics, reporting, and communication, is a strong component of this role. The Support Analyst also provides higher-level support when needed to meet project-based objectives and system administration requirements.
Essential Functions:
Provide a high level of technical customer support to NorthStar’s office-based and remote employees by phone, by email, or in-person
Triage incoming IT support request tickets by solving or distributing them as needed
Communicate effectively with other departments to ensure timely resolution of issues
Work closely with our Network, Data Architecture, and Security teams to solve acute IT issues
Solve IT endpoint hardware and software issues in a timely and courteous manner
Prepare hardware for newly hired employees
Provide A/V support for internal meetings
Assist with the implementation and enforcement of IT security requirements
Work well in a flexible, distributed workforce, in-office with regular and reliable attendance at corporate office in Irving, TX .
Promote NorthStar Anesthesia’s Core Values.
Demonstrates regular, reliable and predictable attendance.
Performs other duties as required.
Qualifications:
Bachelor's degree
Minimum of 1-3 years in an IT-related field
Customer-support experience required
Proven experience supporting commonly-used IT hardware and software
Knowledge, Skills and Abilities:
Excellent verbal and written communication skills
Proven ability to provide courteous, concise technical support to employees
Knowledge of Windows/Office Suite required
Ability to analyze and solve complex problems
Ability to adapt to changing organizational and operational needs
Strong team player with ability to work across multiple functions and disciplines
Skill in organization, prioritization, and attention to detail
Qualifications The Company
Company Philosophy
NorthStar provides quality anesthesia care while improving efficiency and accountability. It’s a proven performance-driven approach that’s better for everyone – patients, hospital administrators, surgeons, and anesthesia providers.
Company Mission
To provide the best clinical care and to help hospitals and surgery centers succeed.
NorthStar Anesthesia Overview
NorthStar Anesthesia was founded in 2004 by an anesthesiologist and CRNA (certified registered nurse anesthetist) that saw firsthand the frustrations and daily challenges caused by the traditional anesthesia care model.
What if they could fix the broken anesthesia care model? What if anesthesia contractors stopped being absentee managers? What if patients, surgeons, providers and hospital administrators were treated more like customers and less like cogs in the system? The answer was NorthStar.
NorthStar Anesthesia is an anesthesia management company that provides anesthesia services to large and small hospitals, surgery centers, hospital administrators, surgeons, anesthesia providers and patients.
Today, NorthStar has over 180 facility contracts across 21 states and employs more than 2,500 providers nationwide.
NorthStar is backed by world-class financial partners.
It is a portfolio company of TPG, a global private investment firm with more than $70 billion in assets under management.
NorthStar has also recently announced a partnership with Cranemere, a holding company that partners with outstanding businesses for the long term.
Benefits Include Medical, Dental, Life, Long Term/Short Term, Malpractice, 401k and more.
EEO/AA/M/F/Veteran/Disability Employer
The IT Support Analyst provides exceptional customer service while resolving various issues arising from the day-to-day use of NorthStar’s technology platforms.
A key responsibility of this role is to triage support requests received through the central “Help Desk” portal to different support teams (Finance, HR, Legal, etc.) throughout the company. Helping to ensure service level agreements are met throughout a support issue’s lifecycle, using metrics, reporting, and communication, is a strong component of this role. The Support Analyst also provides higher-level support when needed to meet project-based objectives and system administration requirements.
Essential Functions:
Provide a high level of technical customer support to NorthStar’s office-based and remote employees by phone, by email, or in-person
Triage incoming IT support request tickets by solving or distributing them as needed
Communicate effectively with other departments to ensure timely resolution of issues
Work closely with our Network, Data Architecture, and Security teams to solve acute IT issues
Solve IT endpoint hardware and software issues in a timely and courteous manner
Prepare hardware for newly hired employees
Provide A/V support for internal meetings
Assist with the implementation and enforcement of IT security requirements
Work well in a flexible, distributed workforce, in-office with regular and reliable attendance at corporate office in Irving, TX .
Promote NorthStar Anesthesia’s Core Values.
Demonstrates regular, reliable and predictable attendance.
Performs other duties as required.
Qualifications:
Bachelor's degree
Minimum of 1-3 years in an IT-related field
Customer-support experience required
Proven experience supporting commonly-used IT hardware and software
Knowledge, Skills and Abilities:
Excellent verbal and written communication skills
Proven ability to provide courteous, concise technical support to employees
Knowledge of Windows/Office Suite required
Ability to analyze and solve complex problems
Ability to adapt to changing organizational and operational needs
Strong team player with ability to work across multiple functions and disciplines
Skill in organization, prioritization, and attention to detail
Qualifications The Company
Company Philosophy
NorthStar provides quality anesthesia care while improving efficiency and accountability. It’s a proven performance-driven approach that’s better for everyone – patients, hospital administrators, surgeons, and anesthesia providers.
Company Mission
To provide the best clinical care and to help hospitals and surgery centers succeed.
NorthStar Anesthesia Overview
NorthStar Anesthesia was founded in 2004 by an anesthesiologist and CRNA (certified registered nurse anesthetist) that saw firsthand the frustrations and daily challenges caused by the traditional anesthesia care model.
What if they could fix the broken anesthesia care model? What if anesthesia contractors stopped being absentee managers? What if patients, surgeons, providers and hospital administrators were treated more like customers and less like cogs in the system? The answer was NorthStar.
NorthStar Anesthesia is an anesthesia management company that provides anesthesia services to large and small hospitals, surgery centers, hospital administrators, surgeons, anesthesia providers and patients.
Today, NorthStar has over 180 facility contracts across 21 states and employs more than 2,500 providers nationwide.
NorthStar is backed by world-class financial partners.
It is a portfolio company of TPG, a global private investment firm with more than $70 billion in assets under management.
NorthStar has also recently announced a partnership with Cranemere, a holding company that partners with outstanding businesses for the long term.
Benefits Include Medical, Dental, Life, Long Term/Short Term, Malpractice, 401k and more.
EEO/AA/M/F/Veteran/Disability Employer