University of Colorado Boulder
Network Operations Center Analyst
University of Colorado Boulder, Boulder, Colorado, United States, 80301
Overview
Network Operations Center Analyst at University of Colorado Boulder. The Analyst joins the Office of Information Technology (OIT) Operations unit and, with mentorship from senior staff, will determine, maintain and expand the switching structure including wireless access points, implement new designs of the network infrastructure, and provide operational support for the existing network infrastructure, installation/support for VoIP and analog services and cable TV services. The role requires the ability to work outside normal business hours as part of an on-call rotation. Responsibilities
What Your Key Responsibilities Will Be Network hardware installation and configuration: install and configure campus-wide network switches and wireless equipment under the mentorship of senior staff, perform deployment and testing of switches and Wi?Fi access points, document configuration and implementation plans, and fix installation and configuration issues using networking standards. Determine appropriate switch and AP configurations. Troubleshooting and customer service: review, process, and complete routine Help Desk requests and issues; onsite testing for wired, wireless, VoIP, analog, and coax connectivity; translate technical information into understandable terms for customers; escalate sophisticated requests to senior staff as needed. Existing network component monitoring, repair and upgrade: respond to outages and issues related to operating systems, configuration software, interconnectivity, security, rogue DHCP, and connectivity; repair layer1/layer2 issues and collaborate with the senior engineer to determine whether repair or replacement is appropriate. Installation and repair of network connections: manage data, voice, and coax activations and repairs; update work orders and databases; configure switch ports for new services or changes; determine accurate subnet information for port configurations. Professional development: participate in training/conferences to develop professionally and stay current with new technologies. Other duties as defined by management to meet changing/project network services needs. What You Should Know
Hybrid work arrangement: on-site primarily, four days per week. Occasional requires out-of-hours work related to service incidents or special events. Visa sponsorship is not available for this position. What We Can Offer
The salary range is $57,101 - $64,243 annually. Qualifications
Bachelors degree in computer science, engineering or a related field. Relevant work experience may be substituted on a year-for-year basis for the degree. Functional knowledge of networking switches, wireless access points, UPS systems, and monitoring tools. Valid U.S. Drivers License. What You Will Need
Demonstrated ability to provide superb customer service. Excellent verbal and written communication skills. Strong listening skills. What We Would Like You To Have
One year of experience with network monitoring and alerting using tools such as SolarWinds, Nagios, or similar. Experience with configuration, deployment, and testing of network switches. Familiarity with CU?Boulder campus buildings. Experience developing and working with Excel spreadsheets. Special Instructions
To apply, please submit a current resume and a cover letter detailing how your background aligns with the requirements, qualifications, and responsibilities of the position. We may request references at a later time. Apply by September 17, 2025 for consideration. Materials should be submitted through CU Boulder Jobs; no email submissions. In compliance with the Colorado Job Application Fairness Act, you may redact age-identifying information in your materials without penalty. #J-18808-Ljbffr
Network Operations Center Analyst at University of Colorado Boulder. The Analyst joins the Office of Information Technology (OIT) Operations unit and, with mentorship from senior staff, will determine, maintain and expand the switching structure including wireless access points, implement new designs of the network infrastructure, and provide operational support for the existing network infrastructure, installation/support for VoIP and analog services and cable TV services. The role requires the ability to work outside normal business hours as part of an on-call rotation. Responsibilities
What Your Key Responsibilities Will Be Network hardware installation and configuration: install and configure campus-wide network switches and wireless equipment under the mentorship of senior staff, perform deployment and testing of switches and Wi?Fi access points, document configuration and implementation plans, and fix installation and configuration issues using networking standards. Determine appropriate switch and AP configurations. Troubleshooting and customer service: review, process, and complete routine Help Desk requests and issues; onsite testing for wired, wireless, VoIP, analog, and coax connectivity; translate technical information into understandable terms for customers; escalate sophisticated requests to senior staff as needed. Existing network component monitoring, repair and upgrade: respond to outages and issues related to operating systems, configuration software, interconnectivity, security, rogue DHCP, and connectivity; repair layer1/layer2 issues and collaborate with the senior engineer to determine whether repair or replacement is appropriate. Installation and repair of network connections: manage data, voice, and coax activations and repairs; update work orders and databases; configure switch ports for new services or changes; determine accurate subnet information for port configurations. Professional development: participate in training/conferences to develop professionally and stay current with new technologies. Other duties as defined by management to meet changing/project network services needs. What You Should Know
Hybrid work arrangement: on-site primarily, four days per week. Occasional requires out-of-hours work related to service incidents or special events. Visa sponsorship is not available for this position. What We Can Offer
The salary range is $57,101 - $64,243 annually. Qualifications
Bachelors degree in computer science, engineering or a related field. Relevant work experience may be substituted on a year-for-year basis for the degree. Functional knowledge of networking switches, wireless access points, UPS systems, and monitoring tools. Valid U.S. Drivers License. What You Will Need
Demonstrated ability to provide superb customer service. Excellent verbal and written communication skills. Strong listening skills. What We Would Like You To Have
One year of experience with network monitoring and alerting using tools such as SolarWinds, Nagios, or similar. Experience with configuration, deployment, and testing of network switches. Familiarity with CU?Boulder campus buildings. Experience developing and working with Excel spreadsheets. Special Instructions
To apply, please submit a current resume and a cover letter detailing how your background aligns with the requirements, qualifications, and responsibilities of the position. We may request references at a later time. Apply by September 17, 2025 for consideration. Materials should be submitted through CU Boulder Jobs; no email submissions. In compliance with the Colorado Job Application Fairness Act, you may redact age-identifying information in your materials without penalty. #J-18808-Ljbffr