Florida State University
Technical Support Analyst - Florida Center for Interactive Media (Part-time, OPS
Florida State University, Tallahassee, Florida, us, 32318
Department
Florida Center for Interactive Media
Responsibilities
Serves as a principle point of contact to answer the technical support lines and email inquiries. Initiates resolution of problems from external users related to issues with online courses, websites, and databases. Escalates issues to the correct FCIM staff, as needed. Completes reports and other special projects, as assigned. Test developed code and identify functionality issues and corrections that are required (i.e. broken links, accessibility issues) in online courses and databases developed by FCIM.
Qualifications
High School Diploma or equivalent.
Preferred Qualifications
Customer service experience.
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!
Learn more about our university and campuses.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations
This is an OPS/temporary job.
Based on the duties, this position may require completion of a criminal history background check .
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
Florida Center for Interactive Media
Responsibilities
Serves as a principle point of contact to answer the technical support lines and email inquiries. Initiates resolution of problems from external users related to issues with online courses, websites, and databases. Escalates issues to the correct FCIM staff, as needed. Completes reports and other special projects, as assigned. Test developed code and identify functionality issues and corrections that are required (i.e. broken links, accessibility issues) in online courses and databases developed by FCIM.
Qualifications
High School Diploma or equivalent.
Preferred Qualifications
Customer service experience.
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!
Learn more about our university and campuses.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations
This is an OPS/temporary job.
Based on the duties, this position may require completion of a criminal history background check .
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.