Missouri Staffing
Systems Analyst - Commerce Trust
Missouri Staffing, Kansas City, Missouri, United States, 64101
Commerce Trust Systems Analyst
About Working at Commerce: Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk. Compensation Range: Hourly: $26.25 - $35.00 (Amount based on relevant experience, skills, and competencies.) About This Job: The main purpose of this job is to be the initial point of contact to external customers and internal users while providing exceptional customer service and support for our different wealth management systems. Essential Functions: Provide technical support to both internal and external users including user access administration and tier 1 support for several applications Provide the completion of the required compliance such as SAS70, Sarbanes Oxley as well as internal reporting for all Wealth Management systems Provide subject matter expertise to all levels of internal and external users Assist with day to day system maintenance, user permission, enhancement and bug testing Strategic management and understanding of long-term system roadmap Identify problem trends and makes recommendations for improvement/solution to management Coordinate communication on application issues between internal customers and external vendors Provide client demos and/or training of online products as requested by administration and/or management Knowledge, Skills & Abilities Required: Strong customer-service orientation Effective ability to troubleshoot and problem solve Ability to communicate in user-friendly language to both technical and non-technical end-users Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook Education & Experience: Bachelor's degree in information systems or business-related discipline equivalent combination of education and experience required 3+ years in information systems required Experience in a helpdesk, desktop and wealth management support role are preferred Location: 1000 Walnut St, Kansas City, Missouri 64106 Time Type: Full time Equal Opportunity Employer: Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.
About Working at Commerce: Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk. Compensation Range: Hourly: $26.25 - $35.00 (Amount based on relevant experience, skills, and competencies.) About This Job: The main purpose of this job is to be the initial point of contact to external customers and internal users while providing exceptional customer service and support for our different wealth management systems. Essential Functions: Provide technical support to both internal and external users including user access administration and tier 1 support for several applications Provide the completion of the required compliance such as SAS70, Sarbanes Oxley as well as internal reporting for all Wealth Management systems Provide subject matter expertise to all levels of internal and external users Assist with day to day system maintenance, user permission, enhancement and bug testing Strategic management and understanding of long-term system roadmap Identify problem trends and makes recommendations for improvement/solution to management Coordinate communication on application issues between internal customers and external vendors Provide client demos and/or training of online products as requested by administration and/or management Knowledge, Skills & Abilities Required: Strong customer-service orientation Effective ability to troubleshoot and problem solve Ability to communicate in user-friendly language to both technical and non-technical end-users Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook Education & Experience: Bachelor's degree in information systems or business-related discipline equivalent combination of education and experience required 3+ years in information systems required Experience in a helpdesk, desktop and wealth management support role are preferred Location: 1000 Walnut St, Kansas City, Missouri 64106 Time Type: Full time Equal Opportunity Employer: Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.