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Overview As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. The Practice Coordinator (PC) represents the administrative team as the public face of the Practice and works closely with administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. The PC provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
The PC maintains routine clerical operations and communications, adheres to UCSF House and Telephone Standards, and remains sensitive to the needs of patients, staff and providers. The PC is a flexible, self-reliant team player who synthesizes knowledge of practice operations to problem-solve, prioritize and facilitate complex transactions in daily activities. The position may require work at any UCSF campus as needed and scheduled.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range depends on work experience and internal equity; for positions represented by a labor union, placement follows the collective bargaining agreement. The salary range is $31.91 - $45.70 hourly.
To learn more about the benefits of working at UCSF, including total compensation, please visit: Qualifications
Find out if this opportunity is a good fit by reading all of the information that follows below. Responsibilities
Represent the administrative team as the public face of the Practice
Support practice operations and customer service recovery and intervention efforts
Provide support to all functions of the administrative teams: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing
Maintain routine clerical operations and communications; adhere to House and Telephone Standards
Collaborate with clinical and management teams; problem-solve and prioritize to facilitate complex transactions
Ensure accurate information flow between medical, hospital staff and departments to maximize unit efficiency
Work at any UCSF campus as needed
Qualifications (minimum)
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience
Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable
Strong computer skills, including basic keyboarding, and experience with at least two Office-type software programs (Outlook, Word, Excel); able to navigate multiple patient records systems
Ability to sit at a computer terminal with telephone headphones for extended periods
Ability to analyze situations, prioritize, develop solutions, and make recommendations
Ability to work with minimal supervision and under deadlines
Excellent customer service and communication/interpersonal skills, both over the telephone and in person
Basic math skills; ability to deal with a wide variety of individuals and to work with patients with sensitivity
Excellent organizational and problem-solving skills; strong writing skills (compose, edit, proof documents)
Demonstrated administrative/office coordination skills; knowledge of medical practice terminology
Within six months of start date, proficiency checklist completed with supervisor (as applicable) across listed areas
Preferred Qualifications
Demonstrated healthcare experience in patient scheduling, insurance verification, medical record data abstraction, or patient financial services
Experience with appointment, ancillary service or surgical scheduling
Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred
Prior experience with EPIC
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve. UCSF Health is consistently ranked among the top hospitals nationwide by U.S. News & World Report and offers opportunities for continuous learning and professional growth.
Pride Values UCSF is a diverse community that values professionalism, respect, integrity, diversity, and excellence (PRIDE). UCSF is committed to equity and to building a broadly diverse community, nurturing a culture that is welcoming and supportive.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Technology, Information and Internet
Join us to find a rewarding career contributing to improving healthcare worldwide.
#J-18808-Ljbffr
Find out if this opportunity is a good fit by reading all of the information that follows below. Responsibilities
Represent the administrative team as the public face of the Practice
Support practice operations and customer service recovery and intervention efforts
Provide support to all functions of the administrative teams: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing
Maintain routine clerical operations and communications; adhere to House and Telephone Standards
Collaborate with clinical and management teams; problem-solve and prioritize to facilitate complex transactions
Ensure accurate information flow between medical, hospital staff and departments to maximize unit efficiency
Work at any UCSF campus as needed
Qualifications (minimum)
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience
Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable
Strong computer skills, including basic keyboarding, and experience with at least two Office-type software programs (Outlook, Word, Excel); able to navigate multiple patient records systems
Ability to sit at a computer terminal with telephone headphones for extended periods
Ability to analyze situations, prioritize, develop solutions, and make recommendations
Ability to work with minimal supervision and under deadlines
Excellent customer service and communication/interpersonal skills, both over the telephone and in person
Basic math skills; ability to deal with a wide variety of individuals and to work with patients with sensitivity
Excellent organizational and problem-solving skills; strong writing skills (compose, edit, proof documents)
Demonstrated administrative/office coordination skills; knowledge of medical practice terminology
Within six months of start date, proficiency checklist completed with supervisor (as applicable) across listed areas
Preferred Qualifications
Demonstrated healthcare experience in patient scheduling, insurance verification, medical record data abstraction, or patient financial services
Experience with appointment, ancillary service or surgical scheduling
Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred
Prior experience with EPIC
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve. UCSF Health is consistently ranked among the top hospitals nationwide by U.S. News & World Report and offers opportunities for continuous learning and professional growth.
Pride Values UCSF is a diverse community that values professionalism, respect, integrity, diversity, and excellence (PRIDE). UCSF is committed to equity and to building a broadly diverse community, nurturing a culture that is welcoming and supportive.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Technology, Information and Internet
Join us to find a rewarding career contributing to improving healthcare worldwide.
#J-18808-Ljbffr