New Jersey Staffing
Senior Technology Services Lead
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Responsibilities:
Provides leadership in defect, incident, problem, and change review meetings and release activities as applicable, developing reliable and repeatable solutions to technology issues Manages the stability, resiliency, reliability, and performance of a wide array of supported systems Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements Mentors staff, provides technical leadership across the organization, and participates and helps with the resource interview and onboarding processes Directs appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes Supports change implementations and proactively identifies potential issues resulting from the changes Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work Required Qualifications:
5+ years' experience in vaulting technologies and be able to manage a large enterprise footprint Proficient in vaulting technologies including Secrets Vault, CyberArk and Vaulting Products in AWS and Containerized Technology Experience with DMZ technologies and managing infrastructure in this configuration Seasoned Infrastructure Operations Manager Effective leader who can work across and up and down an organization to meet objectives Client focused mindset with a goal to always provide a high level of service and maximum uptime Desired Qualifications:
OpsDev background and be able to assess and focus on automation and operational efficiency Basic level of experience in AI technology and be able to leverage for operational improvement Skills:
Collaboration Influence Production Support Risk Management Solution Design Analytical Thinking Architecture Innovative Thinking Result Orientation Stakeholder Management Adaptability Automation DevOps Practices Project Management Solution Delivery Process Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Responsibilities:
Provides leadership in defect, incident, problem, and change review meetings and release activities as applicable, developing reliable and repeatable solutions to technology issues Manages the stability, resiliency, reliability, and performance of a wide array of supported systems Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements Mentors staff, provides technical leadership across the organization, and participates and helps with the resource interview and onboarding processes Directs appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes Supports change implementations and proactively identifies potential issues resulting from the changes Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work Required Qualifications:
5+ years' experience in vaulting technologies and be able to manage a large enterprise footprint Proficient in vaulting technologies including Secrets Vault, CyberArk and Vaulting Products in AWS and Containerized Technology Experience with DMZ technologies and managing infrastructure in this configuration Seasoned Infrastructure Operations Manager Effective leader who can work across and up and down an organization to meet objectives Client focused mindset with a goal to always provide a high level of service and maximum uptime Desired Qualifications:
OpsDev background and be able to assess and focus on automation and operational efficiency Basic level of experience in AI technology and be able to leverage for operational improvement Skills:
Collaboration Influence Production Support Risk Management Solution Design Analytical Thinking Architecture Innovative Thinking Result Orientation Stakeholder Management Adaptability Automation DevOps Practices Project Management Solution Delivery Process Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.