The Cobblers
Overview
The Technical Support Specialist is responsible for delivering Level II technical support pertaining to hardware and software issues. Responsibilities
Assist users in the resolution of computer-related issues, including inoperative hardware, software malfunctions, and network connectivity challenges. Respond to customer inquiries with efficiency and effectiveness, employing active listening techniques and tailored responses while maintaining a steadfast commitment to service excellence. Provide comprehensive hardware support functions which encompass end-user assistance, desktop and laptop support, on-site office installations, and mobile device support. Execute computer imaging, post-imaging configurations, preventative maintenance, and basic printer troubleshooting, collaborating with vendors for necessary repairs. Deliver software support services that include troubleshooting standard applications used within Sidley's operational environment, conducting software installations and configurations, implementing updates and preventative maintenance, and providing support for third-party applications in coordination with relevant vendors. Oversee both deployed and inventory assets, ensuring the maintenance of accurate records for each user and each piece of equipment. Coordinate and facilitate hardware relocations, modifications, and exchanges. Provide break/fix support for telecommunications equipment, including handsets, telephone cords, and base units. Key skills and abilities
Exemplary organizational skills Meticulous attention to detail Sound judgment Excellent interpersonal communication skills Strong analytical and problem-solving capabilities Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Retail Apparel and Fashion
#J-18808-Ljbffr
The Technical Support Specialist is responsible for delivering Level II technical support pertaining to hardware and software issues. Responsibilities
Assist users in the resolution of computer-related issues, including inoperative hardware, software malfunctions, and network connectivity challenges. Respond to customer inquiries with efficiency and effectiveness, employing active listening techniques and tailored responses while maintaining a steadfast commitment to service excellence. Provide comprehensive hardware support functions which encompass end-user assistance, desktop and laptop support, on-site office installations, and mobile device support. Execute computer imaging, post-imaging configurations, preventative maintenance, and basic printer troubleshooting, collaborating with vendors for necessary repairs. Deliver software support services that include troubleshooting standard applications used within Sidley's operational environment, conducting software installations and configurations, implementing updates and preventative maintenance, and providing support for third-party applications in coordination with relevant vendors. Oversee both deployed and inventory assets, ensuring the maintenance of accurate records for each user and each piece of equipment. Coordinate and facilitate hardware relocations, modifications, and exchanges. Provide break/fix support for telecommunications equipment, including handsets, telephone cords, and base units. Key skills and abilities
Exemplary organizational skills Meticulous attention to detail Sound judgment Excellent interpersonal communication skills Strong analytical and problem-solving capabilities Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Retail Apparel and Fashion
#J-18808-Ljbffr