Staffing Solutions Enterprises
Customer Service Specialist
Contract Duration:
9-12 months Work Hours:
Monday - Friday, primarily 8:00 AM - 5:00 PM EST (flexibility required) Pay Rate:
$25+/hour (commensurate with experience) Work Environment:
Remote after the first week | Business Attire | Parking not provided
Position Summary A critical liaison between federal agencies that will be providing high-level customer support for various products and systems. Responsible for navigating customers through technical and process-related issues while maintaining a high standard of communication and service. Ideal for a proactive, tech-savvy individual with strong critical thinking and written communication skills.
Key Responsibilities
Provide Tier 1 support across phone, email, text, and live chat for service inquiries. Resolve customer issues involving system functionality, access, and technical troubleshooting. Guide users through system features and updates, while promoting online resource usage. Escalate unresolved or complex issues and coordinate with technical/operations teams. Maintain detailed documentation and contribute to a growing knowledgebase. Capture and relay customer feedback to improve products and services. Collaborate cross-functionally and contribute to continuous process improvements. Coordinate data collection and reporting as required. Uphold strict confidentiality standards for customer data and adhere to organizational compliance policies. Participate in business line meetings and knowledge-sharing initiatives.
Must-Have Qualifications
Bachelor's Degree Minimum 3 years of professional work experience Prior
call center or high-volume customer support
experience required Strong written and verbal communication skills Advanced proficiency in Microsoft Office Suite Experience with telephony systems and customer support applications Quick learner, self-starter, and critical thinker with ability to work independently
Preferred Traits
Excellent interpersonal skills with the ability to build strong relationships Analytical mindset with attention to detail High adaptability in fast-paced, changing environments Commitment to customer satisfaction and quality service delivery We look forward to your application!
#SSEIND
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Staffing Solutions Enterprises, StaffMatrix, BV Staffing, and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.staffingsolutionsenterprises.com/privacy-policy/
9-12 months Work Hours:
Monday - Friday, primarily 8:00 AM - 5:00 PM EST (flexibility required) Pay Rate:
$25+/hour (commensurate with experience) Work Environment:
Remote after the first week | Business Attire | Parking not provided
Position Summary A critical liaison between federal agencies that will be providing high-level customer support for various products and systems. Responsible for navigating customers through technical and process-related issues while maintaining a high standard of communication and service. Ideal for a proactive, tech-savvy individual with strong critical thinking and written communication skills.
Key Responsibilities
Provide Tier 1 support across phone, email, text, and live chat for service inquiries. Resolve customer issues involving system functionality, access, and technical troubleshooting. Guide users through system features and updates, while promoting online resource usage. Escalate unresolved or complex issues and coordinate with technical/operations teams. Maintain detailed documentation and contribute to a growing knowledgebase. Capture and relay customer feedback to improve products and services. Collaborate cross-functionally and contribute to continuous process improvements. Coordinate data collection and reporting as required. Uphold strict confidentiality standards for customer data and adhere to organizational compliance policies. Participate in business line meetings and knowledge-sharing initiatives.
Must-Have Qualifications
Bachelor's Degree Minimum 3 years of professional work experience Prior
call center or high-volume customer support
experience required Strong written and verbal communication skills Advanced proficiency in Microsoft Office Suite Experience with telephony systems and customer support applications Quick learner, self-starter, and critical thinker with ability to work independently
Preferred Traits
Excellent interpersonal skills with the ability to build strong relationships Analytical mindset with attention to detail High adaptability in fast-paced, changing environments Commitment to customer satisfaction and quality service delivery We look forward to your application!
#SSEIND
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Staffing Solutions Enterprises, StaffMatrix, BV Staffing, and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.staffingsolutionsenterprises.com/privacy-policy/