Ultimate Staffing is hiring: Call Center - Customer Service Associates in Salem

Are you looking for a stable schedule, strong base pay, and an amazing bonus program?

We are seeking motivated Customer Service Associates to join our clients growing team in Salem, NH. This is a great opportunity for individuals who are driven, coachable, and ready to thrive in a supportive environment. No prior experience is required-we provide a paid two-week training program to set you up for success!

• Location: Salem, MA
• Base pay: $16.00/hr - $17.00/hr + biweekly performance bonuses .
• Earn $22.00-$27.00 per hour on average with bonus (Top performers earn $30+/hr)!
• $1,000 Welcome Bonus + 3 PTO days offered once converted to permanent employee

Available Schedules:

• Tuesday-Saturday: Tues-Fri 10:30 AM-7:00 PM & Sat 10:00 AM-6:30 PM
• Monday-Friday: 10:00 AM-6:30 PM
• Monday-Friday: 8:30 AM-5:00 PM
• Monday-Friday: 11:30 AM-8:00 PM

Key Responsibilities

• Provide professional, customer-friendly support on inbound and outbound calls
• Handle account inquiries, resolve disputes, and negotiate solutions within company guidelines
• Ensure compliance with federal and state regulations (FDCPA, UDAAP, etc.)
• Collaborate with team members and other departments to achieve goals
• Maintain accurate documentation and follow company procedures
• Contribute to a respectful, positive, and solutions-focused work environment

Qualifications

• 1+ year of customer service experience preferred (not required)
• Strong verbal and written communication skills
• Typing speed of 35 WPM or higher
• Basic math and computer skills
• Receptive to feedback and open to learning
• Ability to work a consistent full-time schedule
• High school diploma or equivalent required; college degree preferred
• Must successfully pass a background check & drug test

What Our Client Offers: (eligible once converted to permanent employee)

• Extra quarterly bonus payouts
• 3 weeks of PTO to start, increasing to 4 weeks after 2 years
• Health, dental, vision, and FSA benefits available on your first day
• Weekly and monthly prizes and giveaways (tickets, gift cards, and more)
• Employee referral bonus program up to $1,500
• Career advancement opportunities and recognition programs
• Paid training, tuition reimbursement, and mentoring
• Paid holidays, including your birthday off and a floating summer holiday
• Hybrid work options available after 6 months for qualified associates

This is an excellent opportunity to launch a rewarding career with competitive pay, generous benefits, and long-term growth potential.

Desired Skills and Experience

Provide professional, customer-friendly support on inbound and outbound calls

Handle account inquiries, resolve disputes, and negotiate solutions within company guidelines

Ensure compliance with federal and state regulations (FDCPA, UDAAP, etc.)

Collaborate with team members and other departments to achieve goals

Maintain accurate documentation and follow company procedures

Contribute to a respectful, positive, and solutions-focused work environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.