GW Student Employment Center for Career Services
Student Technical Support Assistant I_On-Campus FWS
GW Student Employment Center for Career Services, Washington, District of Columbia, us, 20022
Position Details
Position Information
Fill out your application carefully and completely, including attaching the correct documents as requested. You will NOT be able to withdraw and reapply if you make a mistake.
Positions may close unexpectedly if they reach a high number of applicants. It is in your best interest to apply promptly to any positions that interest you.
If this position title includes the label On-Campus FWS or Off-Campus FWS, it is for students with a Federal Work Study (FWS) award for the current school year ONLY. Applicants to these positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this criterion.
Position Title Student Technical Support Assistant I_On-Campus FWS
Level of Support Student Support I
Position Type On-Campus FWS
Number of Openings 10
Work Hours Before Standard Business Hours (M-F before 8am) , During Standard Business Hours (M-F 8am-5pm), After Standard Business Hours (M-F after 5pm)
Wage Per Hour 17.95
Division/School Division of Information Technology
Department Name 643002 IT SUPPORT CENTER -N
Department Bio
Position Specific Summary
GW IT / IT Customer Support. Provide in-person and remote support for IT technology services.
Providing technical assistance on the phone and in written form. Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Assisting with troubleshooting of network, software, and hardware issues. Providing excellent customer service and ensuring a positive customer experience.
Standard Position Description
The student will provide basic technical and computer support assistance to departments and customers. Tasks may include: assisting customers with basic technical support remotely and in person, ensuring that technology is functional and available for use, assisting with point of sale transactions. Special projects or other duties may be assigned related to specific departmental needs.
Professional Outcomes Critical Thinking, Communication, Teamwork, Leadership, Professionalism, Inclusion, Technology and Data
Required Qualifications
Entry level position, little to no experience required, all training will be provided.
Preferred Qualifications
Posting Detail Information
Job Open Date 08/04/2025
Job Close Date 09/12/2025
Campus Location Foggy Bottom
Work Type Designation In-Person
Report to Manager Name Matthew Gordon
Hiring Manager Name Matthew Gordon
Special Instructions Summary
EEO Statement
The university is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to maintaining a nondiscriminatory, harassment-free, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices.
For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement.
Background Check
The student employee will: Have access to process or view financial transactions, student records/grades, employee records, medical records, and/or social security numbers. - Background check required.
Position Information
Fill out your application carefully and completely, including attaching the correct documents as requested. You will NOT be able to withdraw and reapply if you make a mistake.
Positions may close unexpectedly if they reach a high number of applicants. It is in your best interest to apply promptly to any positions that interest you.
If this position title includes the label On-Campus FWS or Off-Campus FWS, it is for students with a Federal Work Study (FWS) award for the current school year ONLY. Applicants to these positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this criterion.
Position Title Student Technical Support Assistant I_On-Campus FWS
Level of Support Student Support I
Position Type On-Campus FWS
Number of Openings 10
Work Hours Before Standard Business Hours (M-F before 8am) , During Standard Business Hours (M-F 8am-5pm), After Standard Business Hours (M-F after 5pm)
Wage Per Hour 17.95
Division/School Division of Information Technology
Department Name 643002 IT SUPPORT CENTER -N
Department Bio
Position Specific Summary
GW IT / IT Customer Support. Provide in-person and remote support for IT technology services.
Providing technical assistance on the phone and in written form. Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Assisting with troubleshooting of network, software, and hardware issues. Providing excellent customer service and ensuring a positive customer experience.
Standard Position Description
The student will provide basic technical and computer support assistance to departments and customers. Tasks may include: assisting customers with basic technical support remotely and in person, ensuring that technology is functional and available for use, assisting with point of sale transactions. Special projects or other duties may be assigned related to specific departmental needs.
Professional Outcomes Critical Thinking, Communication, Teamwork, Leadership, Professionalism, Inclusion, Technology and Data
Required Qualifications
Entry level position, little to no experience required, all training will be provided.
Preferred Qualifications
Posting Detail Information
Job Open Date 08/04/2025
Job Close Date 09/12/2025
Campus Location Foggy Bottom
Work Type Designation In-Person
Report to Manager Name Matthew Gordon
Hiring Manager Name Matthew Gordon
Special Instructions Summary
EEO Statement
The university is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to maintaining a nondiscriminatory, harassment-free, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices.
For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement.
Background Check
The student employee will: Have access to process or view financial transactions, student records/grades, employee records, medical records, and/or social security numbers. - Background check required.