Ursus Inc
AEM/GenStudio Customer Success Architect
Ursus Inc, San Francisco, California, United States, 94199
JOB TITLE: AEM/GenStudio Customer Success Architect
LOCATION: Remote
PAY RANGE: $80.00 - $90.00/hr
DURATION: 1 year
COMPANY: Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing. The Opportunity: DX Solution Customer Success is seeking a technical expert to join our Customer Success Architect team. Work with a top team on highly visible engagements across industries and verticals. Grow with a robust system of support and enablement. What you'll Do:
Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM. Effectively assess a customer's technical challenges, devise optimal solutions, and present and review the options with the customer. Proactively maintain the highest level of technical expertise by staying current with new AEM releases and functionality. Be a recognized expert in Experience Manager. Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers' technical obstacles. Build trusted advisor relationships with our customers, CSMs, and product teams. Lead multiple customer engagements simultaneously. Take leadership during project discovery and delivery, while collaborating with the CSM. Foster teamwork among CSAs and cross functional teams. Participate within the *** technical community to develop and share best practices and processes. What you need to succeed:
3+ years of Consulting Experience with Assets & Sites. 2+ years working with Creative Cloud Solutions. deep understanding of the content life cycle, from concept and creation to activation and measurement. Experience with Gen Studio for Performance Marketing and/or executing the content supply chain. Experience with implementations leveraging Content Hub, Brand Portal, Dynamic Media, and I/O. EM Sites Architect Certification. bility to lead content authoring best practice & technical architecture discussions and provide implementation guidance. Experience developing customer-facing thought leadership assets that address common customer technical issues. Good presentation and interpersonal skills both verbal and written in English. ble to articulate business solutions to both technical and non-technical audiences. dapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly. Highly motivated and self-directed with the ability to manage multiple customers and/or engagements. Solid team player with strong ability to collaborate and provide effective feedback with colleagues. BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
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COMPANY: Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing. The Opportunity: DX Solution Customer Success is seeking a technical expert to join our Customer Success Architect team. Work with a top team on highly visible engagements across industries and verticals. Grow with a robust system of support and enablement. What you'll Do:
Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM. Effectively assess a customer's technical challenges, devise optimal solutions, and present and review the options with the customer. Proactively maintain the highest level of technical expertise by staying current with new AEM releases and functionality. Be a recognized expert in Experience Manager. Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers' technical obstacles. Build trusted advisor relationships with our customers, CSMs, and product teams. Lead multiple customer engagements simultaneously. Take leadership during project discovery and delivery, while collaborating with the CSM. Foster teamwork among CSAs and cross functional teams. Participate within the *** technical community to develop and share best practices and processes. What you need to succeed:
3+ years of Consulting Experience with Assets & Sites. 2+ years working with Creative Cloud Solutions. deep understanding of the content life cycle, from concept and creation to activation and measurement. Experience with Gen Studio for Performance Marketing and/or executing the content supply chain. Experience with implementations leveraging Content Hub, Brand Portal, Dynamic Media, and I/O. EM Sites Architect Certification. bility to lead content authoring best practice & technical architecture discussions and provide implementation guidance. Experience developing customer-facing thought leadership assets that address common customer technical issues. Good presentation and interpersonal skills both verbal and written in English. ble to articulate business solutions to both technical and non-technical audiences. dapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly. Highly motivated and self-directed with the ability to manage multiple customers and/or engagements. Solid team player with strong ability to collaborate and provide effective feedback with colleagues. BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
IND123