Bayone
Join an innovative autonomous ride-hailing company to provide essential IT support to end users. This role involves managing and prioritizing support requests, ensuring timely resolution, and escalating issues as needed.
Key Responsibilities
Provide onsite IT support five days a week. Handle Tier 1 support requests through various channels including email, Slack, and Jira/ServiceNow. Track and manage tickets in the ticketing system. Escalate complex issues to other IT staff. Identify and report on support trends. Create, manage, and troubleshoot accounts using Active Directory. Candidate Profile
1-3 years of experience in a similar IT support role. Proficiency in Active Directory and Google Workspace or similar platforms. Basic networking knowledge including VPN, DHCP, and DNS. Experience with Windows, Ubuntu, and macOS troubleshooting. Familiarity with Jira/ServiceNow or similar ticketing systems. Skills and Qualifications
Strong analytical and problem-solving skills. Excellent written communication for creating support logs. Effective time management to ensure timely updates and fixes. Ability to multitask and assist multiple employees simultaneously. Observational skills to identify potential issues. Excellent customer service skills for positive interactions with employees and coworkers. High-level knowledge of common software, hardware, and applications.
Key Responsibilities
Provide onsite IT support five days a week. Handle Tier 1 support requests through various channels including email, Slack, and Jira/ServiceNow. Track and manage tickets in the ticketing system. Escalate complex issues to other IT staff. Identify and report on support trends. Create, manage, and troubleshoot accounts using Active Directory. Candidate Profile
1-3 years of experience in a similar IT support role. Proficiency in Active Directory and Google Workspace or similar platforms. Basic networking knowledge including VPN, DHCP, and DNS. Experience with Windows, Ubuntu, and macOS troubleshooting. Familiarity with Jira/ServiceNow or similar ticketing systems. Skills and Qualifications
Strong analytical and problem-solving skills. Excellent written communication for creating support logs. Effective time management to ensure timely updates and fixes. Ability to multitask and assist multiple employees simultaneously. Observational skills to identify potential issues. Excellent customer service skills for positive interactions with employees and coworkers. High-level knowledge of common software, hardware, and applications.