Abacus
Request Type:
StaffingPayroll-US
Labor Category: Staffing & Payroll
Procurement Type: Contingent Labor
Tax Work Location: Fort Worth - Main
Status: Open
Submitted: 7/21/2025 3:18:26 PM
Has Assignments: No
Request: Administrative - Customer Service Representative I
Qty: 1
Worker Sub-Type: Contractor
Candidate Submission Limit Per Supplier: 2
Candidate Submission Limit Per Request: 0
Desired Start Date: 8/18/2025
Duration: 24 Months
Hrs/Wk: 40.00
Job Description: Position Purpose:
This position is part of the Facilities Service Center (FSC) and provides customer support to the global switchboard operation as well as the Facilities customer service work order request operation. This position would also assist with conducting customer service surveys to members of the Fort Worth campus regarding Facilities service requests as well as site services. This position plays an essential role in the customer service interface process as well as providing support for campus events and activities related to Facilities and site services.
Major Accountabilities:
• Monitor global switchboard line from 8am-5pm Monday - Friday
• Answer inbound calls into the Facilities Service Center as well as the service request (work order) lines
• Provide callers accurate and up to date information
• Transfer calls in a timely and accurate manner
• Assist in researching and updating FSC reference materials
• Track daily call metrics, work orders and surveys
• Assist with training new team members
• Provide support to the Facilities event coordinator when needed
Job Requirements:
• Strong phone and verbal communication skills along with active listening skills
• 3 or more years of call center support experience preferred
• Proficiency with basic computer skills and software such as Microsoft Outlook, Office, Word, Excel and Teams
• Strong time management and decision-making skills as well as attention to detail
• Ability to multi-task and handle stressful situations and callers appropriately
• Must possess positive attitude and work well in a team setting
• Punctuality is essential
• Able to handle high call volumes with a variety of customer requests or issues
• Ability to support multiple areas of a group operation
Background:
• High School diploma or equivalent
• 3+ years' experience in a call center and with data entry
Comments for Suppliers:
Attachment -
Job Description: Facilities Service Center
Customer Service Operator
Reports to: Supervisor, Facilities Service Center
Position Purpose:
This position is part of the Facilities Service Center (FSC) and provides customer support to the global switchboard operation as well as the Facilities customer service work order request operation. This position would also assist with conducting customer service surveys to members of the Fort Worth campus regarding Facilities service requests as well as site services. This position plays an essential role in the customer service interface process as well as providing support for campus events and activities related to Facilities and site services.
Major Accountabilities:
Monitor global switchboard line from 8am-5pm Monday - Friday
Answer inbound calls into the Facilities Service Center as well as the service request (work order) lines
Provide callers accurate and up to date information
Transfer calls in a timely and accurate manner
Assist in researching and updating FSC reference materials
Track daily call metrics, work orders and surveys
Assist with training new team members
Provide support to the Facilities event coordinator when needed
Job Requirements:
Strong phone and verbal communication skills along with active listening skills
3 or more years of call center support experience preferred
Proficiency with basic computer skills and software such as Microsoft Outlook, Office, Word, Excel and Teams
Strong time management and decision-making skills as well as attention to detail
Ability to multi-task and handle stressful situations and callers appropriately
Must possess positive attitude and work well in a team setting
Punctuality is essential
Able to handle high call volumes with a variety of customer requests or issues
Ability to support multiple areas of a group operation
High School diploma or equivalent
3+ years' experience in a call center and with basic computer skills including data entry
Labor Category: Staffing & Payroll
Procurement Type: Contingent Labor
Tax Work Location: Fort Worth - Main
Status: Open
Submitted: 7/21/2025 3:18:26 PM
Has Assignments: No
Request: Administrative - Customer Service Representative I
Qty: 1
Worker Sub-Type: Contractor
Candidate Submission Limit Per Supplier: 2
Candidate Submission Limit Per Request: 0
Desired Start Date: 8/18/2025
Duration: 24 Months
Hrs/Wk: 40.00
Job Description: Position Purpose:
This position is part of the Facilities Service Center (FSC) and provides customer support to the global switchboard operation as well as the Facilities customer service work order request operation. This position would also assist with conducting customer service surveys to members of the Fort Worth campus regarding Facilities service requests as well as site services. This position plays an essential role in the customer service interface process as well as providing support for campus events and activities related to Facilities and site services.
Major Accountabilities:
• Monitor global switchboard line from 8am-5pm Monday - Friday
• Answer inbound calls into the Facilities Service Center as well as the service request (work order) lines
• Provide callers accurate and up to date information
• Transfer calls in a timely and accurate manner
• Assist in researching and updating FSC reference materials
• Track daily call metrics, work orders and surveys
• Assist with training new team members
• Provide support to the Facilities event coordinator when needed
Job Requirements:
• Strong phone and verbal communication skills along with active listening skills
• 3 or more years of call center support experience preferred
• Proficiency with basic computer skills and software such as Microsoft Outlook, Office, Word, Excel and Teams
• Strong time management and decision-making skills as well as attention to detail
• Ability to multi-task and handle stressful situations and callers appropriately
• Must possess positive attitude and work well in a team setting
• Punctuality is essential
• Able to handle high call volumes with a variety of customer requests or issues
• Ability to support multiple areas of a group operation
Background:
• High School diploma or equivalent
• 3+ years' experience in a call center and with data entry
Comments for Suppliers:
Attachment -
Job Description: Facilities Service Center
Customer Service Operator
Reports to: Supervisor, Facilities Service Center
Position Purpose:
This position is part of the Facilities Service Center (FSC) and provides customer support to the global switchboard operation as well as the Facilities customer service work order request operation. This position would also assist with conducting customer service surveys to members of the Fort Worth campus regarding Facilities service requests as well as site services. This position plays an essential role in the customer service interface process as well as providing support for campus events and activities related to Facilities and site services.
Major Accountabilities:
Monitor global switchboard line from 8am-5pm Monday - Friday
Answer inbound calls into the Facilities Service Center as well as the service request (work order) lines
Provide callers accurate and up to date information
Transfer calls in a timely and accurate manner
Assist in researching and updating FSC reference materials
Track daily call metrics, work orders and surveys
Assist with training new team members
Provide support to the Facilities event coordinator when needed
Job Requirements:
Strong phone and verbal communication skills along with active listening skills
3 or more years of call center support experience preferred
Proficiency with basic computer skills and software such as Microsoft Outlook, Office, Word, Excel and Teams
Strong time management and decision-making skills as well as attention to detail
Ability to multi-task and handle stressful situations and callers appropriately
Must possess positive attitude and work well in a team setting
Punctuality is essential
Able to handle high call volumes with a variety of customer requests or issues
Ability to support multiple areas of a group operation
High School diploma or equivalent
3+ years' experience in a call center and with basic computer skills including data entry