Vitality Staffing
The Logistics Customer Service Representative manages communication between customers, carriers, and internal teams to ensure timely and accurate delivery of goods. A successful representative builds strong customer relationships, solves problems quickly, and maintains operational efficiency from order placement to final delivery.
Hours 7:30am to 4:30pm Mon-Fri
Key responsibilities Customer communication:
Serve as the main point of contact for customer inquiries via phone, email, and other platforms. This includes providing shipment quotes, tracking updates, and resolving issues. Order and shipment management:
Enter, process, and manage customer orders accurately using logistics software. This involves coordinating with carriers to schedule pickups and deliveries. Issue resolution:
Proactively address and resolve problems such as shipping delays, damages, billing discrepancies, or missing packages. Internal coordination:
Work closely with other departments, including sales, warehousing, and procurement, to ensure seamless logistics operations and meet customer needs. Documentation and reporting:
Prepare and review shipping documents, including bills of lading and invoices, to ensure accuracy. Maintain accurate records of all customer interactions and transactions. Monitoring performance:
Track key performance indicators (KPIs) like on-time delivery rates and customer satisfaction scores to ensure service standards are met. Required skills and qualifications
Communication:
Excellent verbal and written communication skills are essential for professionally interacting with a diverse group of stakeholders. Problem-solving:
The ability to analyze complex situations, identify root causes, and find effective solutions under pressure. Organizational skills:
Strong time management, multitasking, and attention to detail are necessary to manage multiple orders and deadlines. Technical proficiency:
Experience with logistics and order processing software (e.g., TMS, ERP), as well as Microsoft Office Suite, is typically required.
Hours 7:30am to 4:30pm Mon-Fri
Key responsibilities Customer communication:
Serve as the main point of contact for customer inquiries via phone, email, and other platforms. This includes providing shipment quotes, tracking updates, and resolving issues. Order and shipment management:
Enter, process, and manage customer orders accurately using logistics software. This involves coordinating with carriers to schedule pickups and deliveries. Issue resolution:
Proactively address and resolve problems such as shipping delays, damages, billing discrepancies, or missing packages. Internal coordination:
Work closely with other departments, including sales, warehousing, and procurement, to ensure seamless logistics operations and meet customer needs. Documentation and reporting:
Prepare and review shipping documents, including bills of lading and invoices, to ensure accuracy. Maintain accurate records of all customer interactions and transactions. Monitoring performance:
Track key performance indicators (KPIs) like on-time delivery rates and customer satisfaction scores to ensure service standards are met. Required skills and qualifications
Communication:
Excellent verbal and written communication skills are essential for professionally interacting with a diverse group of stakeholders. Problem-solving:
The ability to analyze complex situations, identify root causes, and find effective solutions under pressure. Organizational skills:
Strong time management, multitasking, and attention to detail are necessary to manage multiple orders and deadlines. Technical proficiency:
Experience with logistics and order processing software (e.g., TMS, ERP), as well as Microsoft Office Suite, is typically required.