Four Seasons Hotels Limited
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue - find the best of both big city adventure and a tropical getaway - arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It's all set against the Miami skyline overlooking the city's fashionable art, dining, and entertainment scenes just minutes from our doorstep.
Four Seasons Hotel Miami is looking for
Guest Recognition Specialist
who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.
Four Seasons Hotel Miami
Four Seasons Hotel Miami is an urban oasis nestled in the residential side of Brickell surrounded by Miami's favorite neighborhoods. The Hotel offers a relaxing two-acre pool terrace, Equinox Fitness Center & Spa, multi-million dollar art collection, an award winning steakhouse - EDGE Steak & Bar, and connects guests to Miami's most alluring and vibrant destinations recommended by in-house experts.
The Opportunity
Selling hotel guest rooms, arranging details of guest reservations with a high degree of accuracy and personalization. Answers and directs phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Clear suspended profiles, run reports on duplicate profile and merge, run report for global notes submitted and reject/approve, audit incorrect merges, name change and address collection and follow up with required training. Maintain historical information and maintain reports that evaluate revenue management performance including source of business, booking pace and geographical analysis. Prepare Sales Month End Reports and statistical account production reports using Golden. Completes administrative and verification tasks related to guest reservations, employee reservations, call volume, and revenue tracking. Coordinates work with and assists other members of the ResCom, Front Desk, Finance, and Sales and Marketing teams.
Preferred Qualifications and Skills
Written, spoken and reading proficiency in the English language required. Written, spoken and reading proficiency in the Spanish language preferred. Knowledge of computer applications: Word, Excel, e-mail. Will train on hotel-specific software. Previous Reservations and/or Front Office on High Volume Call Center. Strong Customer Service and Communication Skills.
Benefits Four Season Employees Enjoy
Energizing Employee Culture where you are encouraged to be your true self! Comprehensive learning and development programs to help you master your craft. Inclusive and diverse employee engagement events all year-round. Exclusive discount and travel programs with Four Seasons Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) And so much more!
About Us
https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s https://www.instagram.com/fsmiami/?hl=en https://www.fourseasons.com/miami https://twitter.com/fsmiami?lang=en
Visa Requirements
US work authorization is required
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue - find the best of both big city adventure and a tropical getaway - arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It's all set against the Miami skyline overlooking the city's fashionable art, dining, and entertainment scenes just minutes from our doorstep.
Four Seasons Hotel Miami is looking for
Guest Recognition Specialist
who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.
Four Seasons Hotel Miami
Four Seasons Hotel Miami is an urban oasis nestled in the residential side of Brickell surrounded by Miami's favorite neighborhoods. The Hotel offers a relaxing two-acre pool terrace, Equinox Fitness Center & Spa, multi-million dollar art collection, an award winning steakhouse - EDGE Steak & Bar, and connects guests to Miami's most alluring and vibrant destinations recommended by in-house experts.
The Opportunity
Selling hotel guest rooms, arranging details of guest reservations with a high degree of accuracy and personalization. Answers and directs phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Clear suspended profiles, run reports on duplicate profile and merge, run report for global notes submitted and reject/approve, audit incorrect merges, name change and address collection and follow up with required training. Maintain historical information and maintain reports that evaluate revenue management performance including source of business, booking pace and geographical analysis. Prepare Sales Month End Reports and statistical account production reports using Golden. Completes administrative and verification tasks related to guest reservations, employee reservations, call volume, and revenue tracking. Coordinates work with and assists other members of the ResCom, Front Desk, Finance, and Sales and Marketing teams.
Preferred Qualifications and Skills
Written, spoken and reading proficiency in the English language required. Written, spoken and reading proficiency in the Spanish language preferred. Knowledge of computer applications: Word, Excel, e-mail. Will train on hotel-specific software. Previous Reservations and/or Front Office on High Volume Call Center. Strong Customer Service and Communication Skills.
Benefits Four Season Employees Enjoy
Energizing Employee Culture where you are encouraged to be your true self! Comprehensive learning and development programs to help you master your craft. Inclusive and diverse employee engagement events all year-round. Exclusive discount and travel programs with Four Seasons Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) And so much more!
About Us
https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s https://www.instagram.com/fsmiami/?hl=en https://www.fourseasons.com/miami https://twitter.com/fsmiami?lang=en
Visa Requirements
US work authorization is required
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf