TSR Consulting
About TSR:
TSR is a relationship-based, customer-focused IT and technical services staffing company.
For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.
Mission & Vision
We do not believe in building a vision around the company but building a company around our vision, which is simply;
Every employee's voice matters, their effort is appreciated, and their talent is rewarded.
We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.
Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.
Client Service Specialist
Job Description
Location: Buffalo, New York Type: Contract Job #83286
Our client, a leading banking company, is hiring a
Client Service Specialist on
a contract basis. Job ID: 83286
Work Location: Buffalo, NY
Summary: The Service Specialist supports liquidity and cash management queries for across the spectrum of Global Payments Solutions (GPS) customers including Financial Institutions, Multi-National Corporations and Local Corporates. They provide service and query management end to end for all GPS products.
Responsibilities: • Open daily cases to track inquiries and manage cases to resolution within agreed timeline. • Resolve assigned cash management inquiries for all payment types (wire transfers, ACH, checks, RTP), commercial cards, statements, billing, reporting, receivables and other core cash management services. • Monitor active case dashboard; resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns. • Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set. • Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy. • Ensure all activity documentation is complete to provide performance tracking. • Complete other responsibilities, as assigned. • Establish and maintain excellent working relationships with the key client stakeholders. • Strong written and oral communication skills. • Ability to adapt to changing priorities while managing requests from multiple stakeholders.
Customer Engagement • Provide a clear and concise response to their client queries.
R equired Qualifications • Previous service experience will be an advantage. • Good level of business acumen and commercial awareness. • Strong communication skills, both written and verbal. • Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders. • Comfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc. • Time management and organization skills with ability to manage multiple time sensitive tasks. • Analytical mindset. • Experience working in an International Global Banking environment or International Treasury setting. • Basic knowledge of client group companies and product ranges.
Pay Rate:
$15- $18/hour W2
TSR is a relationship-based, customer-focused IT and technical services staffing company.
For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.
Mission & Vision
We do not believe in building a vision around the company but building a company around our vision, which is simply;
Every employee's voice matters, their effort is appreciated, and their talent is rewarded.
We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.
Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.
Client Service Specialist
Job Description
Location: Buffalo, New York Type: Contract Job #83286
Our client, a leading banking company, is hiring a
Client Service Specialist on
a contract basis. Job ID: 83286
Work Location: Buffalo, NY
Summary: The Service Specialist supports liquidity and cash management queries for across the spectrum of Global Payments Solutions (GPS) customers including Financial Institutions, Multi-National Corporations and Local Corporates. They provide service and query management end to end for all GPS products.
Responsibilities: • Open daily cases to track inquiries and manage cases to resolution within agreed timeline. • Resolve assigned cash management inquiries for all payment types (wire transfers, ACH, checks, RTP), commercial cards, statements, billing, reporting, receivables and other core cash management services. • Monitor active case dashboard; resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns. • Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set. • Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy. • Ensure all activity documentation is complete to provide performance tracking. • Complete other responsibilities, as assigned. • Establish and maintain excellent working relationships with the key client stakeholders. • Strong written and oral communication skills. • Ability to adapt to changing priorities while managing requests from multiple stakeholders.
Customer Engagement • Provide a clear and concise response to their client queries.
R equired Qualifications • Previous service experience will be an advantage. • Good level of business acumen and commercial awareness. • Strong communication skills, both written and verbal. • Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders. • Comfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc. • Time management and organization skills with ability to manage multiple time sensitive tasks. • Analytical mindset. • Experience working in an International Global Banking environment or International Treasury setting. • Basic knowledge of client group companies and product ranges.
Pay Rate:
$15- $18/hour W2