ICONMA
Our Client, a Banking and Financial Services company, is looking for a GPS Client Service Specialist (CSS) for their Buffalo, NY/ Hybrid location. Responsibilities: Open daily cases to track inquiries and manage cases to resolution within agreed timeline. Resolve assigned cash management inquiries for all payment types (wire transfers, ACH, checks, RTP), commercial cards, statements, billing, reporting, receivables and other core cash management services. Monitor active case dashboard; resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns. Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set. Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy. Ensure all activity documentation is complete to provide performance tracking. Complete other responsibilities, as assigned. Establish and maintain excellent working relationships with the key Client stakeholders. Customer Engagement Provide a clear and concise response to their client queries. Requirements: Strong written and oral communication skills. Ability to adapt to changing priorities while managing requests from multiple stakeholders. Previous service experience will be an advantage. Good level of business acumen and commercial awareness. Strong communication skills, both written and verbal. Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders. Comfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc. Time management and organization skills with ability to manage multiple time sensitive tasks. Analytical mindset. Experience working in an International Global Banking environment or International Treasury setting. Basic knowledge of Client Group companies and product ranges. Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.