Greylock Federal Credit Union
Senior Branch Specialist Float
Greylock Federal Credit Union, Pittsfield, Massachusetts, us, 01201
Position Title:
Senior Branch Specialist Float
Department : Retail Services
Work Arrangement:
In Office
We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock's mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive.
To be employed by Greylock Federal Credit Union employees must reside in one of the following states: Massachusetts, New York, Vermont, or Connecticut.
Review of the candidate pool for each opportunity with Greylock Federal Credit Union will begin on the fourteenth day of posting.
Under the general supervision of Vice President Retail Services/Cash Management, Vice President Retail Services/Member Service, Branch Manager, Assistant Branch Manager II, Assistant Branch Manager or Float Operations Manager, performs a variety of member service, teller and other related deposit and lending servicing duties to meet the service objectives and ensure effectiveness of member service in conformance with established Credit Union policies, strategies and procedures.
This position requires registration as a Mortgage Loan Originator (MLO) with the Nationwide Mortgage Licensing System (NMLS) and Registry on an annual basis in addition to maintaining updates as needed. Initial registration is required immediately upon hire into this position.
Key Job Requirements: Performs any functions, within scope of authority and expertise to provide the highest level of service and responsiveness to the members served by the Credit Union while performing all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures. Accurately processes a variety of member transactions in accordance with the cash handling procedures and policy. Cross-trained to image checks through tMagic. Balances cash, work and ensures proper documentation is signed at end of day. Accountable for performing key job requirements of a Teller, is cash recycler trained. Serves as a Member Services Representative and provides a wide variety of member service transactions. Opens various types of accounts and assists with troubleshooting and reconciling problems and/or complaints referred by members and/or tellers. Serves as a Loan Interviewer and completes loan applications for consumer loans offered by the Credit Union and provides financial advice concerning loan options and features. Originates, closes and processes disbursements for loan applications for Consumer Loans. Performs all necessary work-ups. Reviews to ensure documents are complete for submission to the Loan Department; enters data for consumer loan set-ups to the online system. Interviews and originates Mortgage and Home Equity Loans. Advises member of various mortgage products and pricing. Familiar with current underwriting qualifications and documentation required for approval. Revies and explains all applicable disclosures with members. Eligible to obtain Lending Authority. Accountable to perform key job requirements of a Senior Member Service Representative, Vault Teller and Senior Teller. Preferred: Vault Certified and ensures that all vault operating and cash handling procedures are followed. Serves as a Vault Teller for a minimum of three months during the year. Performs transaction overrides, must have completed Override Comprehension Training. Performs as a Notary Public and may be required to become a Medallion Guarantee (STAMP Signer). Preferred: Conducts "out of balance" cash drawer difference audits and resolves Teller errors. Adheres to branch security practices, guidelines and regulatory compliance. (secures work station, keys, combinations, key-card and member information). Keeps abreast of ongoing changes, specific to job knowledge, through comprehension exercises, completion of semi-annual Teller Questionnaire requirements and GOLD/BVS (Greylock Online Learning and Development) courses. Promotes the Credit Union wherever and whenever possible. Encouraged to actively represent the Credit Union in local civic, community and professional organizations.
The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties, both related and unrelated to the above, may be assigned and, therefore, required.
Position Requirements: High School diploma or its equivalent, plus specialized training and coursework. Preferred: Minimum of three-year's experience in a Teller capacity. Preferred: Progressive experience in an MSR (Member Service Representative) or Teller Operations Supervisory Role. Preferred: Supervisory and loan origination experience. Preferred: A strong understanding of compliance regulation requirements, in the Branch Network. Ability to travel to the Credit Union's various branch locations. Performs as a team player; demonstrates a positive and professional communication style towards members and co-workers. Possess exceptional member service skills, with strong organizational and interpersonal skills, while meeting assigned deadlines. Must possess a strong overall working knowledge of Credit Union products and services. Possess good problem-solving skills, with attention to detail and the ability to work well independently and in a high-volume work environment. Ability to use various types of office equipment, spread sheet applications, cash recyclers, adding machines and PC proficient in Microsoft Office. Ability to lift up to 25 pounds and stand for a long period of time. Additional Requirements for a Senior Branch Specialist Float:
Employees need reliable transportation to travel to and from various branches. Mileage will be reimbursed to and from branches from the employees' base work location.
Supervisory Scope:
None
The salary range for this role is $20.00 to $25.52 an hour. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee's pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future.
Service and stability:
With a history going back to the 1930s, Greylock has served and grown within the Berkshire County community for almost a century, building deep roots in the area and the lives of the members we serve. Now serving over 100,000 members, Greylock is committed to building a team that loves to put others first.
Opportunities to grow:
We offer clear career pathways, ongoing training and upskilling, and a supportive culture that invests in your success. Here, your work is purposeful, values-driven, and makes a real impact in our community.
Benefits that work:
What's a great place to work and grow your career with a competitive benefits package to complement it? Greylock's health benefits, independently benchmarked, are largely market leading.We strive to offer a comprehensive package of value including a suite of health options (2 medical plan options, FSA Medical/Dependent Care, HSA/HRA, dental, vision, wellness), retirement- 401k plans with employer match & employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing. We round out the package with employer paid life insurance along with both short- and long-term disability. To meet your individual needs additional life, accident, and critical illness benefits may be elected. We continue to engage with employee feedback and augment our offerings, recently adding pet insurance, and Medicare employee assistance to name a couple.
Senior Branch Specialist Float
Department : Retail Services
Work Arrangement:
In Office
We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock's mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive.
To be employed by Greylock Federal Credit Union employees must reside in one of the following states: Massachusetts, New York, Vermont, or Connecticut.
Review of the candidate pool for each opportunity with Greylock Federal Credit Union will begin on the fourteenth day of posting.
Under the general supervision of Vice President Retail Services/Cash Management, Vice President Retail Services/Member Service, Branch Manager, Assistant Branch Manager II, Assistant Branch Manager or Float Operations Manager, performs a variety of member service, teller and other related deposit and lending servicing duties to meet the service objectives and ensure effectiveness of member service in conformance with established Credit Union policies, strategies and procedures.
This position requires registration as a Mortgage Loan Originator (MLO) with the Nationwide Mortgage Licensing System (NMLS) and Registry on an annual basis in addition to maintaining updates as needed. Initial registration is required immediately upon hire into this position.
Key Job Requirements: Performs any functions, within scope of authority and expertise to provide the highest level of service and responsiveness to the members served by the Credit Union while performing all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures. Accurately processes a variety of member transactions in accordance with the cash handling procedures and policy. Cross-trained to image checks through tMagic. Balances cash, work and ensures proper documentation is signed at end of day. Accountable for performing key job requirements of a Teller, is cash recycler trained. Serves as a Member Services Representative and provides a wide variety of member service transactions. Opens various types of accounts and assists with troubleshooting and reconciling problems and/or complaints referred by members and/or tellers. Serves as a Loan Interviewer and completes loan applications for consumer loans offered by the Credit Union and provides financial advice concerning loan options and features. Originates, closes and processes disbursements for loan applications for Consumer Loans. Performs all necessary work-ups. Reviews to ensure documents are complete for submission to the Loan Department; enters data for consumer loan set-ups to the online system. Interviews and originates Mortgage and Home Equity Loans. Advises member of various mortgage products and pricing. Familiar with current underwriting qualifications and documentation required for approval. Revies and explains all applicable disclosures with members. Eligible to obtain Lending Authority. Accountable to perform key job requirements of a Senior Member Service Representative, Vault Teller and Senior Teller. Preferred: Vault Certified and ensures that all vault operating and cash handling procedures are followed. Serves as a Vault Teller for a minimum of three months during the year. Performs transaction overrides, must have completed Override Comprehension Training. Performs as a Notary Public and may be required to become a Medallion Guarantee (STAMP Signer). Preferred: Conducts "out of balance" cash drawer difference audits and resolves Teller errors. Adheres to branch security practices, guidelines and regulatory compliance. (secures work station, keys, combinations, key-card and member information). Keeps abreast of ongoing changes, specific to job knowledge, through comprehension exercises, completion of semi-annual Teller Questionnaire requirements and GOLD/BVS (Greylock Online Learning and Development) courses. Promotes the Credit Union wherever and whenever possible. Encouraged to actively represent the Credit Union in local civic, community and professional organizations.
The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties, both related and unrelated to the above, may be assigned and, therefore, required.
Position Requirements: High School diploma or its equivalent, plus specialized training and coursework. Preferred: Minimum of three-year's experience in a Teller capacity. Preferred: Progressive experience in an MSR (Member Service Representative) or Teller Operations Supervisory Role. Preferred: Supervisory and loan origination experience. Preferred: A strong understanding of compliance regulation requirements, in the Branch Network. Ability to travel to the Credit Union's various branch locations. Performs as a team player; demonstrates a positive and professional communication style towards members and co-workers. Possess exceptional member service skills, with strong organizational and interpersonal skills, while meeting assigned deadlines. Must possess a strong overall working knowledge of Credit Union products and services. Possess good problem-solving skills, with attention to detail and the ability to work well independently and in a high-volume work environment. Ability to use various types of office equipment, spread sheet applications, cash recyclers, adding machines and PC proficient in Microsoft Office. Ability to lift up to 25 pounds and stand for a long period of time. Additional Requirements for a Senior Branch Specialist Float:
Employees need reliable transportation to travel to and from various branches. Mileage will be reimbursed to and from branches from the employees' base work location.
Supervisory Scope:
None
The salary range for this role is $20.00 to $25.52 an hour. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee's pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future.
Service and stability:
With a history going back to the 1930s, Greylock has served and grown within the Berkshire County community for almost a century, building deep roots in the area and the lives of the members we serve. Now serving over 100,000 members, Greylock is committed to building a team that loves to put others first.
Opportunities to grow:
We offer clear career pathways, ongoing training and upskilling, and a supportive culture that invests in your success. Here, your work is purposeful, values-driven, and makes a real impact in our community.
Benefits that work:
What's a great place to work and grow your career with a competitive benefits package to complement it? Greylock's health benefits, independently benchmarked, are largely market leading.We strive to offer a comprehensive package of value including a suite of health options (2 medical plan options, FSA Medical/Dependent Care, HSA/HRA, dental, vision, wellness), retirement- 401k plans with employer match & employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing. We round out the package with employer paid life insurance along with both short- and long-term disability. To meet your individual needs additional life, accident, and critical illness benefits may be elected. We continue to engage with employee feedback and augment our offerings, recently adding pet insurance, and Medicare employee assistance to name a couple.