Guest Experience & Sales Associate

Benefits: Employee discounts Training & development Wellness resources About the Role:Driftwood is seeking a warm, polished, and guest-focused individual to join our front-of-house team. You'll be the first and last impression for our spa guests-offering exceptional service, presenting our boutique with pride, and supporting the overall flow of our wellness space.This is not your average front desk job. At Driftwood, we create elevated, luxury experiences-and we're looking for someone who brings warmth, precision, and professionalism to every guest interaction.Key Responsibilities:Greet and check in guests with grace, warmth, and professionalismLead guests through our spa welcome ritual: robe sizing, locker tour, hot neck roll presentation, beverage serviceManage appointment flow using our Zenoti booking systemSupport boutique sales by recommending products tied to spa servicesMaintain luxury standards throughout the guest journey, from phone calls to farewellExecute opening/closing duties and support hospitality resets between treatmentsPay Structure:$10-$12/hour base5% monthly commission on individual boutique salesUp to 10% commission as monthly sales increaseBonus opportunities tied to team rebooking rate and retail/service conversion goalsIdeal Candidate:Experience in customer service, hospitality, or retail environmentsStrong interpersonal skills and a love for creating memorable guest momentsHighly organized with the ability to multitaskTeam player with a calm, composed presence-even on busy daysSchedule:Part-time position. Must be available for 2-3 weeknight evening shifts and Saturday, Sunday shiftsCompensation: $13.00 - $22.00 per hour About UsWe are delivering a comprehensive approach to health and beauty within the Denver and surrounding Lake Norman community; offering yoga practice and organic skincare services to have our clients feeling their best inside and out!