Universal Insurance Holdings
Know your rights
Inform yourself of your rights and responsibilities by reviewing the content provided in the list below. Employment Eligibility (e-Verify): English & Spanish Right to work: English / Spanish It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
As a Help Desk Level II personnel, you will play a crucial role in ensuring that our desktops, portables, peripherals (such as printers and projectors), and software are functioning properly to enable end users to accomplish their business tasks efficiently. This role requires the ability to work in a professional environment, coupled with a passion for delivering high-quality technical support. Your dedication to these tasks ensures that our operations run smoothly and our end users receive the support they need.
Duties/Responsibilities:
Responsible for ensuring proper desktops, portables, peripherals and software operation so that end users can accomplish business tasks
Diagnose and troubleshoot hardware malfunctions and perform repairs, part replacements, and upgrades to maintain system performance
Prioritize, document, and actively resolve end-user help requests
Escalating incidents when considered appropriate and necessary to maintain SLA expectations
Field incoming requests from end users via telephone, e-mail or other established support channels
Provide guidance, monitor tickets, investigate unresolved issues, troubleshoot configuration issues, perform software installations, and hardware repairs
Document all relevant information, including name, organization, contact information, asset details, nature of issue, troubleshooting steps taken, and resolution, with attention to detail
Proactively engage the required resources to ensure the customer's expectation is exceeded
Take ownership of assigned tasks, ensuring thorough follow-up and resolution
Stay up to date with emerging technologies and security best practices
Work on-call on an as-needed basis
Document recurring problems and identify the root cause to find solutions
Provide technical support for AV equipment, including projectors, microphones, video conferencing systems (Crestron), and digital displays
Assist end users with corporate-assigned mobile device issues, setup, and configuration
Manages/updates the supply inventory
Support remote and traveling users via remote login and phone
Prepares computers/workstations with all the necessary hardware and software components and creates user accounts (as needed)
Advanced administration of other systems as assigned, trained or mentored by senior members of the team, or instructed in special training sessions
Advanced administration and basic troubleshooting of Office 365
Skills/Qualifications:
Minimum 3 years of experience in a help desk environment
Strong knowledge of Windows operating system, macOS, and common enterprise applications
Experience with Active Directory, Office 365, and basic network troubleshooting
Audio-Visual (AV) expertise (Projectors, sound systems, video conferencing platforms, and AV control systems
Certification in CompTIA A+, MS Windows 10, Apple Device Support, N+ certification (Preferred)
Ability to work independently and demonstrate initiative in problem-solving
Excellent communication skills with a focus on customer service
A high level of commitment and reliability, ensuring all tasks are completed effectively
Ability to multitask and work with interruptions
Ability to work in a close team environment
Ability to work 'On-call' and on an 'As-needed' basis (Required)
#ZR
Benefit Highlights
Industry leading medical, dental and vision insurance plan 401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately) Generous PTO policy Eligible for performance based bonuses
Inform yourself of your rights and responsibilities by reviewing the content provided in the list below. Employment Eligibility (e-Verify): English & Spanish Right to work: English / Spanish It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
As a Help Desk Level II personnel, you will play a crucial role in ensuring that our desktops, portables, peripherals (such as printers and projectors), and software are functioning properly to enable end users to accomplish their business tasks efficiently. This role requires the ability to work in a professional environment, coupled with a passion for delivering high-quality technical support. Your dedication to these tasks ensures that our operations run smoothly and our end users receive the support they need.
Duties/Responsibilities:
Responsible for ensuring proper desktops, portables, peripherals and software operation so that end users can accomplish business tasks
Diagnose and troubleshoot hardware malfunctions and perform repairs, part replacements, and upgrades to maintain system performance
Prioritize, document, and actively resolve end-user help requests
Escalating incidents when considered appropriate and necessary to maintain SLA expectations
Field incoming requests from end users via telephone, e-mail or other established support channels
Provide guidance, monitor tickets, investigate unresolved issues, troubleshoot configuration issues, perform software installations, and hardware repairs
Document all relevant information, including name, organization, contact information, asset details, nature of issue, troubleshooting steps taken, and resolution, with attention to detail
Proactively engage the required resources to ensure the customer's expectation is exceeded
Take ownership of assigned tasks, ensuring thorough follow-up and resolution
Stay up to date with emerging technologies and security best practices
Work on-call on an as-needed basis
Document recurring problems and identify the root cause to find solutions
Provide technical support for AV equipment, including projectors, microphones, video conferencing systems (Crestron), and digital displays
Assist end users with corporate-assigned mobile device issues, setup, and configuration
Manages/updates the supply inventory
Support remote and traveling users via remote login and phone
Prepares computers/workstations with all the necessary hardware and software components and creates user accounts (as needed)
Advanced administration of other systems as assigned, trained or mentored by senior members of the team, or instructed in special training sessions
Advanced administration and basic troubleshooting of Office 365
Skills/Qualifications:
Minimum 3 years of experience in a help desk environment
Strong knowledge of Windows operating system, macOS, and common enterprise applications
Experience with Active Directory, Office 365, and basic network troubleshooting
Audio-Visual (AV) expertise (Projectors, sound systems, video conferencing platforms, and AV control systems
Certification in CompTIA A+, MS Windows 10, Apple Device Support, N+ certification (Preferred)
Ability to work independently and demonstrate initiative in problem-solving
Excellent communication skills with a focus on customer service
A high level of commitment and reliability, ensuring all tasks are completed effectively
Ability to multitask and work with interruptions
Ability to work in a close team environment
Ability to work 'On-call' and on an 'As-needed' basis (Required)
#ZR
Benefit Highlights
Industry leading medical, dental and vision insurance plan 401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately) Generous PTO policy Eligible for performance based bonuses