Contra Costa County, CA
Network Technician I
Contra Costa County, CA, San Francisco, California, United States, 94199
Salary :
$86,930.75 - $105,664.82 Annually Location :
Contra Costa County, CA Job Type:
Permanent Full-Time Job Number:
LNWA-2025A Department:
Information Technology Opening Date:
09/05/2025 Closing Date:
9/22/2025 11:59 PM Pacific FLSA:
Non-Exempt Bargaining Unit:
ZB
The Position Bargaining Unit:
Local 21 - Non-Supervisory Management
Why join the Contra Costa County Department of Information Technology?
The Department of Information Technology (DoIT) is at the forefront of driving technological excellence and innovation throughout the County. Our mission is to provide essential technology services that power a wide array of IT initiatives, ensuring seamless networking, robust communications, enhanced security, efficient hardware support, and streamlined application services. Dedicated to serving the needs of our community, DoIT plays a crucial role in empowering the County to achieve its goals through strategic technology implementation.
DoIT is working to fill one (1) full-time vacancy as a Network Technician I. As a Network Technician I, you will join DoIT's support team directly assigned to the Office of the Public Defender. This branch supports a large and diverse department with multiple office locations and remote staff, requiring flexibility, confidentiality, and professionalism. Your role will include providing desktop support across sites, assisting remote users, and collaborating with Network Administrators on projects. The position calls for strong technical skills, clear communication, and the ability to adapt to the sensitive nature of the work environment while ensuring reliable IT services for attorneys, investigators, and staff.
This position provides the opportunity to strengthen your technical skills, gain exposure to diverse IT challenges, and grow within a professional environment that values both accountability and development.
We are looking for someone who is:
Analytical:
Demonstrates strong problem-solving skills for swift resolutions. Proactive:
Takes initiative to enhance IT operations. Resilient:
Maintains composure when facing challenges or delays. Collaborative:
Openly and effectively collaborates with the team.
What you will typically be responsible for:
Troubleshooting Technical Issues:
Identifying and resolving system-related problems promptly. User Support:
Providing technical assistance to users, ensuring smooth operations. Documentation and Reporting:
Maintaining accurate and up-to-date documentation. Training and Knowledge Sharing:
Providing training to end users on network-related topics and best practices promoting awareness of security protocols and efficient use of network resources. Remote Support:
Providing remote support for end users and remote offices, addressing network issues and ensuring consistent access to resources across various locations. Collaborate on Projects:
Contributing technical insights to cross-functional IT projects. Audio Visual Responsibilities:
Designing, supporting, and innovating audio-visual equipment or spaces. Including both indoor meeting spaces and outdoor events. A few reasons you might love this job:
Public Service Impact:
You play a pivotal role in enhancing vital information technology systems and services that directly benefit the community. Collaborative Environment:
You will work with a supportive team that values knowledge-sharing. Skill Growth:
You will have opportunities for continuous learning and professional development. Critical System Enhancement:
You will play a pivotal role in elevating essential IT infrastructure, supporting public services. Diverse Tech Landscape:
You will confront versatile projects, ensuring an engaging, ever-evolving role. A few challenges you might face in this job:
Multi-Site Coordination:
You will be responsible for overseeing IT systems across multiple locations, ensuring uniformity and efficiency. Tech Advancement:
You will need to navigate rapid technology changes to maintain up-to-date systems. User Diversity:
You will need to cater to users with varying tech skills and needs, providing effective support. Security-Accessibility Balance:
You will be responsible for safeguarding public-facing systems while ensuring user-friendly access. Emergent Threats:
You will be responsible for staying vigilant against evolving cybersecurity threats and adapting defenses accordingly. Competencies Required:
Critical Thinking:
Analytically and logically evaluating information, propositions, and claims Fact Finding:
Obtaining facts and data pertaining to an issue or question Innovative Problem Solving:
Identifying and analyzing problems in order to propose new ways to do business Professional & Technical Expertise:
Applying technical subject matter to the job Action & Results Focused (Taking Initiative):
Initiating tasks and focusing on accomplishment Adaptability:
Responding positively to change and modifying behavior as the situation requires Attention to Detail:
Focusing on the details of work content, work steps, and final work products Learning Agility:
Seeking learning opportunities and applying the lessons to one's work Oral Communication:
Engaging effectively in dialogue Writing:
Communicating effectively in writing Customer Focus:
Attending to the needs and expectations of customers Teamwork:
Collaborating with others to achieve shared goals
To read the complete job description, please visit the website,
The eligible list established from this recruitment may remain in effect for six (6) months and may also be used for countywide openings. Minimum Qualifications
License Requirement:
Candidates must possess and maintain throughout the duration of employment a valid California motor vehicle operator's license. Out of state valid motor vehicle operator's license will be accepted during the application process.
Any combination of education, experience, and certifications that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Education:
Possession of an Associate's of Arts degree from an accredited college or university with a major in computer science or information processing
OR completion of 24 semester units or 36 quarter units in computer science or information systems
Experience:
One (1) year of full-time experience performing computer and network systems equipment installation duties.
Certifications:
Professional certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco Certified Network Associate (CCNA), AZ-900: Microsoft Azure Fundamentals, Cisco Certified Support Technician (CCST) or other similar credentials.
Desirable Qualifications:
Certifications:
CompTIA A+, Network+, Security+, or related certifications. Cloud Expertise:
Proficiency in AWS, Azure, or other cloud technologies Programming Skills:
Knowledge of Python, PowerShell, or similar languages. Security Frameworks:
Knowledge of security frameworks such as NIST, ISO 27001, or CIS to ensure comprehensive security measures. Vendor Certifications:
Microsoft Certified: Azure Administrator, Tanium Certified Operator, vendor-specific certifications, Tesira Certifications, Crestron Certifications, Dante Digital Audio Certification Levels 1 - 3. Audio Visual Expertise:
Deep experience in designing, supporting, and innovating audio-visual equipment or spaces. Including both indoor meeting spaces and outdoor events.
Selection Process
Application Filing and Evaluation:
Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Training and Experience Questionnaire:
Candidates will be required to complete a training and experience questionnaire at the time of filing. The responses to the training and experience questions on the supplemental questionnaire will be used to evaluate candidates' relevant education, training and/or experience as it relates to the Network Technician I Classification.
(Weighted 100%) Final Selection Interviews:
Will be scheduled by the department once the eligible list is established. If you apply for another recruitment that uses this exam and the test is scheduled within 6 months of the date you took the test this time, you will not have the option to re-take the exam. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment specific questions, please contact Austin Wagers At austin.wagers@hrd.cccounty.us. For any technical issues, please contact the Government Jobs' applicant support team for assistance at +1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to 01
The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for this position and to assist the HR staff in assessing each applicant's qualifications. Your responses to the questionnaire will be used to better understand your relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process. Do not answer any of the questions by indicating "see attached application or see resume."
I understand
02
Have you completed at least 24 semester units or 36 quarter units in computer science or information systems?
Yes No
03
Do you have at least one (1) year of full-time experience performing computer and network systems equipment installation duties?
Yes No
04
Have you obtained any of the following professional certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco Certified Network Associate (CCNA), AZ-900: Microsoft Azure Fundamentals, Cisco Certified Support Technician (CCST) or other similar credentials?
Yes No
05
How many years of experience do you have working in an enterprise IT team, collaborating with other IT staff (e.g., desktop, server, network, or cloud teams)?
Less than one (1) year of full-time experience One (1) year but less than two (2) years of full-time experience Two (2) years but less than three (3) years of full-time experience Three (3) years but less than four (4) years of full-time experience Four (4) years or more of full-time experience
06
How many years of experience do you have supporting and administering Apple ecosystem devices (macOS, iOS, iPadOS)?
Less than one (1) year of full-time experience One (1) year but less than two (2) years of full-time experience Two (2) years but less than three (3) years of full-time experience Three (3) years but less than four (4) years of full-time experience Four (4) years or more of full-time experience
07
How many years of experience do you have in Windows desktop support and administration?
Less than one (1) year of full-time experience One (1) year but less than two (2) years of full-time experience Two (2) years but less than three (3) years of full-time experience Three (3) years but less than four (4) years of full-time experience Four (4) years or more of full-time experience
08
How many years of experience do you have using enterprise tools to troubleshoot and support Windows and Apple endpoints?
Less than one (1) year of full-time experience One (1) year but less than two (2) years of full-time experience Two (2) years but less than three (3) years of full-time experience Three (3) years but less than four (4) years of full-time experience Four (4) years or more of full-time experience
09
How many years of experience do you have providing technical assistance and troubleshooting to end users?
Less than one (1) year of full-time experience One (1) year but less than two (2) years of full-time experience Two (2) years but less than three (3) years of full-time experience Three (3) years but less than four (4) years of full-time experience Four (4) years or more of full-time experience
10
If placed on the eligible list, which departments do you wish to be referred to? (not checking a box means you
will not
be referred to that department) Check all that apply. This recruitment is being conducted for the Department of Technology. To be considered, please select the corresponding box below, or choose the option for all departments.
All Departments County Administrator's Office Department of Information Technology Probation
11
I understand that I may be required to provide the hiring department with a copy of my transcripts or certificate.
I understand
12
By checking this box, I am confirming that all statements made in this supplemental questionnaire and on the application are accurate and true; and I understand that misstatements or omissions of material facts will result in being rejected from this recruitment process or released from future employment with Contra Costa County.
I understand
Required Question
$86,930.75 - $105,664.82 Annually Location :
Contra Costa County, CA Job Type:
Permanent Full-Time Job Number:
LNWA-2025A Department:
Information Technology Opening Date:
09/05/2025 Closing Date:
9/22/2025 11:59 PM Pacific FLSA:
Non-Exempt Bargaining Unit:
ZB
The Position Bargaining Unit:
Local 21 - Non-Supervisory Management
Why join the Contra Costa County Department of Information Technology?
The Department of Information Technology (DoIT) is at the forefront of driving technological excellence and innovation throughout the County. Our mission is to provide essential technology services that power a wide array of IT initiatives, ensuring seamless networking, robust communications, enhanced security, efficient hardware support, and streamlined application services. Dedicated to serving the needs of our community, DoIT plays a crucial role in empowering the County to achieve its goals through strategic technology implementation.
DoIT is working to fill one (1) full-time vacancy as a Network Technician I. As a Network Technician I, you will join DoIT's support team directly assigned to the Office of the Public Defender. This branch supports a large and diverse department with multiple office locations and remote staff, requiring flexibility, confidentiality, and professionalism. Your role will include providing desktop support across sites, assisting remote users, and collaborating with Network Administrators on projects. The position calls for strong technical skills, clear communication, and the ability to adapt to the sensitive nature of the work environment while ensuring reliable IT services for attorneys, investigators, and staff.
This position provides the opportunity to strengthen your technical skills, gain exposure to diverse IT challenges, and grow within a professional environment that values both accountability and development.
We are looking for someone who is:
Analytical:
Demonstrates strong problem-solving skills for swift resolutions. Proactive:
Takes initiative to enhance IT operations. Resilient:
Maintains composure when facing challenges or delays. Collaborative:
Openly and effectively collaborates with the team.
What you will typically be responsible for:
Troubleshooting Technical Issues:
Identifying and resolving system-related problems promptly. User Support:
Providing technical assistance to users, ensuring smooth operations. Documentation and Reporting:
Maintaining accurate and up-to-date documentation. Training and Knowledge Sharing:
Providing training to end users on network-related topics and best practices promoting awareness of security protocols and efficient use of network resources. Remote Support:
Providing remote support for end users and remote offices, addressing network issues and ensuring consistent access to resources across various locations. Collaborate on Projects:
Contributing technical insights to cross-functional IT projects. Audio Visual Responsibilities:
Designing, supporting, and innovating audio-visual equipment or spaces. Including both indoor meeting spaces and outdoor events. A few reasons you might love this job:
Public Service Impact:
You play a pivotal role in enhancing vital information technology systems and services that directly benefit the community. Collaborative Environment:
You will work with a supportive team that values knowledge-sharing. Skill Growth:
You will have opportunities for continuous learning and professional development. Critical System Enhancement:
You will play a pivotal role in elevating essential IT infrastructure, supporting public services. Diverse Tech Landscape:
You will confront versatile projects, ensuring an engaging, ever-evolving role. A few challenges you might face in this job:
Multi-Site Coordination:
You will be responsible for overseeing IT systems across multiple locations, ensuring uniformity and efficiency. Tech Advancement:
You will need to navigate rapid technology changes to maintain up-to-date systems. User Diversity:
You will need to cater to users with varying tech skills and needs, providing effective support. Security-Accessibility Balance:
You will be responsible for safeguarding public-facing systems while ensuring user-friendly access. Emergent Threats:
You will be responsible for staying vigilant against evolving cybersecurity threats and adapting defenses accordingly. Competencies Required:
Critical Thinking:
Analytically and logically evaluating information, propositions, and claims Fact Finding:
Obtaining facts and data pertaining to an issue or question Innovative Problem Solving:
Identifying and analyzing problems in order to propose new ways to do business Professional & Technical Expertise:
Applying technical subject matter to the job Action & Results Focused (Taking Initiative):
Initiating tasks and focusing on accomplishment Adaptability:
Responding positively to change and modifying behavior as the situation requires Attention to Detail:
Focusing on the details of work content, work steps, and final work products Learning Agility:
Seeking learning opportunities and applying the lessons to one's work Oral Communication:
Engaging effectively in dialogue Writing:
Communicating effectively in writing Customer Focus:
Attending to the needs and expectations of customers Teamwork:
Collaborating with others to achieve shared goals
To read the complete job description, please visit the website,
The eligible list established from this recruitment may remain in effect for six (6) months and may also be used for countywide openings. Minimum Qualifications
License Requirement:
Candidates must possess and maintain throughout the duration of employment a valid California motor vehicle operator's license. Out of state valid motor vehicle operator's license will be accepted during the application process.
Any combination of education, experience, and certifications that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Education:
Possession of an Associate's of Arts degree from an accredited college or university with a major in computer science or information processing
OR completion of 24 semester units or 36 quarter units in computer science or information systems
Experience:
One (1) year of full-time experience performing computer and network systems equipment installation duties.
Certifications:
Professional certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco Certified Network Associate (CCNA), AZ-900: Microsoft Azure Fundamentals, Cisco Certified Support Technician (CCST) or other similar credentials.
Desirable Qualifications:
Certifications:
CompTIA A+, Network+, Security+, or related certifications. Cloud Expertise:
Proficiency in AWS, Azure, or other cloud technologies Programming Skills:
Knowledge of Python, PowerShell, or similar languages. Security Frameworks:
Knowledge of security frameworks such as NIST, ISO 27001, or CIS to ensure comprehensive security measures. Vendor Certifications:
Microsoft Certified: Azure Administrator, Tanium Certified Operator, vendor-specific certifications, Tesira Certifications, Crestron Certifications, Dante Digital Audio Certification Levels 1 - 3. Audio Visual Expertise:
Deep experience in designing, supporting, and innovating audio-visual equipment or spaces. Including both indoor meeting spaces and outdoor events.
Selection Process
Application Filing and Evaluation:
Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Training and Experience Questionnaire:
Candidates will be required to complete a training and experience questionnaire at the time of filing. The responses to the training and experience questions on the supplemental questionnaire will be used to evaluate candidates' relevant education, training and/or experience as it relates to the Network Technician I Classification.
(Weighted 100%) Final Selection Interviews:
Will be scheduled by the department once the eligible list is established. If you apply for another recruitment that uses this exam and the test is scheduled within 6 months of the date you took the test this time, you will not have the option to re-take the exam. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment specific questions, please contact Austin Wagers At austin.wagers@hrd.cccounty.us. For any technical issues, please contact the Government Jobs' applicant support team for assistance at +1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to 01
The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for this position and to assist the HR staff in assessing each applicant's qualifications. Your responses to the questionnaire will be used to better understand your relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process. Do not answer any of the questions by indicating "see attached application or see resume."
I understand
02
Have you completed at least 24 semester units or 36 quarter units in computer science or information systems?
Yes No
03
Do you have at least one (1) year of full-time experience performing computer and network systems equipment installation duties?
Yes No
04
Have you obtained any of the following professional certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco Certified Network Associate (CCNA), AZ-900: Microsoft Azure Fundamentals, Cisco Certified Support Technician (CCST) or other similar credentials?
Yes No
05
How many years of experience do you have working in an enterprise IT team, collaborating with other IT staff (e.g., desktop, server, network, or cloud teams)?
Less than one (1) year of full-time experience One (1) year but less than two (2) years of full-time experience Two (2) years but less than three (3) years of full-time experience Three (3) years but less than four (4) years of full-time experience Four (4) years or more of full-time experience
06
How many years of experience do you have supporting and administering Apple ecosystem devices (macOS, iOS, iPadOS)?
Less than one (1) year of full-time experience One (1) year but less than two (2) years of full-time experience Two (2) years but less than three (3) years of full-time experience Three (3) years but less than four (4) years of full-time experience Four (4) years or more of full-time experience
07
How many years of experience do you have in Windows desktop support and administration?
Less than one (1) year of full-time experience One (1) year but less than two (2) years of full-time experience Two (2) years but less than three (3) years of full-time experience Three (3) years but less than four (4) years of full-time experience Four (4) years or more of full-time experience
08
How many years of experience do you have using enterprise tools to troubleshoot and support Windows and Apple endpoints?
Less than one (1) year of full-time experience One (1) year but less than two (2) years of full-time experience Two (2) years but less than three (3) years of full-time experience Three (3) years but less than four (4) years of full-time experience Four (4) years or more of full-time experience
09
How many years of experience do you have providing technical assistance and troubleshooting to end users?
Less than one (1) year of full-time experience One (1) year but less than two (2) years of full-time experience Two (2) years but less than three (3) years of full-time experience Three (3) years but less than four (4) years of full-time experience Four (4) years or more of full-time experience
10
If placed on the eligible list, which departments do you wish to be referred to? (not checking a box means you
will not
be referred to that department) Check all that apply. This recruitment is being conducted for the Department of Technology. To be considered, please select the corresponding box below, or choose the option for all departments.
All Departments County Administrator's Office Department of Information Technology Probation
11
I understand that I may be required to provide the hiring department with a copy of my transcripts or certificate.
I understand
12
By checking this box, I am confirming that all statements made in this supplemental questionnaire and on the application are accurate and true; and I understand that misstatements or omissions of material facts will result in being rejected from this recruitment process or released from future employment with Contra Costa County.
I understand
Required Question