XpressBet
Ready to take a different path? Passionate about Technology? Love horse racing? Eager to work in a rapidly growing industry? Fascinated by the world of gambling and casinos? If you answered YES to any of these questions, the 1/ST TECHNOLOGY Group could be the right fit for you!
1/ST TECHNOLOGY is a global group of Technology, service, and wagering companies that provides B2B and B2C wagering and betting infrastructure for the horse racing and casino industries. Our companies and products include AmTote, Xpressbet, 1/ST BET, and PariMAX, and we are always eager to add enthusiastic and knowledgeable members to our growing team. Whether you're a railbird, gamer, or you're just passionate about Technology, and we'd love to find out if there's a spot where you can thrive in the 1/ST TECHNOLOGY Group.
At 1/ST Technology, innovation drives us to create dynamic digital experiences in the horse racing and gaming industry.
SUMMARY
We are seeking several
Operator I(s)
to perform real-time transaction processing duties in a DOS environment while continuously monitoring communication and application networks. This role identifies and addresses data issues requiring additional attention and serves as the OSC's first point of contact to support Parimutuel Fixed Odds and Historical Horse Racing customers.
BASE WORK LOCATION -
Position is based at the Hunt Valley, MD office location.
Position classification is "Remote".
WORK SCHEDULE
Typical schedule is 10 pm - 6 am or 8:30 am EST
Tuesday - Saturday night
PAY RATE -
This role is non-exempt/hourly and the pay rate is $20.20 per hour ($42,000 annually)
RESPONSIBILITIES/DUTIES
Supports Parimutuel Fixed Odds and Historical Horse Racing customers Assists field employees, including RDC (Race Day Control) team members, Terminal Technicians and Customer Representatives Monitors the propriety bet processing application and necessary peripheral applications Utilizes visual cues for basic troubleshooting, monitors communication networks and reports issues per guidelines Verifies program/bet pool information for all customer communities including commission rates, proper rounding, minimum payouts, minimum bet values and entries etc. Monitors ITW traffic (inbound and outbound) and ensures ITW connections are established at the appropriate times. Uses menus for basic troubleshooting Monitors error logs and system alerts and reports errors per guidelines Supports RDC operations by aiding with RDC functionality (e.g., RDC Technicians, Mutuel departments) Generates ad-hoc reports and verifies accuracy of offline reporting Supports Historical Horse Racing and slot machine-style historical horse racing machines Performs other duties as assigned. IMPORTANT INFORMATION
Travel:
Travel on day-to-day basis is minimal to none. Travel may be required for installation and operations support at the customer location, company office location or data center forkey projects and installations. Work Schedule:
Required to work nights, weekends and holiday shifts. Background Check:
Must be able to pass pre-employment background check. Licensing:
Required to obtain applicable industry licenses for multiple jurisdictions; Company will facilitate application and payment processes during first week of employment EDUCATION/EXPERIENCE
Secondary education degree or Technical Certificate in Computer Science or related field, or equivalent experience One (1) year of experience with on-the-job training provided Effective and consistent communication skills (verbal and written) with strong attention to detail Demonstrates strong Math skills Ability to be self-motivated, hardworking, flexible and reliable Demonstrates excellent troubleshooting skills Ability and willingness to provide 24x7 support including nights, weekends and Holidays. Demonstrates excellent customer service skills Demonstrates 'quick learner' skills Demonstrates the ability to work and communicate effectively with team members Demonstrates previous exposure to computer operations, network monitoring, customer service and troubleshooting Ability to thrive in a dynamic environment and quickly adjust to changes including embracing new challenges with a flexible mindset. Exhibits advanced applied technology skills, particularly in DOS-based systems and real-time transaction processing Understands the intricacies of the industry, particularly in Parimutuel Racing and Totalizator Systems, to make informed decisions that drive operational success Communicates clearly and effectively across all levels and ensures information is conveyed in a concise, accurate and professional manner Demonstrates strong emotional intelligence, fosters positive relationships, manages team dynamics and resolves conflicts with empathy and tact Maintains impeccable organization in manages tasks, priorities and documentation to ensure efficient and effective operations Exhibits reliability, professionalism and ethical behavior and earns trust and respect from colleagues and stakeholders Applies keen analytical skills to identify, assesses and resolves issues properly and effectively and ensures minimal disruption to operations Demonstrates driven by results and consistently delivers high-quality outcomes and strives for continuous improvement and operational excellence Fosters a collaborative team environment which provides guidance, mentorship and development opportunities with team members to enhance performance and growth Efficiently manages time and resources in balancing multiple tasks and priorities to meet deadlines and organizational goals. Preferred Experience and/or Education:
Bi-lingual (Spanish); Wagering/gaming industry experience; Knowledgeable in horse racing, pari-mutuel wagering, gaming, sports wagering and/or social marketplace industries. OTHER INFORMATION:
Compensation is commensurate with experience and includes a competitive base compensation and bonus opportunity. This position does not have supervisory/management responsibilities. This position is empowered to take initiative with applicable duties/projects.
We are 1/ST Technology
- A fully integrated racing and gaming technology company providing solutions that drive pari-mutuel and fixed-odds wagering world-wide. A leading technology and services provider to the North American pari-mutuel wagering market, with services that include the horse racing industry's most comprehensive and user-friendly wagering website/platform allowing customers to wager from a computer, phone, or mobile device. Ongoing commitment to the growth and success of the global racing industry through B2C and B2B product innovation, extensive professional services offerings, the broadest integration of hosts for commingled pari-mutuel, and fixed odds and the continued evolution of the preeminent totalizator systems in the world.
1/ST Technology
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
1/ST TECHNOLOGY is a global group of Technology, service, and wagering companies that provides B2B and B2C wagering and betting infrastructure for the horse racing and casino industries. Our companies and products include AmTote, Xpressbet, 1/ST BET, and PariMAX, and we are always eager to add enthusiastic and knowledgeable members to our growing team. Whether you're a railbird, gamer, or you're just passionate about Technology, and we'd love to find out if there's a spot where you can thrive in the 1/ST TECHNOLOGY Group.
At 1/ST Technology, innovation drives us to create dynamic digital experiences in the horse racing and gaming industry.
SUMMARY
We are seeking several
Operator I(s)
to perform real-time transaction processing duties in a DOS environment while continuously monitoring communication and application networks. This role identifies and addresses data issues requiring additional attention and serves as the OSC's first point of contact to support Parimutuel Fixed Odds and Historical Horse Racing customers.
BASE WORK LOCATION -
Position is based at the Hunt Valley, MD office location.
Position classification is "Remote".
WORK SCHEDULE
Typical schedule is 10 pm - 6 am or 8:30 am EST
Tuesday - Saturday night
PAY RATE -
This role is non-exempt/hourly and the pay rate is $20.20 per hour ($42,000 annually)
RESPONSIBILITIES/DUTIES
Supports Parimutuel Fixed Odds and Historical Horse Racing customers Assists field employees, including RDC (Race Day Control) team members, Terminal Technicians and Customer Representatives Monitors the propriety bet processing application and necessary peripheral applications Utilizes visual cues for basic troubleshooting, monitors communication networks and reports issues per guidelines Verifies program/bet pool information for all customer communities including commission rates, proper rounding, minimum payouts, minimum bet values and entries etc. Monitors ITW traffic (inbound and outbound) and ensures ITW connections are established at the appropriate times. Uses menus for basic troubleshooting Monitors error logs and system alerts and reports errors per guidelines Supports RDC operations by aiding with RDC functionality (e.g., RDC Technicians, Mutuel departments) Generates ad-hoc reports and verifies accuracy of offline reporting Supports Historical Horse Racing and slot machine-style historical horse racing machines Performs other duties as assigned. IMPORTANT INFORMATION
Travel:
Travel on day-to-day basis is minimal to none. Travel may be required for installation and operations support at the customer location, company office location or data center forkey projects and installations. Work Schedule:
Required to work nights, weekends and holiday shifts. Background Check:
Must be able to pass pre-employment background check. Licensing:
Required to obtain applicable industry licenses for multiple jurisdictions; Company will facilitate application and payment processes during first week of employment EDUCATION/EXPERIENCE
Secondary education degree or Technical Certificate in Computer Science or related field, or equivalent experience One (1) year of experience with on-the-job training provided Effective and consistent communication skills (verbal and written) with strong attention to detail Demonstrates strong Math skills Ability to be self-motivated, hardworking, flexible and reliable Demonstrates excellent troubleshooting skills Ability and willingness to provide 24x7 support including nights, weekends and Holidays. Demonstrates excellent customer service skills Demonstrates 'quick learner' skills Demonstrates the ability to work and communicate effectively with team members Demonstrates previous exposure to computer operations, network monitoring, customer service and troubleshooting Ability to thrive in a dynamic environment and quickly adjust to changes including embracing new challenges with a flexible mindset. Exhibits advanced applied technology skills, particularly in DOS-based systems and real-time transaction processing Understands the intricacies of the industry, particularly in Parimutuel Racing and Totalizator Systems, to make informed decisions that drive operational success Communicates clearly and effectively across all levels and ensures information is conveyed in a concise, accurate and professional manner Demonstrates strong emotional intelligence, fosters positive relationships, manages team dynamics and resolves conflicts with empathy and tact Maintains impeccable organization in manages tasks, priorities and documentation to ensure efficient and effective operations Exhibits reliability, professionalism and ethical behavior and earns trust and respect from colleagues and stakeholders Applies keen analytical skills to identify, assesses and resolves issues properly and effectively and ensures minimal disruption to operations Demonstrates driven by results and consistently delivers high-quality outcomes and strives for continuous improvement and operational excellence Fosters a collaborative team environment which provides guidance, mentorship and development opportunities with team members to enhance performance and growth Efficiently manages time and resources in balancing multiple tasks and priorities to meet deadlines and organizational goals. Preferred Experience and/or Education:
Bi-lingual (Spanish); Wagering/gaming industry experience; Knowledgeable in horse racing, pari-mutuel wagering, gaming, sports wagering and/or social marketplace industries. OTHER INFORMATION:
Compensation is commensurate with experience and includes a competitive base compensation and bonus opportunity. This position does not have supervisory/management responsibilities. This position is empowered to take initiative with applicable duties/projects.
We are 1/ST Technology
- A fully integrated racing and gaming technology company providing solutions that drive pari-mutuel and fixed-odds wagering world-wide. A leading technology and services provider to the North American pari-mutuel wagering market, with services that include the horse racing industry's most comprehensive and user-friendly wagering website/platform allowing customers to wager from a computer, phone, or mobile device. Ongoing commitment to the growth and success of the global racing industry through B2C and B2B product innovation, extensive professional services offerings, the broadest integration of hosts for commingled pari-mutuel, and fixed odds and the continued evolution of the preeminent totalizator systems in the world.
1/ST Technology
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.