IT Applications Support Specialist Job at San Ysidro Health in San Diego

Job Description Posted Friday, June 20, 2025 at 10:00 AM Position Summary: The IT Applications Support Coordinator is responsible for ensuring high quality, consistent technical customer support, and ensuring support service levels are met or exceeded. Tasks include support of business applications like SharePoint and Epic systems support, project coordination, ticket resolution, and team administrative tasks. The ideal candidate is detail-oriented, collaborative, and comfortable working across IT platforms and healthcare systems. Essential Functions of the Job : SharePoint Administration: Serve as the primary administrator for SharePoint team sites and document libraries Design, develop, and maintain SharePoint pages, lists, workflows and permissions Troubleshoot SharePoint issues and coordinate with IT support as needed Ensure secure access and compliance with internal standards Provide ongoing department site support and customization as needed Ticketing & IT Support: Manage and close support tickets in ManageEngine Troubleshoot and escalate IT issues as appropriate Provide timely resolution and clear documentation for end-user support Epic New Hire Coordination: Serve as one of the onsite Epic proctors for new hire training sessions Assign job categories and training tracks to new users Generate and manage Epic training compliance reports New Hire Epic setup: Running SSRS Report Sending imports to Epic Creating Epic U Profile Assigning training tracks Scheduling new hire classes in Epic U& Outlook Communication with managers/sending out outlook invites for training New hire ManageEngine tickets Maintain communication with HR on any changes Epic ATAT (Access and Training Assignment Tool) Maintenance Follow-up with managers/supervisor for correct Epic courses for new onboarding users Update Role Mapping Project Coordination: Assist in coordinating healthcare IT and cross-functional projects Maintain and update Microsoft Teams and Outlook calendars Schedule meetings, take minutes, book conference rooms, and track action items Support project documentation, meeting coordination, and reporting Coordinate logistics for team events, workshops and meetings Metrics & Reporting: Track and report on monthly Manage Engine metrics for the Epic team Provide data insights to help improve team performance and engagement Prepare summary reports and visuals for leadership review Additional Duties and Responsibilities: Performs other related duties as assigned Job Requirements Education Required: High School Diploma or GED Equivalent Experience Required: 1 year experience supporting Electronic Health Record in any capacity 1 year experience working in a Healthcare IT environment supporting various teams working in a support role, administrative or project management 1 year experience working with SharePoint in an administrator role Verbal and Written Skills Required to Perform the Job: Excellent oral and written communication skills, with focus in technical or instruction-oriented writing and in clearly communicating technical concepts over the phone, in person and in writing Communicate with others effectively both orally and in writing in working out solutions to problems or questions relating to the work Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with colleagues and staff members Ability to capture and communicate the context of a situation Technical Knowledge and Skills Required to Perform the Job: SharePoint Microsoft products: Windows 10, Office O365 ITIL Ticketing System Automation tools Service Catalog tools Creative thinking and problem solving Ability to work both independently and as a team member Ability to dig into and achieve understanding of a problem or request to offer the most appropriate possible solution Ability to work on multiple assignments with minimal supervision Accomplish the quality and quantity of work expected within set limits of cost and time Plan own work; carry out assignments and capacity to "see the job through." Exemplifies and promotes the department’s four key success factors: Positivity, Ownership, Efficiency and Transparency, when working with both internal and external customers Equipment Used: Personal insured vehicle Personal Computer Telephone Other technology related tools and equipment Working Conditions and Physical Requirements: Sitting in an ergonomically able position for periods of time Significant lifting or adjusting of computer equipment in an average of 50 lbs. Travel required, mainly within San Diego County, minimal exceptions Universal Requirements Pre employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment. About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. #J-18808-Ljbffr