Halcyon Financial Technology, L.P. is hiring: Senior IT Support Engineer in Palo

Overview Senior IT Support Engineer role at Halcyon Financial Technology, L.P. (HalcyonFT). This full-time position is based in the San Francisco Bay Area with an emphasis on the Peninsula and a hybrid work arrangement. You will handle a range of problems with expertise and sound judgment while supporting end users at the highest level within client organizations. Responsibilities Provide advanced technical support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication Deploy and manage endpoint configurations and security baselines using Intune and Autopilot Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance Apply advanced AI-driven tools such as Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency Customize Microsoft 365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms Qualifications 6+ years of recent end-user technical support experience, including providing support to executive-level users Strong problem-solving skills and attention to detail Excellent written and verbal communication Strong time management and ability to prioritize Ability to thrive in a fast-paced environment and work effectively under pressure Ability to be on-site daily (Monday-Friday) Available to be on call once per quarter for one week Benefits $80,000 - $120,000 + Generous Quarterly Bonus Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA Travel/commuter reimbursement 4 weeks PTO and 10 paid holidays 401k employer contribution starting at 6 months of employment Opportunities to earn technical certifications 1% of profits contributed to non-profits every quarter Great Place to Work Certified Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr