IT Application Support Analyst Job at The Chickasaw Nation in Ada

We are currently looking for a Full Time IT Application Support Analyst to join our IT Health Operations team located at the Chickasaw Nation Medical Center.

Summary:
provides software support for both custom-developed and enterprise third-party applications used by the Chickasaw Nation.

Responsibilities:
* Maintains files, logs, and records
* Answers the phone, transfers call, takes messages and screens calls per guidelines for areas served
* Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
* Responds to telephone calls, email, and chat requests for support
- Communicates with customers to identify and diagnose issue(s)
- Troubleshoots problems using scripts and checklists as guides
- Provides effective solutions to technical issues
- Creates work orders as needed
- Escalates situations as appropriate
- Utilizes standard templates and manufactured articles to document services and processes
- Takes ownership of customer issues to resolve in a timely manner
* Defines system requirements and specifications
* Plans, designs, develops, tests, implements and maintains desktop applications and/or multi-user databases that facilitate the timely, efficient and accurate collection, analysis and management of key clinical data in support of process improvement activities, internal/external reporting requirements and emerging healthcare-related initiatives
* Develops efficient data management and reporting systems; executes effective methodologies to move current reports to new platforms for improved performance; notes and resolves issues around data collection and accuracy in reporting
* Collects requirements regarding potential system enhancements or new system implementation and prepares details of specifications needed; prioritizes and implements requested changes to the system
* Collaborates with technical teams to ensure proactive support
* Maintains and tests processes related to business continuity
* Identifies, researches, and resolves application-related issues by responding to tickets created in the Incident Management System in a timely manner
* Assists in the configuration and troubleshooting of integrated third-party software and peripherals
* Assesses the customer's business need or problem using online tools and analytical thinking to diagnose and resolve the issue or business need
* Develops, implements and schedules preventative maintenance activities for all necessary facility components
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Performs all other duties as assigned

Competencies:
Essential:
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Maintaining a high level of confidentiality and using discretion and discernment
* Extreme customer-focused behavior
* Must be able to work quickly, efficiently and accurately
* Must be detail-oriented
* Must be self-motivated
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Must possess strong knowledge of technology platforms and adaptation to all
* Learn and demonstrate competencies to any new technology in a timely manner
* Experience using a common IT Framework
* Ability to multitask
* Organizes work and assigned area logically and orderly
* Define problems, collect data and establish facts
* Identify, analyze and repair routine problems
* Establishes professional working relationships as appropriate
* Works well within a team
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills:
Essential:
* Basic Computer skills

Experience:
Essential:
* 3 years directly related experience

Education:
Essential:
* Bachelors Other

Credentials:
Essential:
* Pass gaming background check
* Pass general background check
* Standard Driver's License
* Gaming license or permit as required by assigned position

Working Conditions:
Essential:
* May work where cigarette smoking occurs
* Mix of office/non-office settings
* Pass pre-employment drug test
* Hand-eye coordination, reach and grasp
* Sometimes lift and or carry up to 25 lbs
* Sitting up to 50% of shift
* Standing up to 50% of shift
* Visual acuity for detail, distance, color, depth perception
* Walking up to 50% of shift
* Subject to traveling and working at other locations or in other environments