Sci.bio Recruiting is hiring: Sr. IT Specialist/Engineer in San Diego

Join to apply for the Sr. IT Specialist/Engineer role at Sci.bio Recruiting Join to apply for the Sr. IT Specialist/Engineer role at Sci.bio Recruiting Prioritize and respond to end user service requests tracking work activities in the IT ticketing system, engaging other support resources when needed, and communicating status to the requestor Follow standard operating procedures including those for account management, workstation configuration, change control, application configuration, issues escalation, and incident handling Maintain accurate records of technical assets identifying needs to procure additional supplies and replace systems Create and maintain standard OS images Provide AV support including conference room setup, online meeting (Teams or Zoom) configuration, and recording Support network and desktop printing and coordinate printer maintenance with the service vendor when needed Create and administer user accounts for Active Directory, Office365, VPN, specialized scientific applications, and other corporate systems Provide end user training in the use of Office 365 applications (i.e. Teams, OneDrive, SharePoint, etc.), conferencing, security, and computing best practices Collaborate with other IT personnel and contractors to resolve complex issues and system outages Troubleshoot issues with network connectivity for end user devices in the office and at offsite locations Responsible for workstation hardware troubleshooting and repair Responsible for the electronic archiving of analytical data and scanned paper-based raw data for each project as appropriate Maintain confidentiality of client and company information At all times, protect the security and integrity of company systems Responsibilities Responsibilities Prioritize and respond to end user service requests tracking work activities in the IT ticketing system, engaging other support resources when needed, and communicating status to the requestor Follow standard operating procedures including those for account management, workstation configuration, change control, application configuration, issues escalation, and incident handling Maintain accurate records of technical assets identifying needs to procure additional supplies and replace systems Create and maintain standard OS images Provide AV support including conference room setup, online meeting (Teams or Zoom) configuration, and recording Support network and desktop printing and coordinate printer maintenance with the service vendor when needed Create and administer user accounts for Active Directory, Office365, VPN, specialized scientific applications, and other corporate systems Provide end user training in the use of Office 365 applications (i.e. Teams, OneDrive, SharePoint, etc.), conferencing, security, and computing best practices Collaborate with other IT personnel and contractors to resolve complex issues and system outages Troubleshoot issues with network connectivity for end user devices in the office and at offsite locations Responsible for workstation hardware troubleshooting and repair Responsible for the electronic archiving of analytical data and scanned paper-based raw data for each project as appropriate Maintain confidentiality of client and company information At all times, protect the security and integrity of company systems Required Skills Bachelor's degree in an IT-related field or equivalent work experience 2-5 years experience in an end-user-facing computer support role, preferably in a regulated industry or biotech company, with knowledge of computing hardware, software, voice/data cabling, networking protocols, printer management, and desktop implementation/support Advanced knowledge of the Windows desktop operating system environment as well as PC applications (such as Word, Excel, and Outlook) is required Skills Demonstrated ability to provide exceptional customer service and take ownership of problems Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing Ability to plan and prioritize work without supervision Ability to work in a fast-paced environment where multiple projects are in process and must be completed in a timely manner Strong troubleshooting skills Versatility, flexibility, and willingness to work within constantly changing priorities Acute attention to details Commitment to documenting work, contributing to the IT knowledge base, and maintain accurate records Excellent oral and written communication skills Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Biotechnology Referrals increase your chances of interviewing at Sci.bio Recruiting by 2x Get notified about new Senior Information Technology Engineer jobs in San Diego, CA . 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