The Chickasaw Nation
We are currently looking for a Full Time Surveillance Officer to join our team located at the Lakecrest Hotel and Casino.
Summary:
Every employee is responsible to create a winning experience for our guests."What is a "winning experience"? It encompasses exemplary guest services, salesmanship of our players' cards and all properties, and a true passion to serve our guests. Operate a closed-circuit television system to monitor gaming and money-handling activity to ensure proper procedures are followed Document and record any suspicious gaming activities to pass to supervisors for further investigation Maintain a proficient knowledge of all surveillance policies and procedures and a general knowledge of MICS/TICS and CNDC's overall policies and procedures. Update and review current list of barred and banned individuals ensuring strict compliance Prepare daily activity and incidents reports to establishing video evidence and perform frequent audits to protect the Chickasaw Nation's employees and assets. Perform other duties as assigned.
Responsibilities: * Provides first class customer service - courteous and helpful to all internal and external customer types - Answers questions in a courteous and professional manner - Greets and engages with a smile - Determines needs, seeks positive experience and outcomes * Completes all training and development requirements and participates in continuing education opportunities * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Maintains general upkeep of work area and maintains a safe environment - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - Adheres to Chickasaw Nation dress code standards * Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc. * Prepares incident reports to establish video evidence and perform frequent audits to protect the Chickasaw Nation's employees and assets * Updates and reviews current list of barred and banned individuals ensuring strict compliance * Operates a closed-circuit television system to monitor gaming and money-handling activity to ensure proper procedures are followed * Performs all other duties as assigned
Competencies: Essential: * Able to follow instructions, both written and oral * Able to adhere to all scheduling and attendance requirements * Focus on a single task for pro-longed periods of time * Honesty, truthfulness, reliability, accountability * Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines * Define problems, collect data and establish facts * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management * Prepares role specific reports
Skills: Essential: * Must be familiar with the Microsoft Office Suite of products * Accurately type 25 words per minute
Experience: Essential: * No prior experience required
Education: Essential: * High School, GED or Equivalent
Credentials: Essential: * Pass gaming background check * Pass Blackjack Test with 70 or higher * Gaming license or permit as required by assigned position
Working Conditions: Essential: * May work where cigarette smoking occurs * Bright and Flashing lights * Potential exposure to blue and or white light * Communications phone, computer * Communications written, verbal * Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations * Pass pre-employment drug test * Use computer up to 100% of shift * Manual dexterity * Operate normal office equipment * Sitting up to 100% of shift * Constantly work in small or cramped areas * Visual acuity for detail, distance, color, depth perception * May work day shift * May work evening shift * May work holidays * May work night shift * May be on-call * May work rotating shifts * May work weekend shift
Summary:
Every employee is responsible to create a winning experience for our guests."What is a "winning experience"? It encompasses exemplary guest services, salesmanship of our players' cards and all properties, and a true passion to serve our guests. Operate a closed-circuit television system to monitor gaming and money-handling activity to ensure proper procedures are followed Document and record any suspicious gaming activities to pass to supervisors for further investigation Maintain a proficient knowledge of all surveillance policies and procedures and a general knowledge of MICS/TICS and CNDC's overall policies and procedures. Update and review current list of barred and banned individuals ensuring strict compliance Prepare daily activity and incidents reports to establishing video evidence and perform frequent audits to protect the Chickasaw Nation's employees and assets. Perform other duties as assigned.
Responsibilities: * Provides first class customer service - courteous and helpful to all internal and external customer types - Answers questions in a courteous and professional manner - Greets and engages with a smile - Determines needs, seeks positive experience and outcomes * Completes all training and development requirements and participates in continuing education opportunities * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Maintains general upkeep of work area and maintains a safe environment - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - Adheres to Chickasaw Nation dress code standards * Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc. * Prepares incident reports to establish video evidence and perform frequent audits to protect the Chickasaw Nation's employees and assets * Updates and reviews current list of barred and banned individuals ensuring strict compliance * Operates a closed-circuit television system to monitor gaming and money-handling activity to ensure proper procedures are followed * Performs all other duties as assigned
Competencies: Essential: * Able to follow instructions, both written and oral * Able to adhere to all scheduling and attendance requirements * Focus on a single task for pro-longed periods of time * Honesty, truthfulness, reliability, accountability * Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines * Define problems, collect data and establish facts * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management * Prepares role specific reports
Skills: Essential: * Must be familiar with the Microsoft Office Suite of products * Accurately type 25 words per minute
Experience: Essential: * No prior experience required
Education: Essential: * High School, GED or Equivalent
Credentials: Essential: * Pass gaming background check * Pass Blackjack Test with 70 or higher * Gaming license or permit as required by assigned position
Working Conditions: Essential: * May work where cigarette smoking occurs * Bright and Flashing lights * Potential exposure to blue and or white light * Communications phone, computer * Communications written, verbal * Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations * Pass pre-employment drug test * Use computer up to 100% of shift * Manual dexterity * Operate normal office equipment * Sitting up to 100% of shift * Constantly work in small or cramped areas * Visual acuity for detail, distance, color, depth perception * May work day shift * May work evening shift * May work holidays * May work night shift * May be on-call * May work rotating shifts * May work weekend shift