Custom Computer Specialists
Director of Revenue Operations
Custom Computer Specialists, Hauppauge, New York, United States, 11788
Director of Revenue Operations
Location Hauppauge, NY
Company Order Number 2911
of openings 1 Apply Now (https://phh.tbe.taleo.net/phh01/ats/careers/v2/applyRequisition?org=CUSTOMONLINE&cws=37&rid=2911)
CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. We continue to successfully deliver network integration, support services, product solutions, and application services to our valued clients. Our focus is simple: make technology easy and help our clients use it as effectively as possible.
Position Summary
The Director of Revenue Operations will architect and lead the go-to-market (GTM) operational strategy for our Managed Services Provider (MSP) business. This role unifies sales, marketing, and customer success operations to drive predictable, scalable revenue growth. By aligning people, processes, data, and technology across the full customer lifecycle—from demand generation through renewal and expansion—the Director ensures our teams deliver a seamless client experience and sustainable recurring revenue.
Key Responsibilities
Revenue Strategy & Planning
Develop and execute a unified revenue operations strategy aligned to company growth objectives.
Partner with GTM leaders (sales, marketing, customer success) to define coverage models, quotas, compensation structures, and performance metrics.
Forecast bookings, recurring revenue, churn, pipeline velocity, and net revenue retention (NRR).
Process & Workflow Optimization
Map and standardize end-to-end revenue workflows: lead generation, lead scoring, sales handoff, onboarding, renewals, and expansions.
Bridge silos between marketing, sales, and service delivery to improve acquisition, retention, and upsell/cross-sell efficiency.
Drive pricing model optimization and contract lifecycle management in collaboration with finance and legal.
Technology & Systems
Own the GTM tech stack: CRM (HubSpot), PSA/RMM tools (ConnectWise, Autotask), marketing automation platforms and BI/reporting systems.
Ensure integrations across systems support a “single source of truth” for revenue data.
Champion adoption of tools and maintain high data integrity across all functions.
Analytics & Reporting
Build dashboards and reports covering the full revenue funnel
Provide actionable insights on marketing attribution, sales cycle efficiency, customer health, and churn drivers.
Deliver recurring revenue health reports (monthly/quarterly/annual) to executive leadership.
Enablement & Team Development
Partner with marketing to support demand gen, account-based marketing, and content alignment.
Collaborate with sales leadership to train teams on process, tools, and data-driven accountability.
Support customer success leaders in embedding analytics and process discipline into retention/expansion efforts.
Lead and grow a team of operations analysts spanning sales, marketing, and CS ops.
Leadership & Collaboration
Act as the connective tissue across GTM functions, ensuring alignment on strategy, execution, and customer outcomes.
Collaborate closely with product, finance, and service delivery to align pricing, SLAs, and customer experience.
Support M&A due diligence and post-integration for GTM operations and systems.
Qualifications
Required:
Bachelor’s degree in Business, Operations, or related field.
7+ years in revenue operations, sales operations, or GTM strategy; 3+ years in a leadership role.
Proven experience in MSP, IT services, or SaaS industries with recurring revenue models.
Strong expertise in CRM and analytics platforms; familiarity with PSA/RMM tools.
Demonstrated success aligning sales, marketing, and CS operations.
Strong analytical, leadership, and cross-functional influence skills.
Preferred:
Experience with marketing automation and customer success platforms.
Familiarity with cybersecurity, cloud services, and ITIL/helpdesk operations.
MBA or advanced degree.
Key Competencies
Strategic mindset with operational rigor
End-to-end revenue funnel orientation
Systems and process optimization
Data-driven decision-making
Change leadership and cross-functional influence
Strong interpersonal and communication skills
CCS Offers:
Competitive salaries
Comprehensive benefits including:
Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program
Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!
EEO Statement:
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.
Back (https://phh.tbe.taleo.net/phh01/ats/careers/v2/searchResults?org=CUSTOMONLINE&cws=37) Share
Location Hauppauge, NY
Company Order Number 2911
of openings 1 Apply Now (https://phh.tbe.taleo.net/phh01/ats/careers/v2/applyRequisition?org=CUSTOMONLINE&cws=37&rid=2911)
CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. We continue to successfully deliver network integration, support services, product solutions, and application services to our valued clients. Our focus is simple: make technology easy and help our clients use it as effectively as possible.
Position Summary
The Director of Revenue Operations will architect and lead the go-to-market (GTM) operational strategy for our Managed Services Provider (MSP) business. This role unifies sales, marketing, and customer success operations to drive predictable, scalable revenue growth. By aligning people, processes, data, and technology across the full customer lifecycle—from demand generation through renewal and expansion—the Director ensures our teams deliver a seamless client experience and sustainable recurring revenue.
Key Responsibilities
Revenue Strategy & Planning
Develop and execute a unified revenue operations strategy aligned to company growth objectives.
Partner with GTM leaders (sales, marketing, customer success) to define coverage models, quotas, compensation structures, and performance metrics.
Forecast bookings, recurring revenue, churn, pipeline velocity, and net revenue retention (NRR).
Process & Workflow Optimization
Map and standardize end-to-end revenue workflows: lead generation, lead scoring, sales handoff, onboarding, renewals, and expansions.
Bridge silos between marketing, sales, and service delivery to improve acquisition, retention, and upsell/cross-sell efficiency.
Drive pricing model optimization and contract lifecycle management in collaboration with finance and legal.
Technology & Systems
Own the GTM tech stack: CRM (HubSpot), PSA/RMM tools (ConnectWise, Autotask), marketing automation platforms and BI/reporting systems.
Ensure integrations across systems support a “single source of truth” for revenue data.
Champion adoption of tools and maintain high data integrity across all functions.
Analytics & Reporting
Build dashboards and reports covering the full revenue funnel
Provide actionable insights on marketing attribution, sales cycle efficiency, customer health, and churn drivers.
Deliver recurring revenue health reports (monthly/quarterly/annual) to executive leadership.
Enablement & Team Development
Partner with marketing to support demand gen, account-based marketing, and content alignment.
Collaborate with sales leadership to train teams on process, tools, and data-driven accountability.
Support customer success leaders in embedding analytics and process discipline into retention/expansion efforts.
Lead and grow a team of operations analysts spanning sales, marketing, and CS ops.
Leadership & Collaboration
Act as the connective tissue across GTM functions, ensuring alignment on strategy, execution, and customer outcomes.
Collaborate closely with product, finance, and service delivery to align pricing, SLAs, and customer experience.
Support M&A due diligence and post-integration for GTM operations and systems.
Qualifications
Required:
Bachelor’s degree in Business, Operations, or related field.
7+ years in revenue operations, sales operations, or GTM strategy; 3+ years in a leadership role.
Proven experience in MSP, IT services, or SaaS industries with recurring revenue models.
Strong expertise in CRM and analytics platforms; familiarity with PSA/RMM tools.
Demonstrated success aligning sales, marketing, and CS operations.
Strong analytical, leadership, and cross-functional influence skills.
Preferred:
Experience with marketing automation and customer success platforms.
Familiarity with cybersecurity, cloud services, and ITIL/helpdesk operations.
MBA or advanced degree.
Key Competencies
Strategic mindset with operational rigor
End-to-end revenue funnel orientation
Systems and process optimization
Data-driven decision-making
Change leadership and cross-functional influence
Strong interpersonal and communication skills
CCS Offers:
Competitive salaries
Comprehensive benefits including:
Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program
Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!
EEO Statement:
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.
Back (https://phh.tbe.taleo.net/phh01/ats/careers/v2/searchResults?org=CUSTOMONLINE&cws=37) Share