Robert Half is hiring: Customer Service Representative in Midlothian

We are looking for a dedicated Customer Service Representative to join our service-oriented team in Midlothian, Texas. In this long-term contract position, you will play a pivotal role in assisting customers, resolving warranty issues, and supporting field personnel. This role requires strong communication skills, excellent organizational abilities, and a proactive approach to problem-solving.

Responsibilities:
• Address customer inquiries and efficiently resolve warranty and service-related issues.
• Coordinate and dispatch work orders to field technicians based on customer needs and urgency.
• Process billing tasks, including preparing quotes and purchase orders for invoicing.
• Maintain up-to-date and accurate house files through consistent data entry.
• Provide timely follow-up with homeowners and service technicians to ensure satisfaction.
• Order and track materials required to complete outstanding work orders.
• File warranty claims for replacement parts and ensure proper documentation.
• Support field personnel with administrative tasks and logistical coordination.
• Ensure customer expectations are met or exceeded through effective communication and problem resolution.• Proficiency in computer skills, including data entry, Microsoft Outlook, and Excel.
• Strong organizational and prioritization abilities to manage multiple tasks effectively.
• Excellent verbal and written communication skills with a customer-centric focus.
• Demonstrated problem-solving skills with a proactive and adaptable attitude.
• Experience working in high-volume call center environments or customer service roles.
• Familiarity with CRM systems and customer satisfaction metrics.
• Ability to schedule appointments, track inventory, and manage billing processes.
• Commitment to providing quality work and maintaining attention to detail.