IT Support Technician (Contract) Job at DHI Group, Inc. in San Francisco

Overview

We are seeking a detail-oriented IT Support Technician to manage IT infrastructure, assist with equipment inventory clean-up, and provide essential technical support across our organization.

This is a 1-2 month short term contract. Pay rate is $25/h.

Responsibilities

• Conduct comprehensive inventory management and IT asset clean-up
• Inspect, document, and maintain company hardware
• Triage and resolve technical support tickets efficiently (Jira)
• Perform physical equipment audits and update inventory tracking systems
• Diagnose and troubleshoot hardware and software issues
• Coordinate equipment repairs and replacements
• Maintain detailed logs of technical interventions and equipment status

Qualifications

• Experience supporting Mac and Windows. Linux is a plus
• Background in customer-facing roles
• 1-2 years of IT support experience
• CompTIA A+ certification is preferred
• Experience with asset management software
• Strong technical troubleshooting abilities
• Proficiency in inventory management systems
• Excellent organizational and documentation skills
• Basic knowledge of networking and hardware maintenance
• Ability to prioritize and manage multiple support tickets simultaneously
• Customer service experience, particularly with technical support

Work Conditions

• Full-time, 40 hours per week, onsite in San Francisco
• Occasional overtime may be required
• Physical demands include lifting equipment up to 25 lbs
• Ability to work in a technical environment and move IT equipment

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• Technology, Information and Media