Astranis Space Technologies is hiring: IT Support Technician in San Francisco

Overview

Astranis Space Technologies is seeking an IT Support Technician. You will be the first point of contact for staff needing technical assistance, helping keep teams productive by resolving day-to-day issues, managing onboarding/offboarding, and maintaining reliable IT systems. The environment spans Windows, macOS, and Linux.

Responsibilities

• Respond to and resolve help desk tickets, escalating to senior staff when needed
• Support new hire onboarding and offboarding, including account setup and device provisioning
• Troubleshoot issues with operating systems, hardware, network issues, and common applications in-person and remotely
• Manage accounts and permissions across identity platforms and business tools
• Maintain accurate IT documentation, including knowledge base and process guides
• Assist with inventory tracking, hardware lifecycle tasks, and equipment returns
• Provide support for conference room and meeting technology
• Contribute to IT projects and infrastructure improvements alongside the team

Qualifications

• 1–2 years of IT support or help desk experience (corporate or MSP)
• Strong troubleshooting skills with Windows and macOS (Linux a plus)
• Solid understanding of basic networking concepts (e.g. WiFi, VPN, DNS)
• Clear communicator with excellent customer service skills
• Organized and able to manage multiple tickets and priorities
• Comfortable working independently while collaborating with team members
• Interest in learning new tools and technologies

Bonus

• Experience with identity and device management tools (e.g. Okta, AD, Kandji, Intune, JAMF, Google Workspace, Microsoft 365)
• Familiarity with scripting or automation for IT tasks
• Hands-on experience with laptop/desktop hardware replacement and repair
• Certifications such as CompTIA A+, Network+, or Google IT Support

What we offer

All our positions offer a compensation package that includes equity and robust benefits. Base pay is a component of Astranis’s total rewards package, which may include equity in the form of incentive stock options, healthcare, disability and life insurance benefits, flexible PTO, 401(k), and free on-site catered meals.

Astranis pay ranges are informed by professional salary surveys and may be influenced by factors including experience, credentials, educational attainment, skill level, and the scope of the position.

Salary

Base Salary: $70,000—$90,000 USD

Location

San Francisco, CA

Requirements

U.S. Citizenship, Lawful Permanent Residency, Or Refugee/Asylee Status Required (per U.S. Government space technology export regulations)

Diversity & Inclusion

Our mission and products connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace and encourage all people to join our team.