Home Depot
User Experience Director- Design Operations, Insights, and Associate Experience
Home Depot, Atlanta, Georgia, United States, 30383
Position Purpose:
The Home Depot Enterprise UX team is seeking a dynamic and visionary Director of UX to lead our Design Operations, Insights, and Associate Experience initiatives. This strategic leader will own and elevate our design operations team, drive the evolution of our design systems, and champion experience metrics alongside a best-in-class research and insights center of excellence. Additionally, this role will spearhead the UX strategy and execution for our associate-facing employer experiences across HR, Finance, and Technology, ensuring seamless, impactful interactions that empower our workforce and support our business goals.
Key Responsibilities:
50% Experience, Design Strategy and Planning - Consistently monitor and understand customer experience KPIs and Metrics to ensure initiatives deliver value
Create and communicate comprehensive end-to-end experience design strategies that are data-informed and evidence-driven
Collaborate with all necessary partners and stakeholders to cast a broad vision of where our customer's holistic experience should be and how we get there
Leverage and/or create artifacts such as end-to-end customer journey maps to tell the story of where customer friction exists (online, in person, on the phone, etc.)
30% Influence - Activate and conduct competitive and comparative research and analysis to formulate point-of-views on how all customer segments desire to do business with The Home Depot Leverage all available or needed artifacts, assets, studies, insights, and resources to tell the stories that will change mindsets
20% Leadership and Development - Shapes and supports experience design leaders (direct reports) who can strengthen The Home Depot's user experience, improve upon existing capabilities, and develop others who understand and advocate for experience excellence across the enterprise Attracts, retains, develops, and motivates experience design talent Manages and coordinates strategic direction for staff Provides leadership, mentoring, and coaching to direct reports and other senior non-direct report UX leaders
Direct Manager/Direct Reports: This Position typically reports to Sr. Director User Experience
This Position has 3-10 Direct Reports
Travel Requirements: Typically requires overnight travel 5% to 20% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications: Proficient in communicating, building influence, and developing relationships with functional and technical leaders across all levels in the organization
Proficient in defining, communicating, and driving end-to-end customer journey improvements
Ability to communicate, advocate for, and demonstrate the value of user experience design and research concisely, confidently, and effectively.
Proficient in shaping, aligning, and guiding the execution of strategic directions
Proficient in managing and developing direct reports who lead others
Experience leading user experience teams in a fast-paced agile environment
Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 15 years Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: 5 years Preferred Leadership Experience: None Certifications: None Competencies: Decision Quality
Persuades
Optimizes Work Processes
Customer Focus
Financial Acumen
Organizational Savvy
Excellent decision-making and problem-solving skills
Solid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutions
Proven analytical ability with demonstrated financial business planning skills
Ability to effectively negotiate conflict and persuade others on the merits of a design or other user experience solution
Demonstrated ability to develop innovative solutions
Ability to assess, prioritize, and negotiate across the business, technical, and system constraints
Ability to quickly immerse into corporate culture and align with the priorities and needs
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
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Create and communicate comprehensive end-to-end experience design strategies that are data-informed and evidence-driven
Collaborate with all necessary partners and stakeholders to cast a broad vision of where our customer's holistic experience should be and how we get there
Leverage and/or create artifacts such as end-to-end customer journey maps to tell the story of where customer friction exists (online, in person, on the phone, etc.)
30% Influence - Activate and conduct competitive and comparative research and analysis to formulate point-of-views on how all customer segments desire to do business with The Home Depot Leverage all available or needed artifacts, assets, studies, insights, and resources to tell the stories that will change mindsets
20% Leadership and Development - Shapes and supports experience design leaders (direct reports) who can strengthen The Home Depot's user experience, improve upon existing capabilities, and develop others who understand and advocate for experience excellence across the enterprise Attracts, retains, develops, and motivates experience design talent Manages and coordinates strategic direction for staff Provides leadership, mentoring, and coaching to direct reports and other senior non-direct report UX leaders
Direct Manager/Direct Reports: This Position typically reports to Sr. Director User Experience
This Position has 3-10 Direct Reports
Travel Requirements: Typically requires overnight travel 5% to 20% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications: Proficient in communicating, building influence, and developing relationships with functional and technical leaders across all levels in the organization
Proficient in defining, communicating, and driving end-to-end customer journey improvements
Ability to communicate, advocate for, and demonstrate the value of user experience design and research concisely, confidently, and effectively.
Proficient in shaping, aligning, and guiding the execution of strategic directions
Proficient in managing and developing direct reports who lead others
Experience leading user experience teams in a fast-paced agile environment
Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 15 years Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: 5 years Preferred Leadership Experience: None Certifications: None Competencies: Decision Quality
Persuades
Optimizes Work Processes
Customer Focus
Financial Acumen
Organizational Savvy
Excellent decision-making and problem-solving skills
Solid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutions
Proven analytical ability with demonstrated financial business planning skills
Ability to effectively negotiate conflict and persuade others on the merits of a design or other user experience solution
Demonstrated ability to develop innovative solutions
Ability to assess, prioritize, and negotiate across the business, technical, and system constraints
Ability to quickly immerse into corporate culture and align with the priorities and needs
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
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