Highmark Health
Overview
Company :
Highmark Health Job Description : JOB SUMMARY As a Digital Strategy Partner, you'll work on shaping and executing the organization's digital vision in solving key customer and business problems. The incumbent will work closely with omni-channel Product Managers in establishing how digital experiences align with business goals/objectives and deliver on customer needs across multiple digital channels, maximizing the value and power of digital capabilities. This will include establishing the metrics of success that will show how digital capabilities meet those objectives. The role considers market trends, tech trends, customer behavior data, performance data, and customer journey analytics, among other data sources, to recommend ways digital channels can contribute to achieving goals. It involves defining and shaping digital strategy, identifying opportunities to solve business problems with digital technologies, conducting market research, external benchmarking and competitive analysis, conducting data analysis, collaborating with cross-disciplinary product teams to develop roadmaps and initiatives, collaborating with Digital Product Management to bring strategy to life through digital products, and managing vendor partners and other stakeholders who support digital experiences. This role is designed for a big picture thinker and team player who loves architecting digital experiences, driving innovation, and working in a highly matrixed environment.
Essential Responsibilities
Lead or support key strategic initiatives across the Enterprise. The role will vary by initiative, but will include elements of team leadership, problem-solving, data analysis, project management, communication, and implementation support. Participation on a portfolio of projects.
Participate in the development of strategic plans for the Enterprise and key business units.
Support the team in identifying, clarifying, and resolving complex issues critical to the success of the initiative.
Support the identification of initiative impacts with other strategic initiatives to ensure alignment of the overall strategy.
Help develop standard analytics and processes to use in leading various strategic initiatives.
Play a role in shaping the culture and skill set of the organization.
Other duties as assigned or requested.
Education Required
Bachelor's Degree in Business, or related field, or relevant experience and/or education as determined by the company in lieu of bachelor’s degree.
Preferred
Master’s Degree in Business, or related field.
Experience Required
5 years of experience in Strategic Planning or related work experience in Business or Healthcare or equivalent combination of experience and education.
2 years of consulting experience (external or internal) or equivalent combination of experience and education.
Preferred
6 years of experience in payer, hospital system, or care delivery industry.
Experience influencing change in complex organizational systems.
Skills
Ability to solve complex conceptual and operational problems; potential ability to lead teams in problem-solving exercises.
Strong quantitative and analytical skills.
Demonstrated influencing, and teamwork skills.
Basic project management skills.
Focus on impacts to the customer of decisions rendered.
Proactive in driving change and continuous improvement.
Strong emotional intelligence, with servant leadership mindset.
Commitment to development of others and self.
Language
None
Travel Requirement
0% - 25%
Physical, Mental Demands and Working Conditions
Position Type: Office-based
Teaches / trains others regularly: Occasional
Travel regularly from the office to various work sites or from site-to-site: Rarely
Works primarily out-of-the office selling products/services (sales employees): Never
Physical work site required: Yes
Lifting: up to 10 pounds: Constantly
Lifting: 10 to 25 pounds: Occasionally
Lifting: 25 to 50 pounds: Never
Disclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. All employees must comply with HIPAA and with the company’s privacy policies and information security guidelines.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct, including adherence to applicable laws, rules, and regulations as well as company policies and training requirements.
Pay
Pay Range Minimum: $92,300.00
Pay Range Maximum: $172,500.00
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on protected veteran or disability status and prohibit discrimination based on any category protected by law. We strive to make this site accessible to all users. For accessibility assistance, contact HR Services at HRServices@highmarkhealth.org
California Consumer Privacy Act Notice: Employees, Contractors, and Applicants
Req ID: J264922
#J-18808-Ljbffr
Company :
Highmark Health Job Description : JOB SUMMARY As a Digital Strategy Partner, you'll work on shaping and executing the organization's digital vision in solving key customer and business problems. The incumbent will work closely with omni-channel Product Managers in establishing how digital experiences align with business goals/objectives and deliver on customer needs across multiple digital channels, maximizing the value and power of digital capabilities. This will include establishing the metrics of success that will show how digital capabilities meet those objectives. The role considers market trends, tech trends, customer behavior data, performance data, and customer journey analytics, among other data sources, to recommend ways digital channels can contribute to achieving goals. It involves defining and shaping digital strategy, identifying opportunities to solve business problems with digital technologies, conducting market research, external benchmarking and competitive analysis, conducting data analysis, collaborating with cross-disciplinary product teams to develop roadmaps and initiatives, collaborating with Digital Product Management to bring strategy to life through digital products, and managing vendor partners and other stakeholders who support digital experiences. This role is designed for a big picture thinker and team player who loves architecting digital experiences, driving innovation, and working in a highly matrixed environment.
Essential Responsibilities
Lead or support key strategic initiatives across the Enterprise. The role will vary by initiative, but will include elements of team leadership, problem-solving, data analysis, project management, communication, and implementation support. Participation on a portfolio of projects.
Participate in the development of strategic plans for the Enterprise and key business units.
Support the team in identifying, clarifying, and resolving complex issues critical to the success of the initiative.
Support the identification of initiative impacts with other strategic initiatives to ensure alignment of the overall strategy.
Help develop standard analytics and processes to use in leading various strategic initiatives.
Play a role in shaping the culture and skill set of the organization.
Other duties as assigned or requested.
Education Required
Bachelor's Degree in Business, or related field, or relevant experience and/or education as determined by the company in lieu of bachelor’s degree.
Preferred
Master’s Degree in Business, or related field.
Experience Required
5 years of experience in Strategic Planning or related work experience in Business or Healthcare or equivalent combination of experience and education.
2 years of consulting experience (external or internal) or equivalent combination of experience and education.
Preferred
6 years of experience in payer, hospital system, or care delivery industry.
Experience influencing change in complex organizational systems.
Skills
Ability to solve complex conceptual and operational problems; potential ability to lead teams in problem-solving exercises.
Strong quantitative and analytical skills.
Demonstrated influencing, and teamwork skills.
Basic project management skills.
Focus on impacts to the customer of decisions rendered.
Proactive in driving change and continuous improvement.
Strong emotional intelligence, with servant leadership mindset.
Commitment to development of others and self.
Language
None
Travel Requirement
0% - 25%
Physical, Mental Demands and Working Conditions
Position Type: Office-based
Teaches / trains others regularly: Occasional
Travel regularly from the office to various work sites or from site-to-site: Rarely
Works primarily out-of-the office selling products/services (sales employees): Never
Physical work site required: Yes
Lifting: up to 10 pounds: Constantly
Lifting: 10 to 25 pounds: Occasionally
Lifting: 25 to 50 pounds: Never
Disclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. All employees must comply with HIPAA and with the company’s privacy policies and information security guidelines.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct, including adherence to applicable laws, rules, and regulations as well as company policies and training requirements.
Pay
Pay Range Minimum: $92,300.00
Pay Range Maximum: $172,500.00
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on protected veteran or disability status and prohibit discrimination based on any category protected by law. We strive to make this site accessible to all users. For accessibility assistance, contact HR Services at HRServices@highmarkhealth.org
California Consumer Privacy Act Notice: Employees, Contractors, and Applicants
Req ID: J264922
#J-18808-Ljbffr