Tencent Americas
Senior SaaS Operations Engineer
Tencent Americas, Palo Alto, California, United States, 94306
Overview
We are seeking a highly skilled
Senior SaaS Operations Engineer
to join our Oversea IT on-site team. In this role, you will lead the operational management, automation, and optimization of our global SaaS platforms, ensuring reliability, scalability, and seamless integration across the enterprise. You will also play a critical role in exploring and adopting
AI capabilities within SaaS applications , advising on best practices, and helping our game studios maximize the value of these tools in both
art development and game development workflows . Key Responsibilities
Lead day-to-day operational management of enterprise SaaS platforms including Atlassian (Jira, Confluence), GitHub, Microsoft 365, SharePoint, Zoom, Auto desk, Miro, Notion, Gsuite, Slack, and internal tools. Manage
user account lifecycle
(provisioning, deprovisioning, license management, and role-based access) across SaaS platforms. Research, evaluate, and recommend
AI integrations and new SaaS features
to enhance collaboration, creativity, and productivity across teams. Identify and implement
automation opportunities
in SaaS workflows and functions (e.g., ticket routing, content approvals, usage monitoring). Partner with IT security and IAM teams to ensure compliance, SSO/SCIM integration, and strong governance practices. Monitor platform performance, usage, and adoption; proactively optimize configuration and workflows to support
game studios (art development and game development) . Work with business stakeholders to understand studio requirements and translate them into scalable SaaS solutions. Manage vendor relationships, including
contracts, license usage analysis, and renewals ; provide recommendations to procurement for cost optimization. Develop operational documentation, runbooks, and governance playbooks for SaaS platforms. Lead troubleshooting and root cause analysis for SaaS-related incidents, ensuring timely resolution. Stay ahead of SaaS and collaboration technology trends, providing
strategic recommendations
to leadership and end users. Willing to explore and provide functional support for Arts development and Game Development SaaS application/Software, such as: Houdini and Parsec Qualifications
Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience). 7+ years of experience in IT operations, SaaS administration, or enterprise application management. Strong expertise in managing and configuring Atlassian tools, Github, Notion, Gsuite, Slack, Zoom, and other collaboration platforms. Expereince and skill with M365 is a plus Proven experience with automation tools (e.g., PowerShell, Python, REST APIs) for SaaS workflows. Experience integrating
AI tools and features
into SaaS applications to enhance workflows. Solid understanding of identity management, SSO, and SCIM provisioning. Strong analytical and troubleshooting skills for diagnosing cross-platform issues. Excellent communication skills, with the ability to guide users and present recommendations clearly. Ability to work on-site in Palo Alto or Playa Vista and collaborate with global teams. Preferred Skills
Experience working with
creative or game development teams , understanding their unique SaaS requirements. Familiarity with enterprise security frameworks (SOC 2, ISO 27001, GDPR). Experience with ITIL processes, change management, and incident response. Knowledge of integration and workflow automation platforms (Workato, Zapier, ServiceNow, or custom APIs). Location & Benefits
Location: Mountain View, CA. The expected base pay range for this position in the listed location is $116,200.00 to $269,100.00 per year. Actual pay may vary depending on job-related knowledge, skills, and experience. Benefits may include medical, dental, vision, life and disability, 401(k), paid vacation, holidays, and sick leave. Hired applicants are eligible for location-adjusted benefits and may receive a sign-on payment, relocation package, and restricted stock units, evaluated on a case-by-case basis. Equal Employment Opportunity
at Tencent As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals. Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Technology, Information and Internet
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We are seeking a highly skilled
Senior SaaS Operations Engineer
to join our Oversea IT on-site team. In this role, you will lead the operational management, automation, and optimization of our global SaaS platforms, ensuring reliability, scalability, and seamless integration across the enterprise. You will also play a critical role in exploring and adopting
AI capabilities within SaaS applications , advising on best practices, and helping our game studios maximize the value of these tools in both
art development and game development workflows . Key Responsibilities
Lead day-to-day operational management of enterprise SaaS platforms including Atlassian (Jira, Confluence), GitHub, Microsoft 365, SharePoint, Zoom, Auto desk, Miro, Notion, Gsuite, Slack, and internal tools. Manage
user account lifecycle
(provisioning, deprovisioning, license management, and role-based access) across SaaS platforms. Research, evaluate, and recommend
AI integrations and new SaaS features
to enhance collaboration, creativity, and productivity across teams. Identify and implement
automation opportunities
in SaaS workflows and functions (e.g., ticket routing, content approvals, usage monitoring). Partner with IT security and IAM teams to ensure compliance, SSO/SCIM integration, and strong governance practices. Monitor platform performance, usage, and adoption; proactively optimize configuration and workflows to support
game studios (art development and game development) . Work with business stakeholders to understand studio requirements and translate them into scalable SaaS solutions. Manage vendor relationships, including
contracts, license usage analysis, and renewals ; provide recommendations to procurement for cost optimization. Develop operational documentation, runbooks, and governance playbooks for SaaS platforms. Lead troubleshooting and root cause analysis for SaaS-related incidents, ensuring timely resolution. Stay ahead of SaaS and collaboration technology trends, providing
strategic recommendations
to leadership and end users. Willing to explore and provide functional support for Arts development and Game Development SaaS application/Software, such as: Houdini and Parsec Qualifications
Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience). 7+ years of experience in IT operations, SaaS administration, or enterprise application management. Strong expertise in managing and configuring Atlassian tools, Github, Notion, Gsuite, Slack, Zoom, and other collaboration platforms. Expereince and skill with M365 is a plus Proven experience with automation tools (e.g., PowerShell, Python, REST APIs) for SaaS workflows. Experience integrating
AI tools and features
into SaaS applications to enhance workflows. Solid understanding of identity management, SSO, and SCIM provisioning. Strong analytical and troubleshooting skills for diagnosing cross-platform issues. Excellent communication skills, with the ability to guide users and present recommendations clearly. Ability to work on-site in Palo Alto or Playa Vista and collaborate with global teams. Preferred Skills
Experience working with
creative or game development teams , understanding their unique SaaS requirements. Familiarity with enterprise security frameworks (SOC 2, ISO 27001, GDPR). Experience with ITIL processes, change management, and incident response. Knowledge of integration and workflow automation platforms (Workato, Zapier, ServiceNow, or custom APIs). Location & Benefits
Location: Mountain View, CA. The expected base pay range for this position in the listed location is $116,200.00 to $269,100.00 per year. Actual pay may vary depending on job-related knowledge, skills, and experience. Benefits may include medical, dental, vision, life and disability, 401(k), paid vacation, holidays, and sick leave. Hired applicants are eligible for location-adjusted benefits and may receive a sign-on payment, relocation package, and restricted stock units, evaluated on a case-by-case basis. Equal Employment Opportunity
at Tencent As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals. Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Technology, Information and Internet
#J-18808-Ljbffr