Caribou Coffee
Overview
Join to apply for the
General Manager - 1151
role at
Caribou Coffee .
At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD. This is our purpose. Our team focuses on TEAM, GUEST, BUSINESS to deliver a great guest experience, support community, and drive business results. If you’re ready to work somewhere you can be yourself while making an impact, join our herd as part of the ‘Bou Crew!
Position Overview As a General Manager, you are responsible for the financial performance of the store. You will encourage strong team engagement and a healthy culture by ensuring clear roles and responsibilities, setting appropriate expectations, and holding team members accountable to deliver a great guest experience.
To be successful, you will maximize opportunities for sales and traffic growth and inspire your team. You enable the business by demonstrating a commitment to Team, Guest (and Quality), and Business, and you embody Caribou’s purpose: create day-making experiences that spark a chain reaction of GOOD.
Core Responsibilities
TEAM Ensure the store is fully staffed for upcoming shifts, keep schedules up to date, and manage staffing decisions with bench planning and development.
Develop engagement strategies and foster a culture of internal growth and development.
Build and maintain a high-performing team through goal setting, accountability, inspiration, and consistency using Caribou tools and resources.
Lead onboarding and training initiatives, including role-based training and promotional window training.
Provide coaching, feedback, and recognition to support development and a positive work environment.
Model and uphold policies and standards and ensure a safe environment for team members and guests.
Utilize assigned Caribou systems and tools effectively and on schedule.
GUEST (& Quality) Lead by example to deliver outstanding guest experiences and foster a culture of excellence, continuous improvement, and fun.
Resolve employee/customer relations, supply chain, and asset-management issues promptly.
Drive strategies to improve guest satisfaction, speed of service, and loyalty through actionable insights.
BUSINESS Drive store performance, sales, profitability, and operational excellence with passion and vision.
Maintain regular, adaptable scheduling and follow Caribou GM scheduling standards for inventory, admin, and promotions.
Manage supply chain and assets to ensure timely replenishment and efficient operations.
Utilize financial planning to manage store budgets and analyze financial performance.
Monitor the Operating Statement and adjust in real time to optimize top-line sales and expenses.
Support operational excellence to drive in-store sales initiatives and minimize waste.
Maintain standards for food safety, sanitation, and health protocols.
Skills and Qualifications
Demonstrate Caribou’s Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
Build trust through transparent communication and consistent follow-through.
Show resilience and composure in dynamic environments.
Act as a change leader, fostering growth and adaptability; promote equitable development and goal achievement.
Collaborate with GM peers and provide constructive feedback with empathy and professionalism.
Ability to handle difficult conversations and confidential information with care.
Qualifications Required
Minimum 1–2 years of restaurant, retail, or guest service management experience, or equivalent combined experience and education.
Must be 18 years of age or older.
Reliable transportation.
Ability to work full-time (approximately 47 hours per week) including early mornings, evenings, weekends, and holidays.
Willingness to learn new systems and tools as introduced.
Preferred
ServSafe certification or ability to obtain within 90 days of employment.
Experience with sales building, P&L, recruitment, and training.
Keen aptitude for store systems (Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc.).
Valid driver’s license.
High school diploma or GED equivalent.
Physical Requirements The physical requirements include bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, with or without reasonable accommodation.
The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at its discretion. This description is not all-inclusive.
Equal Employment Opportunity Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers and prohibit discrimination and harassment of any type based on characteristics protected by federal, state, or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, citizenship, marital status, disability, Veteran status, or any other characteristic protected by law. If you require accommodations due to a disability or special need, please let us know.
Compensation Compensation Range: $20.82 - $39.77 per hour
Starting pay is subject to local and state minimum wage regulations.
Ranges reflect what the employer reasonably and in good faith expects to pay for this position.
Address: 3945 West 50 Street, Edina, Minnesota 55424
Brand: Caribou Coffee
#J-18808-Ljbffr
General Manager - 1151
role at
Caribou Coffee .
At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD. This is our purpose. Our team focuses on TEAM, GUEST, BUSINESS to deliver a great guest experience, support community, and drive business results. If you’re ready to work somewhere you can be yourself while making an impact, join our herd as part of the ‘Bou Crew!
Position Overview As a General Manager, you are responsible for the financial performance of the store. You will encourage strong team engagement and a healthy culture by ensuring clear roles and responsibilities, setting appropriate expectations, and holding team members accountable to deliver a great guest experience.
To be successful, you will maximize opportunities for sales and traffic growth and inspire your team. You enable the business by demonstrating a commitment to Team, Guest (and Quality), and Business, and you embody Caribou’s purpose: create day-making experiences that spark a chain reaction of GOOD.
Core Responsibilities
TEAM Ensure the store is fully staffed for upcoming shifts, keep schedules up to date, and manage staffing decisions with bench planning and development.
Develop engagement strategies and foster a culture of internal growth and development.
Build and maintain a high-performing team through goal setting, accountability, inspiration, and consistency using Caribou tools and resources.
Lead onboarding and training initiatives, including role-based training and promotional window training.
Provide coaching, feedback, and recognition to support development and a positive work environment.
Model and uphold policies and standards and ensure a safe environment for team members and guests.
Utilize assigned Caribou systems and tools effectively and on schedule.
GUEST (& Quality) Lead by example to deliver outstanding guest experiences and foster a culture of excellence, continuous improvement, and fun.
Resolve employee/customer relations, supply chain, and asset-management issues promptly.
Drive strategies to improve guest satisfaction, speed of service, and loyalty through actionable insights.
BUSINESS Drive store performance, sales, profitability, and operational excellence with passion and vision.
Maintain regular, adaptable scheduling and follow Caribou GM scheduling standards for inventory, admin, and promotions.
Manage supply chain and assets to ensure timely replenishment and efficient operations.
Utilize financial planning to manage store budgets and analyze financial performance.
Monitor the Operating Statement and adjust in real time to optimize top-line sales and expenses.
Support operational excellence to drive in-store sales initiatives and minimize waste.
Maintain standards for food safety, sanitation, and health protocols.
Skills and Qualifications
Demonstrate Caribou’s Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
Build trust through transparent communication and consistent follow-through.
Show resilience and composure in dynamic environments.
Act as a change leader, fostering growth and adaptability; promote equitable development and goal achievement.
Collaborate with GM peers and provide constructive feedback with empathy and professionalism.
Ability to handle difficult conversations and confidential information with care.
Qualifications Required
Minimum 1–2 years of restaurant, retail, or guest service management experience, or equivalent combined experience and education.
Must be 18 years of age or older.
Reliable transportation.
Ability to work full-time (approximately 47 hours per week) including early mornings, evenings, weekends, and holidays.
Willingness to learn new systems and tools as introduced.
Preferred
ServSafe certification or ability to obtain within 90 days of employment.
Experience with sales building, P&L, recruitment, and training.
Keen aptitude for store systems (Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc.).
Valid driver’s license.
High school diploma or GED equivalent.
Physical Requirements The physical requirements include bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, with or without reasonable accommodation.
The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at its discretion. This description is not all-inclusive.
Equal Employment Opportunity Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers and prohibit discrimination and harassment of any type based on characteristics protected by federal, state, or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, citizenship, marital status, disability, Veteran status, or any other characteristic protected by law. If you require accommodations due to a disability or special need, please let us know.
Compensation Compensation Range: $20.82 - $39.77 per hour
Starting pay is subject to local and state minimum wage regulations.
Ranges reflect what the employer reasonably and in good faith expects to pay for this position.
Address: 3945 West 50 Street, Edina, Minnesota 55424
Brand: Caribou Coffee
#J-18808-Ljbffr