Convene
Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.
What You’ll Do The Event Production Manager will act as the primary point of contact for the client during the planning process while also liaising with our on-site event, technology, and control room teams to ensure a seamless meeting event experience from start to finish. The Event Production Manager will ensure that the client’s vision for their event is executed, and that the client is fully supported from kick-off to post-event. The Event Productions Manager acts as project manager and ensures completion of on-site responsibilities by the Event Operations Team. The Event Production Manager supports our hybrid, virtual, and physical meetings products. The Event Production Manager lives Convene’s values and exhibits our hospitality standards at all times.
As The Event Production Manager, You Will
Plan and oversee all aspects of meetings programs across our physical, hybrid and virtual products.
Effectively communicate both verbally and in writing with all levels of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service-oriented manner.
Effectively listen to, understand, and clarify concerns raised by associates and clients.
Serve as a pre-sales support function for our Sales team to advise on deadlines and requirements to ensure a successful event. Work closely with Sales to prepare room diagrams and photos, and facility insights; assist relationship managers in moving clients through the contract phase.
Schedule and host kick-off calls with clients.
Develop event timelines and communicate & enforce all pre-production deadlines to clients.
Serve as the primary client contact leading up to day-of the event. Facilitate conversations to understand needs for all aspects of the program including culinary, service, and AV.
Prepare and distribute all room diagrams.
Work with culinary and service teams to finalize menus and timing.
Partner closely with AV teams to ensure client AV needs are understood, communicated to AV Operations, and executed properly.
Recommend and coordinate with third party vendors for event enhancements and experiences as required.
Host client Run of Show Review with the AV Production team for hybrid events.
Create and maintain detailed event documentation for each booking.
Track project timelines and status updates in ClickUp.
Responsible for the creation of PEOs (Program Execution Orders), program diagrams, and invoices for post-contract add-ons.
Support the Event Site Production team with collecting livestream event platform details (agenda, speaker details, sponsor details, and other collateral).
Conduct pre-event and post-event debriefs for internal stakeholders and follow up on post-event deliverables.
Conduct weekly PEO meetings with on-site operations teams and provide status updates to internal and external stakeholders on pre-production milestones.
Oversee proper calculation of all program checks and obtain client approval and signatures; ensure collection of all program balances.
What We Look For
3+ years in a customer facing role
Prior experience in event planning and project management
Comfort using web-based collaboration tools including Slack, Salesforce, Smartsheets, Google Suite
Familiarity with SaaS, event platform/video/web conferencing a plus
Strong business acumen and staying cool under pressure
Natural problem solver, focused on finding appropriate solutions to meet customer needs
Able to multitask and focused on customer satisfaction
Compensation The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Base Salary
Salary Min: $65,000 Salary Max: $70,000
This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Who We Are Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, Convene has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.
We’re Here For You At Convene, you’ll receive:
Health and Wellness: Excellent health coverage for you and your family starting day one; 24/7 virtual care; Employee Assistance Program for emotional well-being; Fertility & family planning through Kindbody
Time Off and Work-Life Balance: Generous paid time off plus time off for your birthday; Holiday closure; Paid time off for new parents
Financial Support and Benefits: 401K with company matching; financial support for education
Professional Development and Recognition: Continuous professional and personal development support; employee recognition and rewards
Community and Impact: Volunteer and community give-back opportunities; opportunity to have a significant impact on your team and the business
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Hospitality, Leasing Non-residential Real Estate, IT Services and IT Consulting
Referrals increase your chances of interviewing at Convene by 2x
Washington, DC $70,000 - $80,000
Washington, DC $60,000 - $65,000
Washington, DC $75,000 - $90,000
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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What You’ll Do The Event Production Manager will act as the primary point of contact for the client during the planning process while also liaising with our on-site event, technology, and control room teams to ensure a seamless meeting event experience from start to finish. The Event Production Manager will ensure that the client’s vision for their event is executed, and that the client is fully supported from kick-off to post-event. The Event Productions Manager acts as project manager and ensures completion of on-site responsibilities by the Event Operations Team. The Event Production Manager supports our hybrid, virtual, and physical meetings products. The Event Production Manager lives Convene’s values and exhibits our hospitality standards at all times.
As The Event Production Manager, You Will
Plan and oversee all aspects of meetings programs across our physical, hybrid and virtual products.
Effectively communicate both verbally and in writing with all levels of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service-oriented manner.
Effectively listen to, understand, and clarify concerns raised by associates and clients.
Serve as a pre-sales support function for our Sales team to advise on deadlines and requirements to ensure a successful event. Work closely with Sales to prepare room diagrams and photos, and facility insights; assist relationship managers in moving clients through the contract phase.
Schedule and host kick-off calls with clients.
Develop event timelines and communicate & enforce all pre-production deadlines to clients.
Serve as the primary client contact leading up to day-of the event. Facilitate conversations to understand needs for all aspects of the program including culinary, service, and AV.
Prepare and distribute all room diagrams.
Work with culinary and service teams to finalize menus and timing.
Partner closely with AV teams to ensure client AV needs are understood, communicated to AV Operations, and executed properly.
Recommend and coordinate with third party vendors for event enhancements and experiences as required.
Host client Run of Show Review with the AV Production team for hybrid events.
Create and maintain detailed event documentation for each booking.
Track project timelines and status updates in ClickUp.
Responsible for the creation of PEOs (Program Execution Orders), program diagrams, and invoices for post-contract add-ons.
Support the Event Site Production team with collecting livestream event platform details (agenda, speaker details, sponsor details, and other collateral).
Conduct pre-event and post-event debriefs for internal stakeholders and follow up on post-event deliverables.
Conduct weekly PEO meetings with on-site operations teams and provide status updates to internal and external stakeholders on pre-production milestones.
Oversee proper calculation of all program checks and obtain client approval and signatures; ensure collection of all program balances.
What We Look For
3+ years in a customer facing role
Prior experience in event planning and project management
Comfort using web-based collaboration tools including Slack, Salesforce, Smartsheets, Google Suite
Familiarity with SaaS, event platform/video/web conferencing a plus
Strong business acumen and staying cool under pressure
Natural problem solver, focused on finding appropriate solutions to meet customer needs
Able to multitask and focused on customer satisfaction
Compensation The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Base Salary
Salary Min: $65,000 Salary Max: $70,000
This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Who We Are Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, Convene has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.
We’re Here For You At Convene, you’ll receive:
Health and Wellness: Excellent health coverage for you and your family starting day one; 24/7 virtual care; Employee Assistance Program for emotional well-being; Fertility & family planning through Kindbody
Time Off and Work-Life Balance: Generous paid time off plus time off for your birthday; Holiday closure; Paid time off for new parents
Financial Support and Benefits: 401K with company matching; financial support for education
Professional Development and Recognition: Continuous professional and personal development support; employee recognition and rewards
Community and Impact: Volunteer and community give-back opportunities; opportunity to have a significant impact on your team and the business
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Hospitality, Leasing Non-residential Real Estate, IT Services and IT Consulting
Referrals increase your chances of interviewing at Convene by 2x
Washington, DC $70,000 - $80,000
Washington, DC $60,000 - $65,000
Washington, DC $75,000 - $90,000
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr