Fannie Mae
Multifamily Affordable Housing Customer Engagement Principal
Fannie Mae, Washington, District of Columbia, us, 20022
Overview
Multifamily Affordable Housing Customer Engagement Principal
In this compelling position, you will lead challenging Affordable Housing transactions with our customer network, as well as support all customer engagement opportunities. You will be responsible for planning, directing, and coordinating operational activities for the team with the help of executives and staff managers.
Responsibilities
Complex Transaction Management - Actively collaborate with MAH Transaction Management/Credit Underwriting/Legal to support and expedite the analysis and processing of MAH one/offs and MAH Structured Transactions.
Customer Account Management - Directly manage several MAH DUS Lenders. Evaluate and anticipate customer needs, respond to customer requests, and maintain customer relationships. Participate in formulating strategies to achieve corporate and customer goals. Provide training to MAH DUS Lenders.
Borrower Relationships - Directly manage several MAH Borrowers to build borrower relationships with the top customers and provide the highest level of customer service to grow the specialty product business.
Product Management - Play a major role in product strategy and development to improve product capabilities, attract customers, reduce inefficiencies, and expand product capabilities. Support customers in creating, implementing, and marketing MAH loan products.
Review and advise on customer relationships across business units and/or customer accounts and strive to do what's right for our customers.
Identify executives, managers, and team members to support customer relationships.
Promote and sell Fannie Mae's products and services to improve access to affordable financing opportunities nationwide.
Provide support for operational activities and subject matter expertise, best practices, and recommendations to the department.
Lead, develop and mentor a MAH Customer Engagement team.
Speaking engagements - opportunities to speak at industry conferences and lender events.
Travel is required.
Minimum Required Experience
8 years Multifamily Affordable Housing lending experience
Experience with complex transactions utilizing tax-exempt bonds, LIHTC, government subsidy and other affordable housing finance tools; comprehensive knowledge of LIHTC Program, commercial real estate development, corporate and partnership legal and taxation issues.
Direct interaction and knowledge of city and state housing agencies.
Strong attention to detail
Ability to drive deals to the finish line
Strong relationship management skills
Understanding of Agency’s affordable housing lending programs
Desired Experience
Bachelor’s degree or equivalent minimum
Experience in agency Multifamily housing finance required
Experience evaluating businesses, projects, budgets, and other financial entities or instruments to determine viability, stability, and performance
Loan management skills including evaluating loan requests, classifying loans, identifying fraud, and originating loans
Adept at managing project plans and transactions to ensure successful completion
Business insight skills including advising, designing business models, interpreting customer and market insights, forecasting, and benchmarking
Influencing skills including negotiating, persuading others, facilitating meetings, and resolving conflict
Relationship management skills including managing and engaging stakeholders, customers, and vendors, and building relationship networks
Skilled in presenting information and/or ideas to an audience in an engaging and easy-to-understand way
Experience helping an organization to plan and manage change to meet strategic objectives
Experience identifying and selecting strategic options and resources to meet objectives
Business process management skills including business process modeling, design and implementation
Learning and training experience including conducting, developing, and evaluating training, instructional design, and learning management systems
Risk assessment and management skills including evaluating and designing controls, conducting impact assessments, identifying control gaps, and remediating risk
Experience gathering accurate information to explain concepts and answer critical questions
Proficiency in Excel, Microsoft Teams, and Salesforce CRM
Compensation Target Pay Range: $152,000 - $205,000 a year
Qualifications Education: Bachelor\'s Level Degree (Required)
The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.
Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.
Requisition Compensation: 152000 to 205000
#J-18808-Ljbffr
In this compelling position, you will lead challenging Affordable Housing transactions with our customer network, as well as support all customer engagement opportunities. You will be responsible for planning, directing, and coordinating operational activities for the team with the help of executives and staff managers.
Responsibilities
Complex Transaction Management - Actively collaborate with MAH Transaction Management/Credit Underwriting/Legal to support and expedite the analysis and processing of MAH one/offs and MAH Structured Transactions.
Customer Account Management - Directly manage several MAH DUS Lenders. Evaluate and anticipate customer needs, respond to customer requests, and maintain customer relationships. Participate in formulating strategies to achieve corporate and customer goals. Provide training to MAH DUS Lenders.
Borrower Relationships - Directly manage several MAH Borrowers to build borrower relationships with the top customers and provide the highest level of customer service to grow the specialty product business.
Product Management - Play a major role in product strategy and development to improve product capabilities, attract customers, reduce inefficiencies, and expand product capabilities. Support customers in creating, implementing, and marketing MAH loan products.
Review and advise on customer relationships across business units and/or customer accounts and strive to do what's right for our customers.
Identify executives, managers, and team members to support customer relationships.
Promote and sell Fannie Mae's products and services to improve access to affordable financing opportunities nationwide.
Provide support for operational activities and subject matter expertise, best practices, and recommendations to the department.
Lead, develop and mentor a MAH Customer Engagement team.
Speaking engagements - opportunities to speak at industry conferences and lender events.
Travel is required.
Minimum Required Experience
8 years Multifamily Affordable Housing lending experience
Experience with complex transactions utilizing tax-exempt bonds, LIHTC, government subsidy and other affordable housing finance tools; comprehensive knowledge of LIHTC Program, commercial real estate development, corporate and partnership legal and taxation issues.
Direct interaction and knowledge of city and state housing agencies.
Strong attention to detail
Ability to drive deals to the finish line
Strong relationship management skills
Understanding of Agency’s affordable housing lending programs
Desired Experience
Bachelor’s degree or equivalent minimum
Experience in agency Multifamily housing finance required
Experience evaluating businesses, projects, budgets, and other financial entities or instruments to determine viability, stability, and performance
Loan management skills including evaluating loan requests, classifying loans, identifying fraud, and originating loans
Adept at managing project plans and transactions to ensure successful completion
Business insight skills including advising, designing business models, interpreting customer and market insights, forecasting, and benchmarking
Influencing skills including negotiating, persuading others, facilitating meetings, and resolving conflict
Relationship management skills including managing and engaging stakeholders, customers, and vendors, and building relationship networks
Skilled in presenting information and/or ideas to an audience in an engaging and easy-to-understand way
Experience helping an organization to plan and manage change to meet strategic objectives
Experience identifying and selecting strategic options and resources to meet objectives
Business process management skills including business process modeling, design and implementation
Learning and training experience including conducting, developing, and evaluating training, instructional design, and learning management systems
Risk assessment and management skills including evaluating and designing controls, conducting impact assessments, identifying control gaps, and remediating risk
Experience gathering accurate information to explain concepts and answer critical questions
Proficiency in Excel, Microsoft Teams, and Salesforce CRM
Compensation Target Pay Range: $152,000 - $205,000 a year
Qualifications Education: Bachelor\'s Level Degree (Required)
The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.
Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.
Requisition Compensation: 152000 to 205000
#J-18808-Ljbffr