Software Engineer - ServiceNow Job at Costco Wholesale in Seattle

Overview Join to apply for the Software Engineer - ServiceNow role at Costco Wholesale. Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Costco IT provides a family, employee-centric atmosphere in which employees thrive and succeed. This environment emphasizes Costco’s culture, which has been recognized by publications such as Bloomberg and Forbes. Our employees and our members come FIRST. Costco is known for its generosity and community service and supports volunteering through various opportunities. Costco Wholesale IT is a dynamic, fast-paced environment, driving transformation efforts as we build the next generation retail environment. Software Engineers perform development across the technology stack (front-end and back-end). They are versatile in how they can add value, capable of delivering projects that involve databases, backend services, or front-end applications. They understand emerging technologies to support new solutions and ensure optimal performance across the full technology stack, applications, services and data. The Software Engineer would be responsible for developing, designing, troubleshooting and maintaining the Costco ServiceNow platform, with primary focus on the ITSM application within ServiceNow and integration with other systems and applications. The Engineer will provide analysis of problems, deploy new releases/enhancements, maintain and support the platform’s operations, and perform system and integration testing. This role includes platform configuration and customization such as gathering requirements from stakeholders and writing user stories, workflow administration, report setup, data imports, custom scripting, and third-party software integrations. A successful candidate will be flexible, willing to learn, and able to adapt to changing priorities. If you want to be a part of one of the world’s best companies to work for, simply apply and let your career be reimagined. Responsibilities Develops the conceptual systems architecture design and the supporting technologies needed to enable new and/or enhanced functionality within a given product/application, applying principles that promote availability, reusability, interoperability and security into the design framework. Supports release planning activities in conjunction with Product Owners and teams. Identifies high level requirements to support the definition and refinement of a robust testing strategy. Supports the Product Owner with the identification and definition of enablers / work items to support the architectural runway of a given product/application. Defines the non-functional requirements (e.g., performance, security, resiliency, etc.) which support the development of epics and user stories aligned to a value stream. Identifies technical dependencies across several product / application teams to support the implementation of new or enhanced functionality. Performs development, optimization, and automation activities to support the implementation of a product/application. Develops and implements front-end architecture to support user interface concepts. Increases proficiency and understanding of relational and non-relational databases, distributed application architectures, user interfaces and user experience, quality assurance, security concerns, and business value creation. Drives engineering best practices to deliver higher quality and scalable solutions. Provides the team with the development strategy, solution recommendations, and estimates for a given product/application. Participates in scrum ceremonies (sprint planning, retrospective, showcases/demos, stand-ups, backlog refinement, etc.). Creates and executes unit tests which validate the code changes made to support the implementation of a user story. Uses test driven development (TDD) practices to assist with the detection/recognition of software defects early in the development process. Estimates, plans, and manages all implementation tasks and reports on development progress. Designs, builds, debugs, optimizes and implements solutions in approved tool sets and databases. Develops high quality, efficient and fault tolerant software. Supports, extends and builds automated CI/CD pipelines. Designs and delivers DevSecOps automation for app deployment and testing. Uses APM/monitoring tools such as Dynatrace/Splunk and browser tools to perform request path/waterfall analysis to identify bottlenecks and suggest improvements. Participates in the development and documentation of department standards and best practices, and mentors junior engineers. Provides the team with solution recommendations and estimates for a given product/application. Identifies deficiencies within a product/application’s code base and identifies opportunities to improve overall code quality. Collaborates with team members (e.g., Systems Architects, Systems Analysts) to define project specifications and release documentation for all phases of the product development cycle from product definition to design, through implementation. Conducts peer code reviews for the software changes made by other engineers within a team. Provides daily support of the ServiceNow platform; including script development, configuration, integration and administration. Creates process documentation for the team and provides internal training to team members. Provides 24x7 on call support as part of a scheduled rotation with other team members. Qualifications Minimum 3 years’ development experience using languages such as JavaScript, Java or C#. 2 years’ experience with web technologies including APIs/CSS/XML/HTML/REST/WebServices. Working knowledge of JavaScript frameworks such as Angular.js, jQuery or Jelly. Experience with the SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment. Working knowledge of source code management tools. Ability to communicate technical information in business terms. Ability to work independently and multi-task. Ability to independently plan deliverables and coordinate with team-members. Excellent troubleshooting skills and the ability to logically think through problem situations. Excellent verbal and written communication skills. Recommended Experience working as a contributing member on an Agile Scrum Delivery Team. Working knowledge of software design patterns. Experience as a ServiceNow Administrator, Developer, Implementation Specialist Certified, and/or ServiceNow Admin (Advanced). Demonstrated project work of advanced ServiceNow development using Orchestration or Discovery. Exposure to ITIL concepts. Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail. Required Documents Cover Letter Resume California applicants: Costco Applicant Privacy Notice applies. If you need assistance due to a disability during the application or recruiting process, please request accommodations. Pay Ranges Level 1 - $85,000 - $110,000 Level 2 - $105,000 - $135,000 Level 3 - $130,000 - $160,000 Level SR - $150,000 - $190,000 (bonus and RSU eligible) Level Staff - $180,000 - $225,000 (bonus and RSU eligible) We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees. Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com. If hired, you will be required to provide proof of authorization to work in the United States. In some cases, applicants and employees for selected positions will not be sponsored for work authorization, including, but not limited to H1-B visas. Seniority level: Mid-Senior level Employment type: Full-time Job function: Engineering and Information Technology Industries: Retail Referrals increase your chances of interviewing at Costco Wholesale by 2x. #J-18808-Ljbffr