Colorado Staffing
Remote Technical Support Specialist
We are seeking a Remote Technical Support Specialist to join our growing team. In this role, you will serve as the first point of contact for customers experiencing technical issues. You will work closely with users to troubleshoot problems, offer solutions, and ensure a seamless support experience. Key Responsibilities
We are seeking someone who can: Provide remote technical assistance via email, chat, or video. Diagnose and resolve software, hardware, or network-related issues. Guide customers through step-by-step solutions in a clear and professional manner. Document all interactions and technical steps in the ticketing system. Escalate unresolved issues to the appropriate technical teams. Maintain high levels of customer satisfaction and professionalism. Qualifications
We are seeking candidates who have: 1--3 years of experience in a technical support or help desk role. Strong knowledge of Windows, macOS, and general networking concepts. Excellent communication and interpersonal skills. Familiarity with support tools like Zendesk, Freshdesk, or similar platforms. The ability to troubleshoot under pressure and work independently. A reliable internet connection and a dedicated, quiet workspace. Preferred Skills
We are seeking individuals who may also bring: Certifications such as CompTIA A+, Network+, or similar. Experience with remote access tools (e.g., TeamViewer, AnyDesk). Familiarity with SaaS platforms and cloud services. Basic scripting or automation knowledge (PowerShell, Bash, etc.). What We Offer
We are seeking to support our team with benefits like: 100% remote work with flexible scheduling Competitive salary and growth opportunities Training and career development support A collaborative, inclusive work culture The opportunity to make a real impact in a global company
We are seeking a Remote Technical Support Specialist to join our growing team. In this role, you will serve as the first point of contact for customers experiencing technical issues. You will work closely with users to troubleshoot problems, offer solutions, and ensure a seamless support experience. Key Responsibilities
We are seeking someone who can: Provide remote technical assistance via email, chat, or video. Diagnose and resolve software, hardware, or network-related issues. Guide customers through step-by-step solutions in a clear and professional manner. Document all interactions and technical steps in the ticketing system. Escalate unresolved issues to the appropriate technical teams. Maintain high levels of customer satisfaction and professionalism. Qualifications
We are seeking candidates who have: 1--3 years of experience in a technical support or help desk role. Strong knowledge of Windows, macOS, and general networking concepts. Excellent communication and interpersonal skills. Familiarity with support tools like Zendesk, Freshdesk, or similar platforms. The ability to troubleshoot under pressure and work independently. A reliable internet connection and a dedicated, quiet workspace. Preferred Skills
We are seeking individuals who may also bring: Certifications such as CompTIA A+, Network+, or similar. Experience with remote access tools (e.g., TeamViewer, AnyDesk). Familiarity with SaaS platforms and cloud services. Basic scripting or automation knowledge (PowerShell, Bash, etc.). What We Offer
We are seeking to support our team with benefits like: 100% remote work with flexible scheduling Competitive salary and growth opportunities Training and career development support A collaborative, inclusive work culture The opportunity to make a real impact in a global company