First Bank & Trust
Banking Systems Administrator II
First Bank & Trust, Sioux Falls, South Dakota, United States, 57102
Banking System Administrator II
The Banking System Administrator II serves as an expert resource for complex banking systems. This role manages banking software systems to ensure effective performance and alignment with business needs. The Administrator II helps achieve strategic objectives by overseeing advanced system functionality, ensuring data integrity, and improving efficiency and quality. By ensuring seamless operation and continual improvement of vital systems, this role has a direct and significant impact on customers and end userscontributing to their overall experience with the bank. This position requires strong relationships with internal departments and external vendors and their management teams. Qualifications: This person should have a bachelor's degree and six years of related experience or the equivalent. Banking and/or software system management experience is required. The ideal candidate thrives in high-pressure, high-stakes environments, maintaining composure and sound judgment even during urgent and stressful situations. They are adept at working autonomously, exercising independent critical thinking to navigate ambiguity and solve complex problems. Their analytical approach is complemented by an ability to communicate technical information clearly, enabling effective collaboration across multiple departments. Attention to detail and thorough research is essential, as is the capacity to bridge gaps between teams and stakeholders, ensuring informed decision-making. Principal Responsibilities: Demonstrate extensive expertise of managed systems to act as a resource for users. Advise staff on maximizing system productivity. Maintain a comprehensive understanding of other departmental systems, including how data flows between systems and the impacts across the organization. Lead teams through business process change utilizing system capabilities, automation, and artificial intelligence. Lead projects in a designee role, translating business and technical requests into actionable plans to enhance customer and end-user experiences. Present updates, document, track, manage, and be accountable for project outcomes. Conduct research and analysis, make recommendations, and implement solutions to meet departmental needs while following compliance requirements and FBT policies. When systems or processes fail, take the lead in identifying root causes, assessing customer impact, outlining corrective actions, communicating with relevant staff, and establishing safeguards to minimize recurrence. Manage escalated support issues and assist with monitoring change control and support requests; taking appropriate action. Document and track system changes in accordance with the change-control policy. Approve change control in manager's absence. Serve as the primary point of contact for inquiries or issues related to data integrity and ensure the timely creation and transmission of data files to third parties as scheduled or required. Lead the creation of year-end reporting, the implementation of the core system's annual release, vendor reviews, and other software upgrades and replacements on various systems. Create and conduct training on the various systems for internal departments and review training content and materials as required. Coordinate enhancement process with third-party vendors. Advocate with vendors and user groups to raise priority of requests. Maintain business recovery plans and procedures for all managed systems and tasks, ensuring compliance with FBT policies and banking regulations to prepare for exams and audits. Provide emergency after-hours support for critical failures of managed systems. Attend applicable training sessions. Keep up to date on the latest system enhancements and industry trends and communicate them appropriately. Act in accordance with FBT policies and procedures as set forth in the employee handbook. Adhere to compliance procedures and participate in required compliance training. Salary Grade 7
The Banking System Administrator II serves as an expert resource for complex banking systems. This role manages banking software systems to ensure effective performance and alignment with business needs. The Administrator II helps achieve strategic objectives by overseeing advanced system functionality, ensuring data integrity, and improving efficiency and quality. By ensuring seamless operation and continual improvement of vital systems, this role has a direct and significant impact on customers and end userscontributing to their overall experience with the bank. This position requires strong relationships with internal departments and external vendors and their management teams. Qualifications: This person should have a bachelor's degree and six years of related experience or the equivalent. Banking and/or software system management experience is required. The ideal candidate thrives in high-pressure, high-stakes environments, maintaining composure and sound judgment even during urgent and stressful situations. They are adept at working autonomously, exercising independent critical thinking to navigate ambiguity and solve complex problems. Their analytical approach is complemented by an ability to communicate technical information clearly, enabling effective collaboration across multiple departments. Attention to detail and thorough research is essential, as is the capacity to bridge gaps between teams and stakeholders, ensuring informed decision-making. Principal Responsibilities: Demonstrate extensive expertise of managed systems to act as a resource for users. Advise staff on maximizing system productivity. Maintain a comprehensive understanding of other departmental systems, including how data flows between systems and the impacts across the organization. Lead teams through business process change utilizing system capabilities, automation, and artificial intelligence. Lead projects in a designee role, translating business and technical requests into actionable plans to enhance customer and end-user experiences. Present updates, document, track, manage, and be accountable for project outcomes. Conduct research and analysis, make recommendations, and implement solutions to meet departmental needs while following compliance requirements and FBT policies. When systems or processes fail, take the lead in identifying root causes, assessing customer impact, outlining corrective actions, communicating with relevant staff, and establishing safeguards to minimize recurrence. Manage escalated support issues and assist with monitoring change control and support requests; taking appropriate action. Document and track system changes in accordance with the change-control policy. Approve change control in manager's absence. Serve as the primary point of contact for inquiries or issues related to data integrity and ensure the timely creation and transmission of data files to third parties as scheduled or required. Lead the creation of year-end reporting, the implementation of the core system's annual release, vendor reviews, and other software upgrades and replacements on various systems. Create and conduct training on the various systems for internal departments and review training content and materials as required. Coordinate enhancement process with third-party vendors. Advocate with vendors and user groups to raise priority of requests. Maintain business recovery plans and procedures for all managed systems and tasks, ensuring compliance with FBT policies and banking regulations to prepare for exams and audits. Provide emergency after-hours support for critical failures of managed systems. Attend applicable training sessions. Keep up to date on the latest system enhancements and industry trends and communicate them appropriately. Act in accordance with FBT policies and procedures as set forth in the employee handbook. Adhere to compliance procedures and participate in required compliance training. Salary Grade 7