Veterans Staffing
Customer Service Assistant
The City of Stockton's Administrative Services Department is currently looking to fill one vacancy for a Customer Service Assistant to work in the Department's Revenue Division. This position will provide customer service support to City departments by assisting the public with inquiries, processing payments, and maintaining accurate account records. Duties include performing field activities such as meter reading, utility service connections, inspections for code compliance, and delivering City documents. The role also involves maintaining tools, vehicles, and equipment, as well as preparing reports and public information materials. The successful candidate will work a City of Stockton 9/80 schedule: 7:30am to 5:30pm Mondays through Thursdays; 8:00am to 5:00pm Fridays, with alternating Fridays off. May be required to work additional hours and/or weekends to provide operational support. Incumbents in this position are included in the Civil Service system, in a "for-cause" employment status, and are represented by Stockton City Employees' Association. (Classified/Represented) The City of Stockton is currently recruiting for the position of Office Assistant I. This recruitment is being conducted as an open/promotional recruitment. Current full-time City of Stockton employees, with regular status at the time of application, may apply for this position as a promotional opportunity, and successful candidates will be placed on a promotional list. All other candidates may apply for this position as an open competitive opportunity, and successful candidates will be placed on an open list. This list may be used to fill future vacancies. Prior to appointment, eligible candidates will be required to submit to and successfully pass a background investigation, which will include fingerprinting. Under general supervision, performs a variety of customer service support, both in the office and in the field where high contact customer relations are performed. This position is a primary support level to various City customer service activities. The Customer Service Assistant must exercise considerable judgment, problem-solving, and analytical skills to complete a variety of tasks, often in nonroutine situations. Principal duties include performing customer service related functions for various City departments, meeting and greeting the public, providing information to customers regarding City services, fees and charges, responding to specific customer inquiries, accepting and processing payments from customers, performing field activities as directed, researching and verifying customer accounts, maintaining accurate records and preparing reports, organizing and creating displays of merchandise and public information, driving a City vehicle, inspecting, reporting and arranging for needed repairs and service on an assigned vehicle, ordering and maintaining necessary tools and equipment for fieldwork. Qualifications include possession of a high school diploma or GED and two years experience in a public contact/customer service environment. Other requirements include possession of a valid California Class C driver's license, willingness to work out-of-doors in all weather conditions, and sufficient strength and stamina to lift and carry objects weighing up to 50 pounds and to perform sustained physical labor. Knowledge of techniques for dealing with customers, office practices and procedures, basic math, operation of computer systems, and word processing and spreadsheet software utilized by the City. Skills include prioritizing work and coordinating several activities, organizing and maintaining accurate records, establishing and maintaining effective working relationships, understanding and carrying out oral and written instructions, operating and maintaining basic hand and power tools and equipment, and safely operating a motor vehicle. The examination process will include a written examination weighted 100%. Candidates must receive a minimum passing score of 70%. All applications and supplemental questions must be completed fully and submitted on an official City of Stockton application form. Proof of meeting the education requirement must be submitted by the closing date. Incomplete applications and supplemental questions will be rejected and cannot be revised after submittal.
The City of Stockton's Administrative Services Department is currently looking to fill one vacancy for a Customer Service Assistant to work in the Department's Revenue Division. This position will provide customer service support to City departments by assisting the public with inquiries, processing payments, and maintaining accurate account records. Duties include performing field activities such as meter reading, utility service connections, inspections for code compliance, and delivering City documents. The role also involves maintaining tools, vehicles, and equipment, as well as preparing reports and public information materials. The successful candidate will work a City of Stockton 9/80 schedule: 7:30am to 5:30pm Mondays through Thursdays; 8:00am to 5:00pm Fridays, with alternating Fridays off. May be required to work additional hours and/or weekends to provide operational support. Incumbents in this position are included in the Civil Service system, in a "for-cause" employment status, and are represented by Stockton City Employees' Association. (Classified/Represented) The City of Stockton is currently recruiting for the position of Office Assistant I. This recruitment is being conducted as an open/promotional recruitment. Current full-time City of Stockton employees, with regular status at the time of application, may apply for this position as a promotional opportunity, and successful candidates will be placed on a promotional list. All other candidates may apply for this position as an open competitive opportunity, and successful candidates will be placed on an open list. This list may be used to fill future vacancies. Prior to appointment, eligible candidates will be required to submit to and successfully pass a background investigation, which will include fingerprinting. Under general supervision, performs a variety of customer service support, both in the office and in the field where high contact customer relations are performed. This position is a primary support level to various City customer service activities. The Customer Service Assistant must exercise considerable judgment, problem-solving, and analytical skills to complete a variety of tasks, often in nonroutine situations. Principal duties include performing customer service related functions for various City departments, meeting and greeting the public, providing information to customers regarding City services, fees and charges, responding to specific customer inquiries, accepting and processing payments from customers, performing field activities as directed, researching and verifying customer accounts, maintaining accurate records and preparing reports, organizing and creating displays of merchandise and public information, driving a City vehicle, inspecting, reporting and arranging for needed repairs and service on an assigned vehicle, ordering and maintaining necessary tools and equipment for fieldwork. Qualifications include possession of a high school diploma or GED and two years experience in a public contact/customer service environment. Other requirements include possession of a valid California Class C driver's license, willingness to work out-of-doors in all weather conditions, and sufficient strength and stamina to lift and carry objects weighing up to 50 pounds and to perform sustained physical labor. Knowledge of techniques for dealing with customers, office practices and procedures, basic math, operation of computer systems, and word processing and spreadsheet software utilized by the City. Skills include prioritizing work and coordinating several activities, organizing and maintaining accurate records, establishing and maintaining effective working relationships, understanding and carrying out oral and written instructions, operating and maintaining basic hand and power tools and equipment, and safely operating a motor vehicle. The examination process will include a written examination weighted 100%. Candidates must receive a minimum passing score of 70%. All applications and supplemental questions must be completed fully and submitted on an official City of Stockton application form. Proof of meeting the education requirement must be submitted by the closing date. Incomplete applications and supplemental questions will be rejected and cannot be revised after submittal.