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IT Support Specialist Job at Access Dubuque in Dubuque

Access Dubuque, Dubuque, IA, US, 52001

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IT Support Specialist

Origin Design

1 Positions

ID: 81024

Posted On 09/08/2025

Job Overview

Your future starts here.

Job opening.

IT Support Specialist

DUBUQUE, IOWA

About Origin Design

Origin Design is an employee-owned Architectural, Engineering, Surveying, and Design firm. Our IT team manages a modern Microsoft-focused environment that integrates Microsoft 365, Entra ID, Intune, Windows Server, Nutanix AHV, Aruba networking, Sophos firewalls, Rubrik backups, SentinelOne, KnowBe4 security awareness, and Mitel/Teams communication systems.

Position Summary

The IT Support Specialist serves as the primary point of contact for Tier 1 IT support requests, providing technical assistance and ensuring reliable system performance across the organization. Supporting approximately 70 employees, this role reports directly to the IT Operations Manager.

Key Responsibilities

•Provide first-line support for Windows 10/11, Microsoft 365, and end-user devices

• Manage user accounts, permissions, and groups in Entra ID / Active Directory

• Support Microsoft Intune, Endpoint Manager, and Autopilot deployments

• Assist with networking, VPN, and mobile device configurations

• Provide support for Mitel phone systems and Microsoft Teams

• Contribute to security awareness initiatives using KnowBe4

• Document incidents, resolutions, and IT procedures

• Assist with onboarding, updates, and IT projects as assigned

Qualifications

• 1–3 years of IT support experience (professional services preferred)

• Proficiency with Microsoft 365 and Windows operating systems

• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)

• Experience with Intune or other endpoint management platforms preferred

• Familiarity with hybrid Active Directory, virtualization, firewalls, or backup solutions is a plus

• Microsoft certifications (MS-900, MD-102, AZ-104) or equivalent experience preferred

Career Development

This position provides structured growth into Systems Administrator I, offering hands-on experience with enterprise-grade Microsoft cloud services, endpoint management, security platforms, and hybrid infrastructure.

Benefits

Work-life balance
Flexible work schedule
Remote working options
Competitive compensation package
Discretionary bonuses
PTO
Paid holidays
Paid Parental Leave
ESOP Employee Ownership
Strong health care plans
Life insurance coverage
401k program with employer match
Full Employee Assistance Program
Gym membership for you and your spouse
Health Savings Account with employer match
Continuing education
Tuition assistance
Relocation assistance

How to Apply.

Please send a cover letter and resume’ to:

https://origindesign.com/careers .

Origin Design is an equal opportunity employer. Women and minorities are encouraged to apply.

Primary Contact

12432

, Human Resources

563-556-2464

Phone

Fax

careers@origindesign.com

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Job Details