Washington Staffing
Parts Specialist - Spokane, WA
Washington Staffing, Spokane, Washington, United States, 99254
Parts Specialist
Raymond West is looking for a dynamic Parts Specialist to join our team! The Parts Specialist is responsible for taking calls from external customers, technicians, and working with vendors, when necessary, on over-the-counter parts sales. This position must have a strong sense of urgency in responding to customer needs and at the same time being concerned with maintaining inventory, costs, and quality control. Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running. Duties and Responsibilities: Accepts telephone, email and counter orders for external customers and Company technicians, fills orders from stock. Research replacement parts using parts manual, computer listings or microfiche as appropriate. Discuss use and features of various parts. Fills customer orders from stock or by special order. Orders parts for stock replenishment. Advises customer on substitution or modification of part when replacement is not available. Updates customers regarding the status of backordered parts in an acceptable time frame. Prepares Sales Orders for invoicing, receives payment, obtains credit authorization when necessary. Participate in general inventories and cycle counts as necessary. Initiate proper documentation to maintain accurate inventory and sales records. Work with and support other Parts Sales Specialists regarding the sale of material handling equipment. Handles telephone calls, customer counter, and promotes overall sales. Assist Parts Sales Representatives with order entry, consignment replenishments and consignment maintenance. Distribute and explain Raymond Corporation Service and Parts Bulletins to other parts staff. Assist at back counter and in Stockroom as directed or as needed; press tires as needed. Actively participate in Parts Department training and meetings. Perform various duties directly or indirectly associated with parts sales activity as assigned. Required Skills/Abilities: Excellent written and verbal communication skills. Excellent organizational time management skills. Proficient in Microsoft office Suite and similar software. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of an organization. Must be able to maintain effective working relationships with employees, co-workers, and managers in other departments. Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required. Must be able to fulfill essential job function in a consistent state of alertness and safe manner. Possess a general understanding of, and familiarity with, machine parts and their functions. Able to communicate effectively with employees, manufacturers, and vendors at all levels, in person, on the telephone or via electronic media. Willing to learn new computer programs, inventory procedures, parts manuals, and price books. Willing to support all phases of the department and company as needed. Able to perform duties under minimal supervision.
Raymond West is looking for a dynamic Parts Specialist to join our team! The Parts Specialist is responsible for taking calls from external customers, technicians, and working with vendors, when necessary, on over-the-counter parts sales. This position must have a strong sense of urgency in responding to customer needs and at the same time being concerned with maintaining inventory, costs, and quality control. Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running. Duties and Responsibilities: Accepts telephone, email and counter orders for external customers and Company technicians, fills orders from stock. Research replacement parts using parts manual, computer listings or microfiche as appropriate. Discuss use and features of various parts. Fills customer orders from stock or by special order. Orders parts for stock replenishment. Advises customer on substitution or modification of part when replacement is not available. Updates customers regarding the status of backordered parts in an acceptable time frame. Prepares Sales Orders for invoicing, receives payment, obtains credit authorization when necessary. Participate in general inventories and cycle counts as necessary. Initiate proper documentation to maintain accurate inventory and sales records. Work with and support other Parts Sales Specialists regarding the sale of material handling equipment. Handles telephone calls, customer counter, and promotes overall sales. Assist Parts Sales Representatives with order entry, consignment replenishments and consignment maintenance. Distribute and explain Raymond Corporation Service and Parts Bulletins to other parts staff. Assist at back counter and in Stockroom as directed or as needed; press tires as needed. Actively participate in Parts Department training and meetings. Perform various duties directly or indirectly associated with parts sales activity as assigned. Required Skills/Abilities: Excellent written and verbal communication skills. Excellent organizational time management skills. Proficient in Microsoft office Suite and similar software. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of an organization. Must be able to maintain effective working relationships with employees, co-workers, and managers in other departments. Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required. Must be able to fulfill essential job function in a consistent state of alertness and safe manner. Possess a general understanding of, and familiarity with, machine parts and their functions. Able to communicate effectively with employees, manufacturers, and vendors at all levels, in person, on the telephone or via electronic media. Willing to learn new computer programs, inventory procedures, parts manuals, and price books. Willing to support all phases of the department and company as needed. Able to perform duties under minimal supervision.