Fairfax County, VA
Volunteer Services Program Manager
Fairfax County, VA, Fairfax, Virginia, United States, 22032
Salary:
$30.04 - $50.07 Hourly Location :
FAIRFAX (EJ27), VA Job Type:
FT Salary W BN Job Number:
25-01683 Department:
Neighborhood & Community Svcs Opening Date:
09/06/2025 Closing Date:
9/12/2025 11:59 PM Eastern Pay Grade:
S22 Posting Type:
Open to General Public
Job Announcement
Are you an enthusiastic individual looking for a career where you can make a difference in the lives of the community? Do you have previous experience managing a volunteer program? The Fairfax County Department of Neighborhood and Community Services (NCS) has the perfect position for you! This position will provide you with the opportunity to connect volunteers from our community with rewarding and meaningful volunteer activities in NCS programs and centers and across the county.
This position, under the direction of the Community Resource Development Manager, is responsible for the daily operation, growth, and strategic vision of the volunteer program in the department. Creates and implements strategies for volunteer recruitment, retention, and recognition. Maintains and grows a wide-reaching volunteer base through outreach to community-based organizations, civic and religious groups, local universities and colleges, and corporations. Supports and promotes equity-based programs and practices that address needs and equitable access to opportunities to enhance well-being and community inclusion. Engages agency leadership, system partners, community members, and key stakeholders to develop responses to changing needs using place-based and population-based approaches and leads or contributes to the development of volunteer policies, procedures, and strategic plans in alignment with departmental goals and equity initiatives. Ensures volunteers are trained, utilized effectively, and evaluated. Acts as a consultant on all work sites to support volunteer programs. Develops and delivers training for NCS volunteers and staff on volunteer management best practices, including equity-centered approaches. Oversees the use of the Volunteer Management System (VMS) for NCS volunteers, including maintain accurate records, supporting system-wide use, training staff, and using data to inform program development and decision-making. Gathers and analyses volunteer data to identify trends and volunteer service gaps. Supervises assigned staff, sets performance expectations, and ensures alignment with program goals. Trains and supports NCS staff on volunteer supervision and best practices with an emphasis on equity, inclusion, and access, as well as provides input to staff on their volunteer programs. Applies culturally responsive practices in recruitment, training, and engagement of volunteers, and ensures equitable access to meaningful service opportunities for individuals of all backgrounds and abilities. Travels across the county to support community events and visit county facilities that recruit and utilize volunteers. Supervises volunteer program assistant and professional staff as assigned. Other duties as assigned based upon agency and county needs.
To learn more about our agency and the great work we do on behalf of Fairfax County, visit Neighborhood and Community Services. Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Establishes and maintains liaisons with agency program managers to insure efficient and continued use of volunteers; Directs the preparation of reports, budgets, position papers, legislative input and proposals; Prepares and presents speeches to civic and community organizations to promote volunteerism; Coordinates annual plan of training offerings for volunteers and develops in-service training materials including program-specific manuals and resource materials for diverse volunteer workforce; Supervises full performance level Volunteer Services Coordinators and volunteer positions; Participates as member of committee assigned task of exploring innovative volunteer programming and developing County volunteer service policies and standards.
Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) Ability to supervise both professional level staff and volunteers effectively; Ability to develop, implement, and evaluate program goals and objectives; Demonstrated interpersonal and organizational skills; Effective oral and written communication skills, including effective presentation skills.
Employment Standards
MINIMUM QUALIFICATIONS: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Graduation from an accredited college or university with a bachelor's degree in social or behavioral sciences, liberal arts, education, or personnel administration; plus two years of professional volunteer services coordination experience, including recruitment, selection, and/or placement of volunteers. CERTIFICATES AND LICENSES REQUIRED: Valid driver's license.
NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and a driving record check to the satisfaction of the employer.
Additional Work Schedule Requirements: Requires evening, night and weekend work hours.
PREFERRED QUALIFICATIONS :
At least three years of experience with direct supervision of volunteers; At least three years of experience in collaboration with and development of partnerships; At least three years of experience with community engagement, conducting outreach, and delivery of trainings and presentations both in person and through the use of virtual and video-conference platforms; At least two years of supervisory experience of professional staff and support staff; Experience with volunteer management system Samaritan, including updating volunteer records, scheduling opportunities, auditing schedules, volunteer hours, and communication pieces in the database; Must possess excellent verbal and written communication skills and have the ability to communicate effectively about volunteer management, policies, and programs; Experience working with:
youth and family program participants and volunteers; volunteers of diverse backgrounds; volunteers of different abilities and skill levels ensuring equitable access to meaningful service opportunities.
PHYSICAL REQUIREMENTS : Work is generally sedentary in nature; however, incumbent may be required to do some walking, standing, bending, and carrying items up to 25 pounds. Ability to operate keyboard-driven equipment. Ability to communicate verbally and in writing. Sufficiently mobile to attend meetings at various locations and make presentations to county staff and community. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE: Panel interview and may include exercise. Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including ) We encourage candidates who are bilingual in English and another language to apply for this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. EEO/AA/TTY.
#LI-LD1 Merit Positions
Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:
Medical/Vision/Dental Insurance Coverage Group Term Life Insurance Long Term Disability LiveWell Program Flexible Spending Programs Paid Leave (annual, sick, parental, volunteer activity, and more!) Paid Holidays Contributory Retirement Plan Deferred Compensation Employee Assistance Program Employees' Child Care Center Continuous Learning Opportunities
NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:
For additional details please visit the Non-Merit Positions Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
Medical/Vision/Dental Insurance Coverage Flexible Spending Program Deferred Compensation
Temporary: scheduled to work a maximum of 900 hours in a calendar year.
No benefits
01
What is the highest level of education that you have completed?
Less than 12th grade High school diploma or GED Some college Associate's degree Bachelor's degree Master's degree Doctorate degree
02
If you answered that you have a degree or some college in the previous question, please indicate all of your majors and minors. If you do not have a degree, please select "not applicable."
Social science Behavioral science Liberal arts Personnel administration Other (related field) Other (non-related field) Not applicable
03
If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable." 04
If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a related degree.
Less than 45 quarter hours 45 to less than 90 quarter hours 90 to less than 135 quarter hours 135 to less than 180 quarter hours 180 or more quarter hours Less than 30 semester hours 30 to less than 60 semester hours 60 to less than 90 semester hours 90 to less than 120 semester hours 120 or more semester hours Not applicable
05
How many years of full-time equivalent professional experience do you have in volunteer coordination, including recruitment, selection, and/or placement of volunteers?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five to less than six years Six or more years
06
How many years of experience do you have collaborating with or building partnerships?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
07
How many years experience do you have directly supervising volunteers?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
08
How many volunteers have you supervised at one time?
None Less than 5 Five to less than 25 25 to less than 50 50 to less than 100 100 to less than 200 200 or more
09
How many years of experience do you have supervising professional staff?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
10
Which area(s) you have at least two (2) years of experience. Check all that apply.
Delivery of trainings and presentations Data collection and reporting Public speaking Process improvement Community outreach and engagement Program development None of the above
11
Please indicate your level of proficiency with Microsoft Excel.
Beginner (Basic knowledge of creating a worksheet; performing calculations in a worksheet; modifying and formatting a worksheet; printing workbook contents) Intermediate (Knowledge of inserting and modifying graphic objects in a worksheet; customizing and enhancing workbooks; analyzing data using Pivot Tables, Slicers, and Pivot Charts) Advanced (Extensive knowledge of increasing productivity and improving efficiency by streamlining workflow; collaborating with others using workbooks; auditing worksheets; analyzing data; working with multiple workbooks; importing and exporting data, using Excel with the web) None of the above
12
How many years of experience do you have working with a diverse multicultural population?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
13
How many years of experience do you have using a volunteer management system (e.g. Samaritan), including updating volunteer records, scheduling opportunities, and auditing schedule and volunteer hours?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
Required Question
$30.04 - $50.07 Hourly Location :
FAIRFAX (EJ27), VA Job Type:
FT Salary W BN Job Number:
25-01683 Department:
Neighborhood & Community Svcs Opening Date:
09/06/2025 Closing Date:
9/12/2025 11:59 PM Eastern Pay Grade:
S22 Posting Type:
Open to General Public
Job Announcement
Are you an enthusiastic individual looking for a career where you can make a difference in the lives of the community? Do you have previous experience managing a volunteer program? The Fairfax County Department of Neighborhood and Community Services (NCS) has the perfect position for you! This position will provide you with the opportunity to connect volunteers from our community with rewarding and meaningful volunteer activities in NCS programs and centers and across the county.
This position, under the direction of the Community Resource Development Manager, is responsible for the daily operation, growth, and strategic vision of the volunteer program in the department. Creates and implements strategies for volunteer recruitment, retention, and recognition. Maintains and grows a wide-reaching volunteer base through outreach to community-based organizations, civic and religious groups, local universities and colleges, and corporations. Supports and promotes equity-based programs and practices that address needs and equitable access to opportunities to enhance well-being and community inclusion. Engages agency leadership, system partners, community members, and key stakeholders to develop responses to changing needs using place-based and population-based approaches and leads or contributes to the development of volunteer policies, procedures, and strategic plans in alignment with departmental goals and equity initiatives. Ensures volunteers are trained, utilized effectively, and evaluated. Acts as a consultant on all work sites to support volunteer programs. Develops and delivers training for NCS volunteers and staff on volunteer management best practices, including equity-centered approaches. Oversees the use of the Volunteer Management System (VMS) for NCS volunteers, including maintain accurate records, supporting system-wide use, training staff, and using data to inform program development and decision-making. Gathers and analyses volunteer data to identify trends and volunteer service gaps. Supervises assigned staff, sets performance expectations, and ensures alignment with program goals. Trains and supports NCS staff on volunteer supervision and best practices with an emphasis on equity, inclusion, and access, as well as provides input to staff on their volunteer programs. Applies culturally responsive practices in recruitment, training, and engagement of volunteers, and ensures equitable access to meaningful service opportunities for individuals of all backgrounds and abilities. Travels across the county to support community events and visit county facilities that recruit and utilize volunteers. Supervises volunteer program assistant and professional staff as assigned. Other duties as assigned based upon agency and county needs.
To learn more about our agency and the great work we do on behalf of Fairfax County, visit Neighborhood and Community Services. Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Establishes and maintains liaisons with agency program managers to insure efficient and continued use of volunteers; Directs the preparation of reports, budgets, position papers, legislative input and proposals; Prepares and presents speeches to civic and community organizations to promote volunteerism; Coordinates annual plan of training offerings for volunteers and develops in-service training materials including program-specific manuals and resource materials for diverse volunteer workforce; Supervises full performance level Volunteer Services Coordinators and volunteer positions; Participates as member of committee assigned task of exploring innovative volunteer programming and developing County volunteer service policies and standards.
Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) Ability to supervise both professional level staff and volunteers effectively; Ability to develop, implement, and evaluate program goals and objectives; Demonstrated interpersonal and organizational skills; Effective oral and written communication skills, including effective presentation skills.
Employment Standards
MINIMUM QUALIFICATIONS: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Graduation from an accredited college or university with a bachelor's degree in social or behavioral sciences, liberal arts, education, or personnel administration; plus two years of professional volunteer services coordination experience, including recruitment, selection, and/or placement of volunteers. CERTIFICATES AND LICENSES REQUIRED: Valid driver's license.
NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and a driving record check to the satisfaction of the employer.
Additional Work Schedule Requirements: Requires evening, night and weekend work hours.
PREFERRED QUALIFICATIONS :
At least three years of experience with direct supervision of volunteers; At least three years of experience in collaboration with and development of partnerships; At least three years of experience with community engagement, conducting outreach, and delivery of trainings and presentations both in person and through the use of virtual and video-conference platforms; At least two years of supervisory experience of professional staff and support staff; Experience with volunteer management system Samaritan, including updating volunteer records, scheduling opportunities, auditing schedules, volunteer hours, and communication pieces in the database; Must possess excellent verbal and written communication skills and have the ability to communicate effectively about volunteer management, policies, and programs; Experience working with:
youth and family program participants and volunteers; volunteers of diverse backgrounds; volunteers of different abilities and skill levels ensuring equitable access to meaningful service opportunities.
PHYSICAL REQUIREMENTS : Work is generally sedentary in nature; however, incumbent may be required to do some walking, standing, bending, and carrying items up to 25 pounds. Ability to operate keyboard-driven equipment. Ability to communicate verbally and in writing. Sufficiently mobile to attend meetings at various locations and make presentations to county staff and community. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE: Panel interview and may include exercise. Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including ) We encourage candidates who are bilingual in English and another language to apply for this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. EEO/AA/TTY.
#LI-LD1 Merit Positions
Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:
Medical/Vision/Dental Insurance Coverage Group Term Life Insurance Long Term Disability LiveWell Program Flexible Spending Programs Paid Leave (annual, sick, parental, volunteer activity, and more!) Paid Holidays Contributory Retirement Plan Deferred Compensation Employee Assistance Program Employees' Child Care Center Continuous Learning Opportunities
NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:
For additional details please visit the Non-Merit Positions Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
Medical/Vision/Dental Insurance Coverage Flexible Spending Program Deferred Compensation
Temporary: scheduled to work a maximum of 900 hours in a calendar year.
No benefits
01
What is the highest level of education that you have completed?
Less than 12th grade High school diploma or GED Some college Associate's degree Bachelor's degree Master's degree Doctorate degree
02
If you answered that you have a degree or some college in the previous question, please indicate all of your majors and minors. If you do not have a degree, please select "not applicable."
Social science Behavioral science Liberal arts Personnel administration Other (related field) Other (non-related field) Not applicable
03
If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable." 04
If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a related degree.
Less than 45 quarter hours 45 to less than 90 quarter hours 90 to less than 135 quarter hours 135 to less than 180 quarter hours 180 or more quarter hours Less than 30 semester hours 30 to less than 60 semester hours 60 to less than 90 semester hours 90 to less than 120 semester hours 120 or more semester hours Not applicable
05
How many years of full-time equivalent professional experience do you have in volunteer coordination, including recruitment, selection, and/or placement of volunteers?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five to less than six years Six or more years
06
How many years of experience do you have collaborating with or building partnerships?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
07
How many years experience do you have directly supervising volunteers?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
08
How many volunteers have you supervised at one time?
None Less than 5 Five to less than 25 25 to less than 50 50 to less than 100 100 to less than 200 200 or more
09
How many years of experience do you have supervising professional staff?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
10
Which area(s) you have at least two (2) years of experience. Check all that apply.
Delivery of trainings and presentations Data collection and reporting Public speaking Process improvement Community outreach and engagement Program development None of the above
11
Please indicate your level of proficiency with Microsoft Excel.
Beginner (Basic knowledge of creating a worksheet; performing calculations in a worksheet; modifying and formatting a worksheet; printing workbook contents) Intermediate (Knowledge of inserting and modifying graphic objects in a worksheet; customizing and enhancing workbooks; analyzing data using Pivot Tables, Slicers, and Pivot Charts) Advanced (Extensive knowledge of increasing productivity and improving efficiency by streamlining workflow; collaborating with others using workbooks; auditing worksheets; analyzing data; working with multiple workbooks; importing and exporting data, using Excel with the web) None of the above
12
How many years of experience do you have working with a diverse multicultural population?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
13
How many years of experience do you have using a volunteer management system (e.g. Samaritan), including updating volunteer records, scheduling opportunities, and auditing schedule and volunteer hours?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
Required Question