Virginia Staffing
Customer Service Representative
We are looking for a skilled Customer Service Representative to join our team on a contract basis in Richmond, Virginia. In this role, you will serve as the first point of contact for individuals seeking assistance, offering empathetic and attentive support. This position requires strong communication skills and the ability to handle inquiries efficiently and effectively. Responsibilities: Address incoming calls promptly, aiming to resolve customer inquiries during the initial interaction whenever possible. Provide accurate information regarding Low Income Public Housing and Housing Choice Voucher Program policies. Conduct follow-ups to ensure transferred inquiries are resolved in a timely manner. Uphold customer satisfaction ratings by adhering to established service standards. Participate in required training sessions to stay informed about organizational policies and practices. Utilize approved scripts and guidelines to determine whether issues can be resolved immediately or require escalation. Record call details accurately in the organization's database to ensure proper documentation. Requirements: Proven experience in customer service, particularly in call center environments. Familiarity with handling inbound and outbound calls professionally. Strong skills in order entry and data management. Ability to convey empathy and understanding during customer interactions. Knowledge of housing assistance programs is a plus. Proficiency in using computer systems to input and retrieve data. Excellent verbal communication and problem-solving skills.
We are looking for a skilled Customer Service Representative to join our team on a contract basis in Richmond, Virginia. In this role, you will serve as the first point of contact for individuals seeking assistance, offering empathetic and attentive support. This position requires strong communication skills and the ability to handle inquiries efficiently and effectively. Responsibilities: Address incoming calls promptly, aiming to resolve customer inquiries during the initial interaction whenever possible. Provide accurate information regarding Low Income Public Housing and Housing Choice Voucher Program policies. Conduct follow-ups to ensure transferred inquiries are resolved in a timely manner. Uphold customer satisfaction ratings by adhering to established service standards. Participate in required training sessions to stay informed about organizational policies and practices. Utilize approved scripts and guidelines to determine whether issues can be resolved immediately or require escalation. Record call details accurately in the organization's database to ensure proper documentation. Requirements: Proven experience in customer service, particularly in call center environments. Familiarity with handling inbound and outbound calls professionally. Strong skills in order entry and data management. Ability to convey empathy and understanding during customer interactions. Knowledge of housing assistance programs is a plus. Proficiency in using computer systems to input and retrieve data. Excellent verbal communication and problem-solving skills.